Replicator 5th Gen, unable to install firmware

[Martijn]

I just got the Replicator 5th Gen and it needs the FW update.

Downloaded the latest Makerbot Desktop V3.0.0.14 and it is connected trough ethernet on my modem/router.

When trying to install the firmware it gives the popup screen, but no option to install the firmware...

How can I get this to work, is the firmware downloadable from the MB site somewhere?

Martijn

[Kelly Crittenden]

I can say that firmware update went ok through a direct USB connection if you want to try that. I didn't try through ethernet.

Kelly

[Jetguy]

You have to plug in VIA USB to your computer and use the desktop software to perform the update.

I'm betting on the original firmware not properly working with Ethernet so that's why it not seeing it.

After you update using USB, maybe Ethernet works but right now, you MUST use USB on a machine out of the box.

[Jetguy]

Again just for clarification to other brand new owners, let's follow the logic here.

MakerBot set a deadline for the machines to ship. Obviously it takes time to build the machines and they had to start boxing them up. At the same time, the firmware wasn't "quite" there yet.

We had the clues in the fact it was not shown printing at CES or any of the other shows in public or even on the internet. So, if they had to wait to box them up until they had this latest version of firmware it would have delayed shipping even more. They simply boxed them up with the best firmware they had so to not delay the firmware even more. Some machines might have shipped with very early firmware that simply did not have Ethernet functioning but that's the good part, there is more than one way to connect.

Likely, later units will ship with newer firmware and might work out of the box but it's not surprising that these very first units had a few minor bugs, it is the bleeding edge from MakerBot.

I actually commend MakerBot for making such an effort to ship as near as they could to the promised date. In all, it's the price you pay for such an ambitious launch but so far I feel it has been good.

There are minor problems but for most folks, they are printing and enjoying the new machine.

[sssshawn]

update will not work without newest version of Makerbot Desktop. I believe that 3.0.0.14 is old. Looks like there are on xxxxx.21 

just re-download and try again 

http://www.makerbot.com/desktop/

S

[Martijn]

Using USB was my first logical thought, but then the Update Firmware option is greyed out/not available.

I contacted support and they told it FW update should be done trough ethernet. 

So far the update FW option only is available when connected trough ethernet, when I use it, it gives the FW update screen but it can't find the FW, "No Firmware Found"

I also downloaded the latest Makerbot Desktop Beta for Mac version 3.0.0.21, same result.

MB support is working on this too, but I thought to try my luck here and for the weekend.

[Martijn]

I've downloaded MBdesktop V3.0.0.21, unfortunately it makes no difference to the previous version.

When connected trough USB the Update Firmware option is greyed out. When connected trough ethernet it is available but it gives the popup screen with "No Firmware Found"

Martijn

[TimW]

Once you get the firmware updated you will find other issues.  You may want to ask for a spare "smart" extruder if you can.  Mine clogged after 10 hrs or so of printing.  Needless to say MakerBot is getting some ship testing completed at my expense.  The unit will be boxed back up tonight and sent back.

-Tim

[Erik Johansson]

This is solo disappointing Tim!  A clog?!  I thought they would have solved this with this latest generation with their "Smart-Extruder".  Too bad, because I really want to get another MB.  I had the REP2, which made some really cool stuff, but only 3 out 5 prints made it too the end of the print without air-printing.  

As for now, I'm printing on my Form1.  It's incredible for detail - BUT super slow to print.  And material is very expensive.

For a short time I had the Cubex Trio - but that machine was complete crap even though it was double the cost of my REP2.  Thankfully I got my money back from 3D Systems / Cubify via the help of my credit card company.  If anyone has this machine and is still new, I can tell you how I was successful at returning it.

I really hope they solve this because I want a bigger build plate again, and I really want to buy the Z18.

Good luck All!! 

[Kelly Crittenden]

When you connected the USB did you go to the Devices menu and select the MakerBot 5th Gen USB option (I think it was right above "Connect to a New Device"). I had a similar problem where I didn't realize that the USB option had to be checked, not just displayed. Once I did that, everything seemed to work. 

Kelly

On Sunday, March 16, 2014 5:18:57 PM UTC-5, Martijn wrote:

[Martijn]

I tried this, but it doesn't give the option FW update then. It needs to be done trough ethernet/LAN and then I am back at the initial problem of not finding the FW. See dialog box in first post. If I could download the firmware manually, it could be pointed at from the computer running the Desktop software. 

[Patrik Sandgren]

Hi Martijn

Have you still got the issue?

I just got my 2 Replicator 5th Gen and I am having the same problem.

Makerbot Desktop can find the printer, but I can not find any new firmware, and everything is stuck in the setup process.

I can not use the printer if I do not update the firmware, since this is mandatory in the setup process.

Makerbot Desktop says the printer is connected thrue LAN and has firmware version 0.5.43.24

Please help!

[Sam Schreiber]

For those of you who got the firmware to update over USB successfully, how long did it take? I'm on 2+ hours now, I know it takes a while but can someone provide some numbers for reference?

On Saturday, March 15, 2014 5:21:19 AM UTC-7, Martijn wrote:

[Sascha Willems]

The first one was stuck for over thirty hours (see the thread I made for the stuck firmware update). After a "reboot" of the printer (just turned it off and on again) the firmware update went through in roughly 30 minutes.

[Nuno Gato]

Hi,

Also with the same problem so I tried to find where the file was being download from and using some network sniffing tools found it:

http://firmware.makerbot.com/bwfw/firmware_replicator_release_1_0_1_18.zip

Will now try to update using the network

[Nuno Gato]

After trying to update the firmware using the file from the link that I previously posted into the machine that has the firmware version 0.5.43.24 gives me this error:

"Firmware file is for a different type of device" 

On Saturday, March 15, 2014 12:21:19 PM UTC, Martijn wrote:

[Tiffany Diorio]

Hi Nuno, 

  Are you still seeing this error? Our support team would like to help you update the firmware successfully. If you're still having trouble, know that you could always open a case with us by e-mailing support(at)makerbot(dot)com.

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[Nuno Gato]

Hi,

Yes I'm still with this problem.

Already opened a ticket but the reply was to check if the driver is installed...

Will continue with the ticket process and hope it get's fixed today or tomorrow as we need the printer to take to a 1 week event.

[Nuno Gato]

And by the way, why only using a ticket system? why not Makerbot support puts here the solution?

It seems that I'm not the first with the problem (as I was not the first one to ask)

[Ryan Carlyle]

This is a user forum, not a tech support site.

[Maria López]

I was told that if the firmware update wasnt through in 30 minutes you had to start over, for me I connected over Ethernet with a PC and it helped reset the PConce the printer was already on.

[Nuno Gato]

Ok I understand that, but if they waste their time reading the group and replying to contact support why not just post a public answer?

Let's try and make this work asap

[M h]

I have spent the last 4 hours trying to get this to work. I even bought a router to use ethernet connectivity. 

You can actually send files to the printer it'll start to print them, but oh wait you can't level it. 

So much for 'works' out of the box. 

Mark

On Saturday, March 15, 2014 7:21:19 AM UTC-5, Martijn wrote: