Based on the little bits of data that I have, that filament should be PCL, in which case, it should begin to flow around 60C or so. 100C should be okay for extruding, but hotter does not.
Cut off a piece of filament and put it in very hot water (60C or higher) for a few minutes. If it turns clear, it is PCL. (We sell PCL pellets at ToyBuilderLabs.com but, sadly, not fillament.) It might be possible that someone returned the filament doing a switcharoo...