Makerbot desktop keeps crashing.

[Saif Prints]

Hello

I am a new owner of Makerbot Replicator 5th Generation. I have downloaded and used the makerbot desktop app for the pc, and this has worked for some time. But since 2 days, the desktop app crashes right after it starts. I have uninstalled and reinstalled it a couple times, but the problem persists.

I hope someone will help me here.

I have windows 7 pc.

thanks

this is the error message:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: makerware.exe

  Application Version: 3.2.2.47

  Application Timestamp: 53eb1577

  Fault Module Name: Qt5WebKit.dll

  Fault Module Version: 5.2.1.0

  Fault Module Timestamp: 52ed7a03

  Exception Code: c0000005

  Exception Offset: 0000000000c8d837

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional Information 1: 2e79

  Additional Information 2: 2e79973d2b9f275762fb8076856eb214

  Additional Information 3: 460f

  Additional Information 4: 460f4b761f248638e67dfb15455a1df4

[Dan Newman]

On 09/10/2014, 9:28 PM, Saif Prints wrote:
> Hello
> I am a new owner of Makerbot Replicator 5th Generation. I have downloaded
> and used the makerbot desktop app for the pc, and this has worked for some
> time. But since 2 days, the desktop app crashes right after it starts. I
> have uninstalled and reinstalled it a couple times, but the problem
> persists.
> I hope someone will help me here.
> I have windows 7 pc.
> thanks

Until MakerBot issues a fix for this, the most expedient thing will be to
install an older version of MakerBot Desktop. (You may want to use the
Internet Archive to find older links to older versions. Or figure out
the current link and hand modify it for an older version.) I've posted
links for versions of MakerWare, but that won't help you -- you must have
Desktop for the Gen 5s.

Since you have a Gen 5 machine, you have no choice but to use MakerBot Desktop.
It is the only slicer which supports Gen 5 printers. And, the other unfortunate
thing is that unless your printer is newer than 30 days (or 60 for a Z18), you
will need to buy a support contract from MakerBot to get support. Or pay per
incident or hope that the support folks will handle this free of charge. (Maybe
you're in Europe and have a longer warranty?)

Dan

[Dan Newman]

On 09/10/2014, 9:34 PM, Dan Newman wrote:
> On 09/10/2014, 9:28 PM, Saif Prints wrote:
>> Hello
>> I am a new owner of Makerbot Replicator 5th Generation. I have downloaded
>> and used the makerbot desktop app for the pc, and this has worked for some
>> time. But since 2 days, the desktop app crashes right after it starts. I
>> have uninstalled and reinstalled it a couple times, but the problem
>> persists.
>> I hope someone will help me here.
>> I have windows 7 pc.
>> thanks

P.S. This is not unusual: MBI has a track record of issuing new versions of
their software which are broken on some versions of Windows or OS X. Eventually
they rectify the problem. 'tis the reason many of us stay back a version or
two -- we wait for others to discover the new bugs and regressions in m.n.0
releases and for a m.n.x where "x" is at least "1" or "2" to appear. It's
been this way as far back as I can remember which is 2009 and RepG 8 or
so.

[Saif Prints]

Hello

I have downloaded 3.1.1 ver of makerbot desktop for now. Lets see what happens.

thanks