Wc3 Hotkeys

[Kandy Swartzel]

Onemore piece of info in case anyone else is running into this same issue. There's a post over in the ShipStation University Hub where a moderator acknowledges that barcode actions (and by implication advanced hotkeys) aren't working and states that a fix was planned to be rolled out by the end of March 2022. Those posts were made in February 2022. So we're late, but hopefully a fix is coming soon.

We have rolled out that scan functionality. If the scan functionality specifically isn't operating as intended for you, please reach out to our support department so that we can fully troubleshoot that issue, and if needed, have the feature further reviewed.

The advanced hotkeys however, are a separate feature that is being worked on currently. I wish i had more information to share in this moment, but we do not yet have an ETA for that update. Certainly as soon as I have any new information, I will update the thread accordingly so that we are all on the same page

Most of the Scan functionality in ShipStation is just a barcode that maps to a Basic or Advanced Hotkey. The hotkey support in ShipStation allows you to build a streamlined pick and pack process for your warehouse. For example, here's what our shipping team does in ShipStation once an order is packed.

So when everything is working, our shipping team can take a packed order and get a label without ever having to touch the keyboard. But aside from the pick ticket barcode in those steps above, all of the scan actions are just mapping a barcode to a HotKey. And 3 of those 4 HotKeys are "Advanced Hotkeys" that don't work in the new layout.

I'd really like to add the Scan to Verify feature to our packing workflow, but Scan to Verify only works on the new layout and the new layout and since the new layout would break our current scan to ship process, I'm stuck.

ShipStation says scan functionality works in the new version, but it's misleading. Anyone trying to setup a streamlined scanning-based pack and ship workflow, is in for disappointment as key steps in the process don't work via scanning.

You are correct that there are some aspects of Hotkeys that we are still working on! With that in mind, we have not received reports of the Advanced HotKeys specifically not working. We definitely want to investigate that to the root of the behavior you are experiencing.

Not be salty about this, but ShipStation support has received at least 2 reports of Advanced Hotkeys not working on the new layout. I opened a ticket in December 2021 (six months ago) where the support rep was unable to replicate my issue, I submitted video of it not working and the ticket was escalated. In April of 2022 a support rep told me they were able to replicate the issue and the ticket was escalated. I've heard no follow-up on either ticket since.

I'm assuming this feature is actually working for some people on the new layout, which would lead me to believe it's something specific to my setup. I have tried the basic resolution steps that support has suggested (clearing cache, incognito window), as well as trying different browsers and computer combinations with no results. This is Windows 10 on some basic hp laptops and workstations. Nothing unique on the hardware or OS side. I'm happy to try more, but need some sort of response from support.

So in order for the arrows on the keyboard to work in the order window so I can navigate to the next order I have to click on the order window again as if I clicked away when I clicked on Create$Print Label in the same window (which was accomplished by pressing S in the old version). With this additional click it defies the whole arrow function as a hotkey................. I'm pretty annoyed by this as this adds unnecessary clicks and additional steps.

Also I don't like I cannot view the order that I just shipped by pressing the back arrow. Sometimes I need to verify and make sure I didn't make a mistake and I need to click away from the order window and go find the order I'm looking for. Another way to waste my time. Ugh

We completely agree... the new layout is not intuitive and has a poorer UIX. On top of the issues of hotkeys not working in the order screen, at the grid layout with sidebar, the hotkeys initially work but after a label is created + printed (S), the grid loses focus and we're unable to navigate with hotkeys, even the standard ones such as down arrow to move to the next order in the grid... we're having to reach for the mouse each time now and has slowed down our workflow considerably.

There's other issues with the new layout but for just keeping it to hotkeys on this post... are we still able to switch back to V2 Legacy? Only reason we migrated was due to the email announcing that we were all going to be forced into the new layout on May 5.

We just switched to the new layout due to a forced migration email we received and we're having issues with the hotkeys as well. We don't use scanning in our shipping workflow, but given that hotkeys aren't working in the following cases, it might be the cause of your issue as well:

When we're viewing an order in "Orders", advanced "Shipping Orders" hotkeys are not functioning, however, "General" hotkeys are initially... but once a label is created + printed, focus is lost and not even "General" hotkeys functioning, requiring to click the "Forward" arrow to move on to the next order... which has become tedious.

We actually normally just work off the grid layout with the sidebar but tried using the order screen to see if we can get back our quicker workflow. The grid layout has similar hotkey issues. Although "Advanced Hotkeys" initially do work, once a label is Created + Printed, it loses focus and "General" hotkeys no longer work (ie. down arrow to move to the next order in the grid).

Overall, our productivity has slowed down significantly and are now even considering transitioning to other services if the hotkey issue can't be resolved soon or if we're unable to switch back to legacy until they are...

Is there an option for locating hidden folders in finder? I can see the folder you want deleted in Alfred, but it does not come up in finder. Alfred does not seem to give me an option to open the folder in finder.

By having me take the screenshot, I got to looking at the hotkeys and for some reason the ones not working are all blank. Not sure how or why they would be blank? Just put the command R in and it is working fine now. I will have to look for others that are not working and place them in there again.

Hi! @teddude75 . Thanks for the reply.

I want to Export but I can't Export without Importing first. I guess I failed. I should have exported it in the previous Maya. or set it up in the after-installing startup screen.

I still can't find anything in the mel, it only says what key and what name the shortcut was saved to. I think there should have been a command in the file, but since there is no command, I believe it is impossible to rewrite the mel to mhk file. So I would like to redo the process of creating the hot key from scratch.

So there is a way to do it with the mel script. You need to create a new hotkey set and this will give you a mel file in your Maya 2023 prefs folder under hotkeys. This will tell Maya to look for any mel files when opened. Close Maya and put your mel script in the folder. Open Maya and you should see it in the menu of the Hotkey editor. Then you can export and import as MHK file. You do still have your mel file?

Now I got smart and exported and backed up. Yes, I have the file. I still have my mel file.

I probably rewrote the mel part of the extension to .mhk and put that in the hotkey folder in the prefs so it didn't work, but I did what you said and it did. Thank you very much.

Problem solved.

I took the trouble of setting up some useful hotkeys (move, rotate, mirror, done, etc...). The program is almost unusable to me without them. They start off working perfectly, but after 1-10 minutes, all hotkeys stop working until I restart the program. It only takes 20 seconds, but it is very very annoying. I've noticed that pressing the E key at any time breaks all of the hotkeys, I'm not sure if any other key does. It's pretty easy to accidentally press E while I'm working. Maybe I am stuck in some sort of tool I can't get out of, but the hotkeys won't work until I restart. I have a hotkey bound to 'done' and 'cancel', and neither helps it recover. Any help would be appreciated.

I got my media keys to work in the hotkeys under the settings, and they do work... when I have VLC selected. If I deselect it (not close the window, just click on another one) then the keys will not work. So, while playing Skyrim, I cannot press the next key and change the song, unless I select it first, which then the button is pointless. Please help. How do I get the Media keys to work while in another window other than VLC player?

This page seems to be the top result for this problem when Googling "vlc media keys not working", however the top (and only) answer doesn't actually address the problem. The information is useful for someone setting up VLC media key functionality for the first time but a bit of browsing around suggests that this problem persists for some people even after setting their hot key preferences.

This is some sort of bonus program that Windows Update may install if you have a Microsoft branded mouse or keyboard (possibly on your behalf) that as far as I can tell offers little meaningful functionality over standard Windows mouse options, especially if your mouse / keyboard is a basic one. When it is installed it seems to meddle with media key input, preventing VLC from detecting button presses when it is not focused.

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