Beengetting this error message in my app notifications an awful lot recently. It usually happens after I've added a new file via the share function on my Android tablet, though there may have been other circumstances too. (The most recent one was such a file, but this time the error occurred when I manually set the file to be available offline.) (Clarification--when I share the file/upload it to Dropbox, that part works okay. But it for some reason then says offline files failed to download although that wasn't what I was attempting to do.)
It may be a false alarm message, as when I then force a sync to update my offline files, I never notice it downloading anything new, and that function always seems to work okay (so far). I haven't been offline yet to prove if files are actually available or not, though.
Sorry I didn't reply sooner, this ended up in my spam. The behavior seems to have resolved itself (I assumed it was fixed as a result of my post), though I just went and cleared the cache anyway, it was quite big.
I can't find a "Use data for offline files" option. I have "Allow background data usage" (this is turned on) and "Allow data usage while Data saver is on" (turned off). I don't think I use data like that anyway...? I'm on a tablet (not phone) and use a private home WiFi connection. (Sorry if I'm misunderstanding, I don't really understand roaming and data and how all that works.) I've never fiddled around with those settings.
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1. The specific error message. I created a test file in an HTML editor app, shared it to Dropbox (successful), refreshed my Dropbox homepage so it appeared, then selected the option to make it available offline via the three dots menu on the file. I then got the error message.
I'm getting the error message when selecting the option to individually make files offline, from the three dot menu. I then go to the "Account: Offline" part of the app to force a sync of all offline files just in case. That gives me no error.
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Recently, Android users came across a certain issue that said their smartphone is offline. They started to acomplain and ask questions like: "why is my Android phone offline?" or "why does my phone say I'm offline?" If you are one of those users who want to figure out the reasons of Android offline, then this article will definitely help you. Read below to know more about what to do when your phone goes offline.
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I know this question has been asked a million times (I've googled it), but I still can't find where my offline files are stored on my phone. I've looked in SD card>Android>data>
com.dropbox.android>files, but it's empty. However, in the Dropbox app, I've marked a file as "Available offline", it shows the little green icon on the right indicating that it's been downloaded, and I can open it. So where is it?
The reason I ask is that I want to be able to play MP3 files in a music player (either Google Play Music or VLC), I don't want to have to open each MP3 individually in Dropbox to play it. But I have to tell VLC where the folder is that contains the MP3 files. Seems very simple, but I haven't been able to figure it out. Am I the only one having this problem? It doesn't seem like such a strange thing to request.
Could you try exporting the MP3 file from the Offline Files or Home view now and let me know if this persists? You should be able to see "export" option for MP3 files as well after pressing the ellipsis button (...) so if this is still not happening please send me a screenshot so I can have a visual of this as well.
I don't see them in the cache folder (SD card>Android>data>
com.dropbox.android>cache) either. (Dropbox seems to be using the SD card, not the internal memory. There is a cache folder on the SD card, but it's empty.)
I can copy the files to some other directory, as you suggest, but it would be much more convenient if I didn't have to. And it seems to defeat the purpose of Dropbox, in a way, and also wastes some space, since I now have two copies of every file that I download from Dropbox
Also, I don't see any "Export" option in Dropbox, just "Share", "Star", "Rename", "Copy", "Move" and "Delete". I do see "Export" for other types of files, though, but not MP3 files. Have they disabled the "Export" option for audio files?
Can you please try updating your mobiles' Operating System and the version of the mobile app you use ( just check for any updates within your mobile device's app store) and let me know if you still see the same options?
Unlike the Dropbox computer application, the mobile application does not automatically store files locally on your device. This is because we want to be mindful of resource constraints mobile devices face such as device storage or even bandwidth limitations on some occasions. Given this, the contents of your account will not take up space on your mobile device. This also means that you cannot preview files without a WiFi or data connection.
I also understand that files aren't stored locally by default on a mobile device, in order to conserve space. But that's what the "Available offline" switch is for, isn't it? Again, as I said in my first post, even though I've turned this option on for some files, I can't find where they're stored.
Yes, I do see the "Export" option if I view "Offline" files. But as I said, all this is too much trouble just to be able to copy some MP3 files to my phone, it's far less work just to copy them over a USB cable.
I've been usng Dropbox for several years now, and I'm sure I didn't need to do this on my old phone, which had an earlier version of Dropbox. (Was this an "enhancement" they introduced?) So I still don't see any real advantage to using Dropbox on my phone any more.
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