This error means one or more mailboxes -- in context, almost
certainly your "(incoming mail)" box -- has gotten much too big.
So, in order, please:
1. Rebuild[*] both the "(incoming mail)" and "(trash)" boxes, then
2. Make a new temporary mailbox and
3. Immediately move a big chunk of messages from incoming to the
temp box, then
4. Rebuild the "(incoming mail)" box again.
At this point, Mailsmith should open normally and you should now
be able to delete unwanted messages and move any messages you
wish to preserve into the desired mailbox(es).
[*: In order to rebuild a mailbox, please press and hold down
the Command and Option keys, then launch Mailsmith and keep
these keys pressed until the Rebuild dialog appears. Once it
does, click the "Rebuild" button, then select the mailbox(es)
you wish to rebuild and approve this action.]
[PS: It's a good practice to keep the incoming mail box down to
a manageable size, and also doesn't hurt to empty the trash
every so often. :-) ]
Bare Bones Software, Inc. <https://www.barebones.com/
On 10/20/20 at 10:23 PM, dig...@contrawise.net
(Roger Diggle) wrote:
>"File cache error (read attempted beyond hard limit). Please contact <sup...@mailsmith.org
> for assistance (application error code: 20615)"
>I can send some messages to the trash, but others I can't. Can't delete them, either.
>I restarted the app, but that didn't help. When it restarted, the (Incoming Mail) Box index has blank lines. I'm guessing these empty lines are spaces that I recently deleted messages from. All the blank lines are in the area where I was deleting messages during the last hour. So far, I'm not finding them elsewhere. If I try to move the blank lines to the trash, or delete them, I get the same error message.
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