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Since this is mail traffic my guess is that the data is base64 endcoded so snort is decoding the packet THEN alerting. Do you have a pcap of the traffic you can share?
If not…. test it on opensource alone vs what you see in snortby.
That should tell you if snortby is not showing the data (your point # 1) or if snort is not capturing/forwarding the data (your point #2).
As a side note.. upgrade to 2.9.7… 2.9.6 has been gone for some time… ;-)
Cheers!
Albert Lewis
QA Software Engineer
SOURCEfire, Inc. now part of Cisco
9780 Patuxent Woods Drive
Columbia, MD 21046
Phone: (office) 443.430.7112
Email: all...@cisco.com