Error: 334 on POP3 Setup

[Joe]

I am having an issue setting up my work email account. My gmail
accounts were set up effortlessly.
I have been looking online all day for a solution to this with no
luck.

I am entering my info exactly as it is on my Outlook settings and as
they are on my preloaded android email app. Emails come and go with
no problems on both of those.

My settings are below...


Email: j...@genericemailname.com
Incoming POP3 Server
Username: joe
Password: ********
Server: mail.genericemailname.com
Port: 110
Secure Connection: No
Outgoing SMTP server
Use same credentials: Yes
Server: mail.genericemailname.com
Port: 2525
Secure Connection: No

Validating…

Password or settings are incorrect

Protocol: smtp
Error: 334
TIRMTVBUTAACAAACgAKADgAAAAFgoECwrHPNnmjCOQAAAAAAAAAAJYAlgBCAAAABgByFwAAAA9OA........................

Let me know if you need the rest of the error message, that is about
1/5th of it.

Thank you so much for the help,
Joe

[mediate]

Are you saying that both the POP server and the SMTP server use the
same address, which begins with "mail."? Isn't it usually
pop.genericmailname.com and smtp.genericmailname.com? There are some
mail servers that employ different address names, but my examples are
very common, and your use of "mail." at the beginning of each server
name is likely your problem.

[Joe Maestro]

I tried these options. With the below results.

"Passowrd or settings are incorrect.

Protocol: pop3
Error: Connect failed"

Mail.genericemailname.com is what my Outlook works off of. I've tried
"mail." for incoming and "smtp." for outgoing with the same error.

I really like your app and I'd love to use it permanently so I look forward
to any other suggestions you may have.

Thank you,

Joe Maestro
National Sales
BlueSquare Resolutions
Phone: 630-567-1134
Fax: 630-748-4756
jmae...@bluesquareresolutions.com
www.bluesquareresolutions.com