Character limit for campaign & subject
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westcoastderek
Mar 16, 2011, 2:27:17 PM3/16/11
to MailChimp API Discuss, dra...@corp.mail.com
We are using the 1.2 API to send out email campaigns via the WordPress
admin. It's been working without issue for many months. However, we
started getting error messages yesterday for campaign titles longer
than 100 characters and subject lines longer than 150 characters. I
can't find any information about this on the MailChimp blog or in the
API documentation.
1) Is there any way to override this setting?
2) Also, is there a timeline for deprecating the 1.2 API? We would
like to know how long we have to switch over.
3) Is there anywhere to stay on top of changes like this? There is no
mention of this change in the MailChimp API Announce group either.
Thanks,
Derek
admin. It's been working without issue for many months. However, we
started getting error messages yesterday for campaign titles longer
than 100 characters and subject lines longer than 150 characters. I
can't find any information about this on the MailChimp blog or in the
API documentation.
1) Is there any way to override this setting?
2) Also, is there a timeline for deprecating the 1.2 API? We would
like to know how long we have to switch over.
3) Is there anywhere to stay on top of changes like this? There is no
mention of this change in the MailChimp API Announce group either.
Thanks,
Derek
jesse
Mar 16, 2011, 5:27:21 PM3/16/11
to MailChimp API Discuss
Replies within...
On Mar 16, 2:27 pm, westcoastderek <de...@derekramsay.com> wrote:
> We are using the 1.2 API to send out email campaigns via the WordPress
> admin. It's been working without issue for many months. However, we
> started getting error messages yesterday for campaign titles longer
> than 100 characters and subject lines longer than 150 characters. I
> can't find any information about this on the MailChimp blog or in the
> API documentation.
I went back through our commit logs and don't see anything we've
changed since at 2009-12-01 that would have affected whether those
errors were thrown - had you actually gone over the limits previously
and, I suppose if we let that through, just deal with cut off subjects
and titles?
Also, it's actually bytes, not characters.
> 1) Is there any way to override this setting?
No.
> 2) Also, is there a timeline for deprecating the 1.2 API? We would
> like to know how long we have to switch over.
You have plenty of time.
> 3) Is there anywhere to stay on top of changes like this? There is no
> mention of this change in the MailChimp API Announce group either.
The Announcement Group is exactly where we'd post something like that.
As I said, I don't see a specific change we made recently, which is
why it wouldn't be mentioned there.
jesse
On Mar 16, 2:27 pm, westcoastderek <de...@derekramsay.com> wrote:
> We are using the 1.2 API to send out email campaigns via the WordPress
> admin. It's been working without issue for many months. However, we
> started getting error messages yesterday for campaign titles longer
> than 100 characters and subject lines longer than 150 characters. I
> can't find any information about this on the MailChimp blog or in the
> API documentation.
changed since at 2009-12-01 that would have affected whether those
errors were thrown - had you actually gone over the limits previously
and, I suppose if we let that through, just deal with cut off subjects
and titles?
Also, it's actually bytes, not characters.
> 1) Is there any way to override this setting?
> 2) Also, is there a timeline for deprecating the 1.2 API? We would
> like to know how long we have to switch over.
> 3) Is there anywhere to stay on top of changes like this? There is no
> mention of this change in the MailChimp API Announce group either.
As I said, I don't see a specific change we made recently, which is
why it wouldn't be mentioned there.
jesse
Ardee Aram
Mar 17, 2011, 9:18:41 AM3/17/11
to mailchimp-...@googlegroups.com
Hello westcoastderek,
Are you by any chance using the Wordpress Mailchimp Framework? http://wordpress.org/extend/plugins/mailchimp-framework/. If that's the case, I highly discourage using it, as it has gone wrong with me on my last project. Suddenly stopped working without any code change on our part.
Try just using the PHP MCAPI instead (http://apidocs.mailchimp.com/downloads/#php). Migration should be very easy.
Regards,
Ardee
--
-
Ardee Aram
Are you by any chance using the Wordpress Mailchimp Framework? http://wordpress.org/extend/plugins/mailchimp-framework/. If that's the case, I highly discourage using it, as it has gone wrong with me on my last project. Suddenly stopped working without any code change on our part.
Try just using the PHP MCAPI instead (http://apidocs.mailchimp.com/downloads/#php). Migration should be very easy.
Regards,
Ardee
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Ardee Aram
westcoastderek
Mar 17, 2011, 5:12:08 PM3/17/11
to MailChimp API Discuss
Jesse,
In answer to your question...
Yes, we've gone over the limit before. I've audited our email
campaigns in MailChimp and found that none of them have subject lines
that exceed 150 chars. However, many campaign titles exceed 100 chars
including one from as recently as 3/13/2011. The same campaign title
from 3/13/2011 is no longer accepted.
Derek
In answer to your question...
Yes, we've gone over the limit before. I've audited our email
campaigns in MailChimp and found that none of them have subject lines
that exceed 150 chars. However, many campaign titles exceed 100 chars
including one from as recently as 3/13/2011. The same campaign title
from 3/13/2011 is no longer accepted.
Derek
Ardee Aram
Mar 17, 2011, 9:44:07 PM3/17/11
to mailchimp-...@googlegroups.com, westcoastderek
Hello Jesse,
On second thought, I have to second Derek on this one. I am also experiencing this issue as I type. Our campaign was not working since yesterday, with a Danish title of:
Få 2 par lækre strømpebukser for gravide, der sidder rigtigt og giver støtte rundt om maven – Lige nu til halv pris! (116 characters, but some letters are unicode)
I have shortened it to:
Få 2 par lækre strømpebukser for gravide, der sidder rigtigt og giver støtte
and it came in.
I am using Mailchimp API 1.3
Regards,
Ardee
--
-
Ardee Aram
On second thought, I have to second Derek on this one. I am also experiencing this issue as I type. Our campaign was not working since yesterday, with a Danish title of:
Få 2 par lækre strømpebukser for gravide, der sidder rigtigt og giver støtte rundt om maven – Lige nu til halv pris! (116 characters, but some letters are unicode)
I have shortened it to:
Få 2 par lækre strømpebukser for gravide, der sidder rigtigt og giver støtte
and it came in.
I am using Mailchimp API 1.3
Regards,
Ardee
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To post to this group, send email to mailchimp-...@googlegroups.com.
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Ardee Aram
jesse
Mar 18, 2011, 2:07:08 PM3/18/11
to MailChimp API Discuss
Ok, I finally tracked down a bug fix that would have caused validation
to be triggered at a different point when you did not set a title and
we thus had to set it from the subject.
If you actually supply a subject or title that's too long you will
continue to receive the error.
@Ardee - that description tells me that, while this may have been
affecting you, you need to be logging error messages since they will
tell you the exact issue you are hitting.
jesse
On Mar 17, 9:44 pm, Ardee Aram <ardee.a...@gmail.com> wrote:
> Hello Jesse,
>
> On second thought, I have to second Derek on this one. I am also
> experiencing this issue as I type. Our campaign was not working since
> yesterday, with a Danish title of:
>
> *Få 2 par lækre strømpebukser for gravide, der sidder rigtigt og giver
> støtte*
to be triggered at a different point when you did not set a title and
we thus had to set it from the subject.
If you actually supply a subject or title that's too long you will
continue to receive the error.
@Ardee - that description tells me that, while this may have been
affecting you, you need to be logging error messages since they will
tell you the exact issue you are hitting.
jesse
On Mar 17, 9:44 pm, Ardee Aram <ardee.a...@gmail.com> wrote:
> Hello Jesse,
>
> On second thought, I have to second Derek on this one. I am also
> experiencing this issue as I type. Our campaign was not working since
> yesterday, with a Danish title of:
>
> støtte rundt om maven – Lige nu til halv pris! (116 characters, but some
> letters are unicode)*
>
> I have shortened it to:
>
> *Få 2 par lækre strømpebukser for gravide, der sidder rigtigt og giver
> I have shortened it to:
>
> støtte*
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