MC_LANGUAGE and Welcome email

[Pierre Alain Carrier]

Hi,

I'm using the API to add subscriber using listSubscribe and setting the member language with MC_LANGUAGE. This works fine as I can see the new subscriber and the language setting is set properly (either English or French (Canada)).

However, in the call to listSubscribe, I ask to send the Welcome mail, which is sent, but always in English. If the language is set to French (Canada), a line is added at the top of the email with "This page has been automatically translated. View in the original language", but the rest of the email is still in English.

In my list form setting, the Final "Welcome" email is set to Auto-translate and I've verified the translation in French. The preview shows the messages correctly in French.

What am I missing here? Is this a bug?

[jesse]

We have a fix for this, though it likely won't go out until tomorrow morning.


jesse

[jesse]

fixed.


jesse

[Tod Cunningham]

I'm also setting MC_LANGUAGE from the API, but I'm not seeing any of the e-mails being showing translated.  Here is a dump of the merge variables I'm setting.  

(lldb) po mergeVars
$0 = 0x0d822d70 {
    APPNAME = PicrossHD;
    FNAME = Tod;
    LNAME = Cunningham;
    "MC_LANGUAGE" = ja;
}

Is there something I'm missing?

Thanks,

Tod

[jesse]

Sounds like you're either not using a version of the API that supports it or haven't turned on the auto-translate option:
http://kb.mailchimp.com/article/can-you-translate-my-signup-forms-response-emails


jesse

[Tod Cunningham]

I think it was an issue with auto translate not being turned on.

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[Dirk Weimar]

Hi,

I have a similar issue here. My setup is exatly the same as Pierre's. The auto-translated phrases in my optin mail are translated correctly according to the browser's language setting, but I'm struggeling with my customized text content. In the optin email's body I tried

*|IF:MC_LANGUAGE=de|*Bitte bestätigen Sie Ihre Newsletter-Anmeldung!*|END:IF|*

*|IF:MC_LANGUAGE=en|*Please confirm your subscription!*|END:IF|*

*|IF:MC_LANGUAGE=fr|*Veuillez confirmer votre inscription!*|END:IF|*

... but this does not work. It seems as if the *|MC_LANGUAGE|* tag is not yet filled at the moment the optin mail is sent, because if I try subscribing the same user once more, the above example works fine.

Any hints?

Best, Dirk

[jesse]

That has nothing to do with this thread or the API. Documentation and other support options are here:
http://kb.mailchimp.com/


jesse

[Dirk Weimar]

Hi Jesse,

To clarify: I am using the API (V 1.3) to add subscribers using listSubscribe and setting the member language with MC_LANGUAGE:

        // Get mailchimp API instance
        $oApi = MailchimpApi::getInstance(); // Contains API key and List ID

        // Collect data
        $sEmailAddr ='pe...@test.de';
        $aMergeVars = array(
            'FNAME' => 'Peter',
            'LNAME'=> 'Test',
            'MC_LANGUAGE' => 'de',
        );

        // Subscribe user
        $blSuccess = $oApi->listSubscribe($oApi->list_id, $sEmailAddr, $aMergeVars);

So listSubscribe() triggers the optin mail. But the conditional language snippets like 

*|IF:MC_LANGUAGE=de|*Bitte bestätigen Sie Ihre Newsletter-Anmeldung!*|END:IF|*

still don't work as expected in that mail.

Dirk

[jesse]

If there's an issue there, it's API specific (as you said), which is why I referred you to the knowledgebase to double check your work and/or work with our general support staff for any general problems you're having.


jesse

[Dirk Weimar]

Hi Jesse,

I did double check the knowledge base and the API documentation. 

Also, I did ask the general support (ticket code: LTK12189069472X) and got this answer: 

"Unfortunately, the API is something that is a little above our heads here in general Tech Support. We'd first recommend checking out the API documentation found here: http://apidocs.mailchimp.com/ If the information isn't available there, this would be better answered by our API team, directly. They can be reached by posting questions to their Google Groups page located here: http://groups.google.com/group/mailchimp-api-discuss/topics"

I additionally searched this group and found someone with a similar problem (but no solution) over here: https://groups.google.com/forum/#!searchin/mailchimp-api-discuss/MC_LANGUAGE/mailchimp-api-discuss/Ja__zULZngU/Y9LcwlmLZWwJ. 

... So I thought that this group should be the right place for my answer :-)

Dirk

[jesse]

Sounds like you may have confused them by throwing in a whole bunch of unnecessary API mentions when your question was about using your list forms/emails, which is exactly what you lead with here, including mentioning having issues when not using the API. We can support API issues here - if it's something else in the app, support will handle it.


jesse

[Festus Oviarumwense]

Hi pierre Alain Carrier, please can you tell me how you set member language from listSubscribe, do you think this could work $merge_vars=array('MC_LANGUAGE'=>'it'); then ListSubscribe('12eb3c6c67',$email,$merge_vars)?
regards
festy