Merge Doesn't keep formatting

[Christopher Piette]

The mail merge goes fine with inputting the data from the spread sheet however once I merge, the new documents it produces does not contain an image, and a bullet point list that's in the original document...

I've got a "band aid" fix for replacing the image across the hundreds of letters (by putting it in the header), but need a solution for either preventing the bullet point list from getting messed up, or fixing the bullet point formatting issue across 100+ pages...

[Mail Merge Docs - Support]

Dear Christopher,

Thank you for sharing this situation with us.

Would you be able to share some screenshots so that we can better guide you?

Kind regards,

Lucy

[Christopher Colligan]

Could you provide more details on the "band aid" fix for replace the image in the header? The header image I have isn't pulling into the letter.