Back to start?

34 views
Skip to first unread message

Norma Center

unread,
Nov 24, 2021, 1:22:04 PM (7 days ago) Nov 24
to Mail merge
I select existing letter.
I select my spreadsheet and it takes me back to the start screen?
I tried restarting the computer.
I tried incognito mode.
Nothing different?
Help?

Mail Merge Docs - Support

unread,
Nov 25, 2021, 4:49:10 AM (6 days ago) Nov 25
to Mail merge
Hi there,
Thank you for letting us know.

This might happens if Google is having a hard time computing your document.

How many lines does your spreadsheet have in total? is your spreadsheet filtered?

Please share any information or a screenshot that could be helpful for me to guide you.

Looking forward to helping you,
Lucy

Norma Center

unread,
Nov 25, 2021, 4:57:06 PM (6 days ago) Nov 25
to Mail merge
Here is the video recording showing it in action.  

Norma Center

unread,
Nov 25, 2021, 4:58:31 PM (6 days ago) Nov 25
to Mail merge
230 records
Not filtered

Mail Merge Docs - Support

unread,
Nov 26, 2021, 4:12:00 AM (5 days ago) Nov 26
to Mail merge
Hello back,
Thanks a lot for getting back to us!

We can't see to find a video linked in your previous comment, can you try adding the video again?

That would be super helpful to better understand what's happening.

Lucy

Norma Center

unread,
Nov 26, 2021, 4:23:21 PM (5 days ago) Nov 26
to Mail merge

Norma Center

unread,
Nov 28, 2021, 9:58:08 PM (3 days ago) Nov 28
to Mail merge
https://youtu.be/YJV6pnQkbHk

I still have not heard back?  I need to mail merge for a mailing tomorrow for my boss - please help.

Mail Merge Docs - Support

unread,
Nov 29, 2021, 5:36:37 AM (2 days ago) Nov 29
to Mail merge
Thanks a million for sharing this video.

I noticed that you are using two Google accounts under the same browser (see below)

Could you try to create a new Chrome profile for the account you use to mail merge? It takes 30 seconds and doesn't require a password, it's just a separate profile in your browser. In your case I suspect that since you are using multiple Google accounts, Google is confused about which account to use, causing this error.


Alternatively, a solution can be open a private window and retry. 

Keep us posted! 
Thank you for your patience.


Screenshot 2021-11-29 at 11.31.20.png

Norma Center

unread,
Nov 29, 2021, 9:53:39 AM (2 days ago) Nov 29
to Mail merge
I got it to start working but after the first 100, it no longer merges.  I have 189 records total.  I tried breaking the sheet into sections of 50 but still no luck.  It goes quickly and then say I can view, download but it is a blank document?

Mail merge documents

unread,
Nov 29, 2021, 12:48:09 PM (2 days ago) Nov 29
to Norma Center, Mail merge
Dear Norma,
Could you share your spreadsheet and document at mailme...@gmail.com?

It will be helpful for us to find you a solution. We'll manage to make it work!

Lucy

--
You received this message because you are subscribed to a topic in the Google Groups "Mail merge" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/mail-merge-documents/08u6rtQusyE/unsubscribe.
To unsubscribe from this group and all its topics, send an email to mail-merge-docum...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/mail-merge-documents/13e3a9cd-2200-4fd3-9adf-a6e6b0d58453n%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Mica gay Fisher

unread,
Dec 1, 2021, 9:49:51 AM (17 hours ago) Dec 1
to Mail merge
Immarrwithtwokids.Iamnotthemosthonest.Soconsursluckyiwasactuhonestbecidusugiveafaboany 

Mica gay Fisher

unread,
Dec 1, 2021, 10:00:16 AM (17 hours ago) Dec 1
to Mail merge

Because I’m busy with my wife
Reply all
Reply to author
Forward
0 new messages