MagicMaps keeps relaunching

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Raphaël Josse

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Jan 20, 2018, 1:19:26 PM1/20/18
to Magic Maps Users
Hi,

When I launch MagicMaps (latest version) on my iMac, it enters in a loop of opening/closing. 

Here is the error that is displayed (I got load of these and have basically to restart the computer):

error 19:06:42.967864 +0100 sandboxd Sandbox: Magic Maps(95972) deny nvram-get BSD Major

Violation:       deny nvram-get BSD Major 

MetaData: {"build":"Mac OS X 10.13.2 (17C205)","action":"deny","target":["BSD Major"],"hardware":"Mac","platform_binary":"no","profile":"unknown","process":"Magic Maps","op":"nvram-get"}


Process:         Magic Maps [95972]

Path:            /Applications/Magic Maps.app/Contents/MacOS/Magic Maps

Load Address:    0x100496000

Identifier:      org.evanmiller.magicmaps

Version:         113 (1.4.17)

Code Type:       x86_64 (Native)

Parent Process:  launchd [1]

Responsible:     /Applications/Magic Maps.app/Contents/MacOS/Magic Maps [95972]

User ID:         501


Date/Time:       2018-01-20 19:06:42.963 GMT+1

OS Version:      Mac OS X 10.13.2 (17C205)

Report Version:  8


Thread 0 (id: 1785164):

0   libsystem_kernel.dylib        0x00007fff76c6f7c2 mach_msg_trap + 10

1   IOKit                         0x00007fff519c52dd io_service_get_matching_service_bin + 175

2   IOKit                         0x00007fff519c46a5 IOServiceGetMatchingService + 204

3   Security                      0x00007fff5b02112a Security::UnixPlusPlus::FileDesc::mediumType() + 112

4   Security                      0x00007fff5af077a3 Security::CodeSigning::SecStaticCode::validateResources(unsigned int) + 127

5   Security                      0x00007fff5af0a630 Security::CodeSigning::SecStaticCode::staticValidate(unsigned int, Security::CodeSigning::SecRequirement const*) + 218

6   Security                      0x00007fff5af02da2 SecStaticCodeCheckValidityWithErrors + 163

7   Magic Maps                    0x000000010050f616

8   Magic Maps                    0x0000000100510729

9   libdyld.dylib                 0x00007fff76b29115 start + 1

10  Magic Maps                    0x0000000000000001


Thread 1 (id: 1785170):

0   libsystem_kernel.dylib        0x00007fff76c79562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff76db3c4d start_wqthread + 13

2                                 0x000070000f913b50


Thread 2 (id: 1785171):

0   libsystem_kernel.dylib        0x00007fff76c79562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff76db3c4d start_wqthread + 13

2                                 0x000070000f996b80


Binary Images:

       0x100496000 -        0x100589fff  org.evanmiller.magicmaps (1.4.17 - 113) <bf380b40-8a24-3b1f-8f8a-68021b98677b> /Applications/Magic Maps.app/Contents/MacOS/Magic Maps

    0x7fff519c3000 -     0x7fff51a5efff  com.apple.framework.IOKit (2.0.2) <7556086a-efaf-3262-9822-6f666cfc6655> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x7fff5add4000 -     0x7fff5b0ebfff  com.apple.security (7.0 - 58286.31.2) <d31b36df-8956-3205-bfba-98732da715e5> /System/Library/Frameworks/Security.framework/Versions/A/Security

    0x7fff76b28000 -     0x7fff76b45ff7  libdyld.dylib (519.2.2) <c50d02bc-a333-3313-b787-02f255a6783f> /usr/lib/system/libdyld.dylib

    0x7fff76c5d000 -     0x7fff76c82ff7  libsystem_kernel.dylib (4570.31.3) <d2e842aa-3b8d-31bf-8234-8c1be11cfe32> /usr/lib/system/libsystem_kernel.dylib

    0x7fff76db1000 -     0x7fff76dbcfff  libsystem_pthread.dylib (301.30.1) <aba848e1-6978-3b42-a3a7-608b2c36fa93> /usr/lib/system/libsystem_pthread.dylib


Can you let me know what I'm supposed to do in order to fix this issue?


Many thanks and kind regards,


Raphaël Josse

Evan Miller

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Jan 20, 2018, 1:40:30 PM1/20/18
to magicma...@googlegroups.com
Hi Raphaël,

Thanks for the report - I recommend deleting Magic Maps and re-downloading from the App Store to see if that fixes the issue. (You won't be charged a second time if you are logged in with the same account you used to purchase Magic Maps originally.)

Evan

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Raphaël Josse

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Jan 20, 2018, 2:04:30 PM1/20/18
to Magic Maps Users
Just did this:

  • Deleted the application
  • Re-installed it using the AppStore
  • Re-started the computer
  • Upon launching the application, had to enter my Password
  • Then launching loop occurred again

Here's the new report:


error 19:57:31.722840 +0100 sandboxd Sandbox: Magic Maps(2381) deny nvram-get BSD Name

Violation:       deny nvram-get BSD Name 

MetaData: {"build":"Mac OS X 10.13.2 (17C205)","action":"deny","target":["BSD Name"],"hardware":"Mac","platform_binary":"no","profile":"unknown","process":"Magic Maps","op":"nvram-get"}


Process:         Magic Maps [2381]

Path:            /Applications/Magic Maps.app/Contents/MacOS/Magic Maps

Load Address:    0x1049dd000

Identifier:      org.evanmiller.magicmaps

Version:         113 (1.4.17)

Code Type:       x86_64 (Native)

Parent Process:  launchd [1]

Responsible:     /Applications/Magic Maps.app/Contents/MacOS/Magic Maps [2381]

User ID:         501


Date/Time:       2018-01-20 19:57:31.696 GMT+1

OS Version:      Mac OS X 10.13.2 (17C205)

Report Version:  8


Thread 0 (id: 17525):

0   libsystem_kernel.dylib        0x00007fff5b63a7c2 mach_msg_trap + 10

1   IOKit                         0x00007fff36392fef io_service_get_matching_services_bin + 175

2   IOKit                         0x00007fff36392ee1 IOServiceGetMatchingServices + 201

3   Magic Maps                    0x0000000104a57526

4   Magic Maps                    0x0000000104a57850

5   libdyld.dylib                 0x00007fff5b4f4115 start + 1

6   Magic Maps                    0x0000000000000001


Thread 1 (id: 17532):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 2 (id: 17533):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 3 (id: 17534):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 4 (id: 17535):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 5 (id: 17536):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 6 (id: 17537):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 7 (id: 17565):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Thread 8 (id: 17566):

0   libsystem_kernel.dylib        0x00007fff5b644562 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff5b77ec4d start_wqthread + 13


Binary Images:

       0x1049dd000 -        0x104ad0fff  org.evanmiller.magicmaps (1.4.17 - 113) <bf380b40-8a24-3b1f-8f8a-68021b98677b> /Applications/Magic Maps.app/Contents/MacOS/Magic Maps

    0x7fff3638e000 -     0x7fff36429fff  com.apple.framework.IOKit (2.0.2) <7556086a-efaf-3262-9822-6f666cfc6655> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x7fff5b4f3000 -     0x7fff5b510ff7  libdyld.dylib (519.2.2) <c50d02bc-a333-3313-b787-02f255a6783f> /usr/lib/system/libdyld.dylib

    0x7fff5b628000 -     0x7fff5b64dff7  libsystem_kernel.dylib (4570.31.3) <d2e842aa-3b8d-31bf-8234-8c1be11cfe32> /usr/lib/system/libsystem_kernel.dylib

    0x7fff5b77c000 -     0x7fff5b787fff  libsystem_pthread.dylib (301.30.1) <aba848e1-6978-3b42-a3a7-608b2c36fa93> /usr/lib/system/libsystem_pthread.dylib


For information, my computer is an iMac (Retina 5K, 27-inch, 2017) with a Fusion Drive 3Tb. macOS High Sierra 10.13.2

Kind regards,

Raphaël

Evan Miller

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Feb 10, 2018, 9:50:42 AM2/10/18
to magicma...@googlegroups.com
Hi Raphäel,

Can you see if this procedure fixes the issue?


Thanks!

Evan


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