Itwould be nice if we could unlock career outfits, and suchlike, just by using cheats. I mean, sometimes I just want to make sims in CAS but I don't want to play with them, and in such a situation I would really like to have a way to access all the CAS items.
@paulapg89 , yes, this is a very good work around. However, some households are already at the maximum capacity, and this can't be done without getting rid of existing household members, so we still need the Cheat codes for these CAS items! ?? But thank you for mentioning it! ?
@PugLove888
One workaround for that is to:
1. Move one household member to another household
2. Go into CAS with the first household
3. Add the CAS-unlock-sim
4. Remove the CAS-unlock-sim
5. Save and exit CAS
6. Move back the sim that was previously moved to another household
The items that are unlocked in that household will stay unlocked
I have made one of these unlock-sims myself, by combining households with unlocked items from the gallery, using cheats for the items that still didn't unlock, and adding items via gameplay when I couldn't get the items in any other way. I think the only things I haven't managed to unlock are the items from hiking up Mt Komorebi. If I manage to unlock those I'll put the unlock-sim on the gallery.
Can you tell me how you got your hands on an unlock code? We've been waiting over a week for the unlock. WE've got the T-Mobile Sim, but can't use OTR's sefvice, which of course we have already paid for.
I haven't been all that happy with their lack of customer service. When they are there, they are great. Right now with COVID-19, the timing is less than ideal for all of us trying to switch from AT&T Legacy Plan over to the T-Mobile BLAST plan. I got the SIM card today but I have no idea how to get it activated in the Nighthawk.
Thank you very much for your quick response. I went ahead and used that link to have OTR send me an unlock code. The way you describe what happened when you tried the instructions to get the unlock code prompt, I am wondering about something, and it has to do with which SIM card you had in your Nighthawk when you tried it. See, I had gotten the new SIM card and was going to try and get it activated, and that's when I got the prompt for the unlock code. You have to keep in mind that the old SIM card is meant to work on the AT&T network and with an AT&T device. The new SIM card switches you over to the T-Mobile network (much better anyway in my opinion) and so the device is saying "hey that ain't right" and proceeds to want to unlock the device in order for a foreign SIM to work. That's the only thing I can think of that could be causing you the headache.
If your Netgear nighthawk is not AT&T branded it should be unlocked. Mine is AT&T branded and sadly this one I inserted the TMobile sim that OTR sent me and it is now locked and unuseable. I tried factory reset and it still says device locked. Inserted AT&T sim factory reset, still locked. Anyone have an idea how to recover it from being device locked?
Yes, I wrote about this very thing and you can see my answer in Reply 10 of this same thread on that topic. In short you need to unlock the Nighthawk in order to use the SIM card they sent you and yes, that SIM card will work in your Nighthawk once you unlock it. Fortunately OTR has their own unlock service and it's only $30 for the service. I just ordered it and still waiting for the unlock code with the instructions in my email. The reason for the SIM they sent you is so that they can get your service off of AT&T and switch you to the T-Mobile service which is far more reliable and faster and that's why it's called the BLAST plan. Be patient with OTR, I can attest to the fact that their customer service has been extremely good but they have been closed like many businesses by the COVID-19 virus. I am waiting for them to call me and get me switched over. Hope all that makes sense, if not feel free to ask.
Thanks. And no I have had 1 on blast for past week I think maybe a bit more. Honestly for me about the same as it was on ATT far as speeds, bit slower. I was getting max 77 Mbps down and 14 Mbps up on ATT. I am getting max 38 Mbps down 6 Mbps up on TMobile. But with understanding. I live closer to Dallas and the number they give me is for Minnisota. Ping times are around 40 ms higher then I was getting to Dallas which was usually 37 now I am at near 80ms. TMobile appears to be using ATT towers here so great on that, but the push to MN is a mistake. If you just watch TV that isn't an issue, if you play online games it is. I have had OTR since Sept. last year and your right that the CS has been great. The downside is at least when they were with AT&T was losing broadband data, and having to get in chat with them. All fine and good, unless like me it has happened the past 2 Saturdays(I have 1 still locked to AT&T). I spent a total of nearly 3 hours in chat hold today, just to get them to reset the data. Yes them going to blast and covids was the perfect storm for OTR. BTW they said they will unlock legacy customers devices for free, and the cost for the new plan lowered to $65 a month.
Thank you very much for bringing me up to speed. I've only been with OTR a few months, first on the Velocity 2, a nice little device but I have more devices than it can handle and the Nighthawk has been awesome. And I just read on their website this notice they put out that they will waive the cost of the Unlock. Thanks again for all the encouraging news and I look forward to the switch to T-Mobile. I use them as my carrier and know I will get good reception here in Arkansas, anything beats the hell outta Comcast, or as Trump calls them, CONCast, he's not shy about telling the world the truth! Very good to hear from another satisfied OTR customer, take care and Godspeed!
BTW you can up both wifi power and connected devices by using a router connected to the nighthawk. Just make sure to go into the nighthawk and shut off DNS server so that the router assigns IP addresses. I use linksys EA6900 for around $60.
Thank you to everyone on this feed. We have not succeeded yet in setting up our new device but we alot further along. Thank you!! I found this helpful guide on AT&T's website while I was doing my own research and thought I would share since it is MUCH better than OTR Mobile's guide to Unlocking your device.
Not sure what everyone else is finding now, but it's 4/9 and I FINALLY got through to OTR Mobile end of last week. Talked to "Jake". He assured me they would send me a TM Sim, and whatever is necessary for the static IP. BUT, he stated, "the company we're working with to unlock the Nighthawk is 3500 devices behind." "It may be QUITE A WHILE before you get an unlock code from them." I suspect "quite a while" will NOT be measured in hours or days...
First, their whole site looks more than a little sketchy, and second they charge and want BITCOIN or some such... This doesn't pass the smell test. I rummaged around and found a lot of complaints about them being a scam, and since this is OTRs fault, I'm not paying some bunch of scammers and hope I actually get this thing unlocked.
I upgraded as a legacy customer to the new blast package in early April and received my SIM card last week. The card arrived in an empty envelope; no order sheet, no instructions, nothing. I finally got around to swapping the SIM cards out only to discover that it wasn't working. After LONG hours of researching on the internet, but the OTR Moible webpage has NO information; I discovered through chat spots like this that I needed a unlock code, which they were supposed to send me through email. No email had arrived.
So I spent a long 2 hours waiting online for the "live chat" option. The representative told me that the company they hired to unlock the Nighthawk devices (which I purchased from OTR) was on lockdown in NYC and was thousands of units behind; therefore they had no way of knowing how long it would be before they received my unlock code. They also had no way of knowing how long my ATT Sim card would continue to function (How do they not know this??) They referred me to DC Unlocker or CellCorner; they would not reimburse the cost of the unlocking.
I went with their company because I had heard their CS was great; not so much. All of this information could easily be sent to customer that have received SIM Card but not Unlock code. All could be published on their website. They do not want to do this because they would not be able to charge you the auto monthly fee; thus they do not publish.
Yes, in recent chats with OTR Mobile I've gotten much the same information. Their chat people are apologetic, but the whole situation is totally screwed up. Sims take forever, most aren't activated, they HAVE no unlock codes, devices are locked, you can't reach support in a reasonable amount of time, and AT&T is happily turning hotspots into hockey pucks while hordes of people are being forced to work from home.
No matter HOW this all comes out, OTR Mobile has shot itself in the foot, a portion of customer base has lost confidence in them, there are a lot of very pissed off people, and those that stay with OTR Mobile will be stuck with a network that, in my experience, is far less capable or widespread than AT&T.
Disgust for AT&T pulling this when they did. And worse, not putting it on hold until the current crisis is past. AND for refusing to unlock devices that are locked to their network, REGARDLESS of where they came from.
But, it is what it is, and since OTR can't get the unlock codes a bunch of people will be going to someplace like dc-unlocker, which looks like it's run by a bunch of foreign teen-agers, with their bitcoin silliness and the large number of people screaming it didn't work and that it's a scam.
I can't fault your sentiment about OTR Mobile, though in their defense (and yes, it pains me mightily to defend them) they're dealing with a situation for which they had little time, and I suspect even less desire, to prepare. And when it hit, in the midst of the COVID-19 crisis, they were completely overwhelmed, from whatever their daily support volume is to over 8000 calls/chats per day (or so I've been told). I've only been a customer since January, and I've spoken to support a couple times in January and February. At THAT TIME, they were quick and efficient, and the answers I got were reasonable.
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