importing doc errors

[cdrovie]

:confused;
Hi I am trying the demo version of RoboHTML. I understand i should be able to
use the importing feature. I receive the same error whether I import a word
doc or framemaker file. I am selecing the right output and have no funny
characters in the doc name. The error I get is "filename is invalid. The "
chartacter cannot be used in a path. I am not using any ". Also, I was told
that it does not matter what version of word or framemaker I have.
What am I doing wrong?
Thanks
Caryn

[Captiv8r]

Welcome to our community, Caryn

How exactly are you trying to import?

I ask because RoboHelp 8 offers new ways to do this.

* Straight Import as we have always had. A one time shot bringing in from Word
and from there forward you simply make any changes in the resulting HTML topic
pages.
* Linking to Word by reference. You establish a link between RoboHelp HTML and
a Microsoft Word document. Any changes that occur later are made in the Word
document and brought back into RoboHelp to update or create topics.
* Linking to Word by copy. You establish a link between RoboHelp HTML and a
Microsoft Word document that is copied to the project location. Any changes
that occur later are made in the Word document and brought back into RoboHelp
to update or create topics.

Cheers... Rick :smile;

[cdrovie]

Rick
Straight import...File>Import>doc or framemaker file. When I select a document it does not appear in the file name box, which is odd?

Caryn

[Captiv8r]

Hi Caryn

Odd? Well, maybe. :wink;

You said you see the document and click it to choose it? I'll be happy to test
here if you want to zip it up and send it along to me. If you want, make a copy
of it and strip out most of anything I shouldn't see. But if you do that,
please test with the one you are about to send and ensure the same issue is
present.

rstone75 (at) kc (dot) rr (dot) com

Cheers... Rick :smile;

[cdrovie]

Rick
I actually do not have a project yet. I am just testing the features. It is
my understanding I can just begin a new project from scratch and begin by
importing the file first. I am trying to pick any word doc and framemaker file.
I had called Adobe earlier and they told me that this feature is available for
the demo version. I have this error whether I have an existing or new project.
Do you use this import feature? have you seen this error before?

Thanks
Caryn

[Captiv8r]

Hi again

Just to confirm. You are using RoboHelp 8 HTML. (Trial version is irrelevant
as it is the real deal limited only by time)

You are attempting to create a totally new *PROJECT* from a Word document?

Admittedly I've never attempted that. I'm not sure it would ever dawn on me to
try it that way. I would have the project already created and import into the
existing project.

I could fathom all sorts of oddness that may result from attempting to do
that.

Sooo, does the error happen immediately or do you see dialogs first?

As you may be able to tell, this isn't an error I recall seeing reported here
or that I've personally experienced.

Cheers... Rick :smile;

[cdrovie]

Rick
Does it matter if I have an existing project already started? I get the dialog box but the name never makes it to the file name box.

Caryn

[Peter Grainge]

Hold on, unless you have created a project you cannot be using File > Import >
Word Doc (or FM), those options are only available in an existing project or a
new one with no previous content. Either way though, you are in a project.

The other way of starting a project with a Word document is from the Starter
page.

Try both. Maybe one will work.

Otherwise if your file name is straight alphanumeric characters, it should
work fine. Is the path to the file exceptionally long?

[cdrovie]

Peter
Yes I have tried it with beginning a new project from the start menu. The
file name is not long at all and has no unusual characters in it. I only have
an old robohelp project that exists that I could also not import. But, i
wanted to try from scratch first.
Other thoughts?

Caryn

[Peter Grainge]

What is the full path and filename?

[cdrovie]

I am trying any word doc or framemaker file as a test. I pick one that only have straight text. For example, org process.doc as a word doc to import.

Caryn

[Peter Grainge]

Please take screenshots of every step from when you click Start > New Project up to and including the error message.

Zip them up and send them to me via my site. Include a link to this thread.

[cdrovie]

what is your email or website?
thanks
Caryn

[Peter Grainge]

The website is in every post! Just look down a couple of lines.

Click the Feedback option on my site.

[cdrovie]

senit let me know if you get it
thanks
caryn

[Peter Grainge]

Try removing the apostrophe that is in the path or move the file to another location without any apostrophe.

[cdrovie]

wow peter it worked! thanks
Now I will try the framemaker doc also,
Now I have to figure out how to complete the next sub menus to import the right info.

Caryn

[cdrovie]

Now it wont take a framemaker file.
anything special with importing framemaker files?

Caryn

[cdrovie]

this time I get to the content settings before it tells me that the file name
is invalid. I did move it to a different location first and left the
framemaker extension. No unusual characters. Still wants me to change it to a
.mif/fm/frm file. But, it is already.

Caryn