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Robohelp flash content not displaying

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ElvKun

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Feb 27, 2009, 1:48:11 PM2/27/09
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Hello,

Im having an issue I was hoping someone would be able to help me with.

We developed a flash file using Robohelp 5.0x which we are using on our
webpage on one of our servers. The web page displays fine when opened on the
server, however when we try and display the webpage on another machine, the
page shows up, but the flash content does not. So far we cannot find any
configuration issues on the server (it also hosts other sites which also use
flash and they show up fine) that would cause the issue, so we are thinking it
may be a Robohelp issue. Any advice would be appreciated. Thanks

Ben Minson

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Feb 27, 2009, 1:52:55 PM2/27/09
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Hi, and welcome to the forums.

It sounds like if the Flash content works correctly on the server but not on a
specific computer, the problem is with the settings on that computer, not the
server. The browser you're using on the computer probably needs to be set to
allow Flash content to run.

Let us know if you need more details.

--Ben

RoboWizard

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Feb 27, 2009, 2:09:33 PM2/27/09
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Hi there ElvKun

I too welcome you to our community.

In addition to what Ben offered, you may also find the following link worthwhile.
http://www.adobe.com/go/rb_70163

Cheers... Rick :smile;

ElvKun

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Feb 27, 2009, 2:29:42 PM2/27/09
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Ben and Rick,

Thank you so much for the help!

Rick, thanks for the link to the kb article, that did the trick, after i added the MIME type, it displayed correctly.

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