Your computer must be restarted in order to complete installation

[WHS]

I am have a problems with sockwave on a computer here is my problems.

I am running windows XP pro, with the latest IE and have tried various
scenario's to get shockwave installed but this get the same error " Your
computer must be restarted in order to complete the installation"
although this message continues to show up even after a reboot !!.

I took it one step further and installed firefox and downloaded the
shockwave plug in at which point I get an error with "iml32.dll" which I
have tried to use a fresh dll and replace the potential damage but I
still get the same error's in both browsers !!

Any help would be appriciated

[Victorinia]

I get exactly the same problem. No idea what is going wrong, all I know is that its VERY frustrating. I hope [i]someone[/i] will figure it out!!!

[Campie1963]

My pc came with xp and I never had this problem until recently ( last 6
months or so )

If anyone knows how to fix this I would also be grateful...this has gotten
very annoying. I have uninstalled and reinstalled...followed all the help
topics recommendations to NO avail.

[Roger Vanoppen]

I see in the logfile that the system is missing files (alert 10); see
/windows/system32/macromed/shockwave 8/ *.log
Do nor know what is missing.
Also waiting for some help here

[watsos]

I have the same problem - I fully removed the Shockwave installation and even
hand removed every reference to it in the Registry, but still I get the same
problem. It originally started about 6-9 months ago, I suspect there is sme
clash with a Microsoft IE patch or something similar.

Come on moderator, several people are reporting the same problem - can we have
a fix/solution please???

[Victorinia]

OK, big news, I figured it out. Yay!

What I did...

1. Uninstalled Shockwave via the stand-alone uninstaller found in the
Shockwave file.
2. Did not restart. That's probably not relevant.
3. Re-installed Shockwave using following procedure:

Loaded a web game needing Shockwave. (Anything 3-D, [L=Big
Idea]http://www.bigideafun.com[/L] has some fun ones!
When game told me I did not have the plug-in and asked if I would like to
aquire it, selected Yes.
Proceeded to follow the usual routine of installing Shockwave.

And it...

WORKED!!!

[Campie1963]

Thanks for the info...unfortunately it did not work for me. The screen for
the games stay black just like the test page here.
Strangely, the unistaller in the sw10 file can't open the install.exe to
uninstall on mine.

Any other ideas out there ??

The most promising error message I have received to date is that I am
missing files. it then prompts me to repair them, but I am FORBIDDEN on that
macromedia page, thus NO repair ! lol

[Campie1963]

OMGGGGGGGGGGGG

I finally got it working...not sure what I did RIGHT this time. I
downloaded the tuneup utilities 2004 from downloads.com and defragged my
registry.
I used the shockwave unistaller from here to uninstall the player.
I then deleted the entire macromedia folder from system32 in the Windows
folder.
I then downloaded a shockwave registry remover from microsoft ( search for
Shkwvfix.exe )
Finally I REdownloaded the player from macromedia and it WORKED.
MONTHS of frustration are finally over !!!!!!!!!!!!!!!!!!!!

[Campie1963]

Okay Im baffled. After fixing this last night it didnt work again today.
I uninstalled, ran the shcwvfix then redownloaded and its ok. Logged right
down. Broken again?
Seems when I log off it "breaks" again.....and Im lost as to why

Any ideas ?

[cenewell]

Hi there everyone who is having problems with Shockwave and the continuing
restart message. After weeks of trying to sort this out, I've finally had an
email from Macromedia customer services telling me what needs to be done - here
goes

Look for files called Dirapi.dll and iml32.dll (Director runtime files) in the
system folder (C:\Windows\System32).

Cut these files and paste them to another location on your hard drive (not in
the Windows Directory). Make sure that you take note of the new location.

Uninstall the Shockwave player using the uninstaller and delete the Macromed
folder (also under the System folder).

Reinstall the Shockwave player using the stand-alone installer.

[robinski]

> Look for files called Dirapi.dll and iml32.dll (Director runtime files) in the
> system folder (C:\Windows\System32).
>
> Cut these files and paste them to another location on your hard drive (not in
> the Windows Directory). Make sure that you take note of the new location.
>
> Uninstall the Shockwave player using the uninstaller and delete the Macromed
> folder (also under the System folder).
>
> Reinstall the Shockwave player using the stand-alone installer.

Hey, this actually works! The only thing I'm curious about, is what to
do with Dirapi en Iml32. Tried to move them back into the
system32-folder, but then the same problems occured. Can these files
be missed???

[cenewell]

I contacted Macromedia about the dll files and I was told that these could now be deleted from my pc altogether. I have done this and everything is fine! Hope it works for you too.

[D.Peron]

it doesn't work for me !!! grrrrrrrrrrrr

"cenewell" <webfor...@macromedia.com> a écrit dans le message news:
c5lkug$o7u$1...@forums.macromedia.com...

[bsmxlab1]

OK, so I've tried the moving those two files, deleting everything else and reinstalling 5 times now and no go. Anyone have any experience with this using an NT workstation?

Thanks

[pcusick]

Okay, how about a Mac OSX solution? I'm using Firefox and it won't Shockwave
won't install. Thankfully, I can use another browser and will until I get this
fixed but I'd rather use Firefox as my primary browser. I've uninstalled and
reinstalled both the browser and Shockwave and no luck. Any love out there
from my OSX bretheren or sisteren?

[pagan...@gmail.com]

I know that this was made a long time ago but I am having the same issue and those files are non existent on my Alienware. I am just trying to play a Neopets game.... :(