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Can't delete Flash9.ocx

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Jul 26, 2006, 12:45:57 AM7/26/06
While trying to solve some Flash/IE installation problems, I have discovered
that I can't delete the following file:
I've tried safe mode, "move on boot", BartPE, and nothing will get rid of this
file. The read only attribute is set and cannot be changed....does anybody have
any ideas as to what might be causing this?



Jul 29, 2006, 3:04:18 PM7/29/06

I'm having the exact opposite PC can't find that file! And my
flash crashes on all sites that use Flash. Version 9 has evidently got some
sort of issues that need fixing. The sooner the better.


Aug 14, 2006, 11:36:46 AM8/14/06
Hi Kempyness, have you resolved your problem? If so how?

For the past year whenever I visit a site with some form of flash content
(even a small banner Ad) my browser comes up with the error [b]Internet
Explorer has encountered a problem with an add on and needs to close, the
following add on was running when this problem occured - File : Flash8.0cx[/b]

So when Flash 9 came out I was overjoyed as I thought all my problems would be
solved...alas no, now I get exactly the same situation and message but its now
the add on Flash9.0cx

This is ruining my surfing now as more and more sites are using Flash, i've
tried everything...various browsers...Opera, Netscape, Firefox etc etc...same
probs. I've emailed Adobe...No response, I've emailed Microsoft...No response.
I've sent literally hundreds of error reports to Microsoft support...NO
response. I've posted endlessly on various Tech forums and asked for advice and
although people have tried to help i've not managed to solve it.

I've uninstalled and re-installed many times the Flash programme...I've got
all the latest updates on my PC...I even uninstalled virtually everything on my
PC except the Flash and the Operating System (XP PRO) and it still happened.
Active X is updated as well. I have to turn images off when I visit my college
site because otherwise I couldn't browse it...It is so frustrating!

I've got to the stage where i'm beginning to dread going on-line, if you could
help or anyone I would be really grateful.


If someone from Adobe could please take ownership of this and try to help, I
might only be 1 user with a problem that doesnt interest you but I deserve to
be able to Surf the net without stress dont I?



Aug 15, 2006, 4:53:45 PM8/15/06
sarah I too have the same issue. It keeps some sites from loading and freezes
my pc as well. I miss my Crickler and i am so angry. I am 59 & it is a shame
that adobe is not responding to a major issue. I wanted version 7 back but
no.... I think it is a shame when i was asked to install needed components for
a game and got this crap.


Aug 16, 2006, 8:13:06 AM8/16/06
I have experienced the same issues using the Flash 9 uninstall from Control
Panel->Add/Remove programs. It appears to uninstall, but the Flash9.ocx is
left in place as well as the version information in the registry. I managed to
remove the Flash9.ocx by running the uninstaller (uninstfl.exe) with the -u
switch, and then manually deleting the file. I'm responsible for deploying the
Flash Player throughout a large corporation, and this is causing me a lot of

Running Uninstfl.exe is supposed to remove Flash, but it doesn't. It would be
great to see an uninstaller that actually does what it's supposed to do, I
don't think that's too much to ask.


Aug 16, 2006, 11:06:54 AM8/16/06
Here's the steps I followed that allowed me to successfully remove Flash9.

First reboot the machine and make sure there are no Flash applications active.
You can obtain msizap.exe from Microsoft, and Uninstfl.exe from Adobe, sorry
not to
specify their download locations, but if you search the site you should be
able to find the
pertinent information. Next, follow the following steps:

1. run the uninstall command:

%windir%\system32\msiexec.exe /X{BB65C393-C76E-4F06-9B0C-2124AA8AF97B}

2. run msizap:
msizap.exe T {BB65C393-C76E-4F06-9B0C-2124AA8AF97B}

3. run uninstlfl.exe twice using the following switches:
uninstfl.exe -q -u flash9.ocx
uninstfl.exe -q flash9.ocx

4. If %windir%\system32\macromed\flash\flash.ocx still exist, delete it

This worked for me, hopefully it will work for you as well.


Aug 17, 2006, 1:30:09 PM8/17/06
***A GOOD FIX***
I was fighting with this problem for months and finally found a good fix. This
is what I did:
1. Use the uninstaller at Adobe's Web site following the instructions given
2. Empty temporary files and internet cache and restart.
3. Download the latest FlashPlayer version 9 from Adobe's web site here:

At this point check and be sure that you have a file named "Flash.ocx" in both
your Windows\ServicePackFiles\i386 and Windows\System32\Macromed\Flash folders,
as well as the "Flash9.ocx" in the Windows\System32\Macromed\Flash folder. If
you do, you have a good install.

4. Download Flash8.ocx from (I suppose that file
is buried somewhere on Adobe, but I couldn't find it; nonetheless, this link is
a safe one)
5. Unzip the active x file into your Windows\System32\Macromed\Flash folder
6. In the same Windows folder, rename "Flash9.ocx" to Flash-9.ocx (or anything
7. Then rename the Flash8.ocx (from the downloaded zip file) to Flash9.ocx

Restart et voila ... no more crash errors.

Caution: This fix has worked for me on a WinXP Pro and WinXP Home O/S, running
IE6. I cannot vouch for any others. I hope it works for you!


Aug 19, 2006, 3:39:39 AM8/19/06
No i'm afraid that doesn't work for me SJesMe.

Followed your instructions to the letter and exactly the same thing happens
except my error now says -

Internet Explorer has encountered a problem with an add on and needs to close,
the following add on was running when this problem occured - File : Flash8.0cx

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: flash9.ocx
ModVer: Offset: 000400cc

This just has to be the crappiest plug-in ever in the history of the frigging


Aug 29, 2006, 11:01:09 AM8/29/06
Am having the same problems since installing Flash 9. (Windows XP/Explorer 6).
Flash 7 and 8 worked just fine. Now, can't get 7 back, and 8 automatically
deleted when 9 installed. Am fed up. Tried to uninstall/ reinstall...still get
freezing when media/ video plays. Tried EVERY solution Adobe
no avail. Positively an issue with Adobe Flash 9. They need to fix it!!!!! Glad
to know problem exists in Explorer7 as well...Was going to install in hopes it
would fix the problem. We need to let Adobe know!!!!!

Paul Betlem - Macr

Aug 29, 2006, 1:07:13 PM8/29/06

There are 2 problems being discussed here. One is difficulty in deleting or
uninstalling Flash Player for Windows IE. The quick solution is to run the
uninstaller, which is found here:

The uninstaller both unlocks and deletes the Flash Player. (The Flash Player
is locked upon install to prevent a malicious web site from tricking people
into installing spyware or malware that masquerades as the Flash Player.)

Alternately. you can run %windir%\systems32\macromed\flash\UninstFL.exe at
Birdz advised. This uninstaller requires no special download and should already
be on your system.

The second problem that is being discussed here are Flash Player crashes. The
most valuable piece of information you can provide is the URL where the crash
occurred. Its also essential to provide the version number of the Flash Player
you're using and your confirguration (operating system and browser version).
You get bonus points for returning to the URL and letting us know if the crash
occurred a second time. With this information, we can track down the root cause
and resolve it.

Thanks for your help.

--- Paul
Flash Player Engineering


Sep 4, 2006, 12:54:06 PM9/4/06
The only way is formatting your hd

I deleted it by installing xp on a second hard drive leaving the the original
one intact so all my files were safe
I then moved the files I wanted over to the Newer Hard drive the one with a
fresh xp on it and then i formated the otherhard drive with Flash9.ocx and it
clears the files out but it is like using a stick of tnt to move something


Sep 8, 2006, 4:39:21 AM9/8/06
Okay Paul, you want a URL?
I'm using Flash9 ( on IE6 (6.0.2900.2180.xpsp_sp2_gdr.050301-1519)
and IE always crashes on this page.
Sometimes it just crashes the active window; other times it crashes all (well,
both) IE windows.


Global Explorer

Sep 8, 2006, 7:06:51 AM9/8/06

here is another link: (page 2 of this
link). Flash 9 crashes when I click the browse button which should open the
window to chose to file to be uploaded. I am using Windows XP and MS Internet
Explorer 6.0.


Global Explorere

Paul Betlem - Macr

Sep 8, 2006, 11:39:34 AM9/8/06
Thanks for the links. I could not get either scenario to crash, but I'll get
some help from other members of the Flash Player team.

We'll provide an update once we know more. Also, if you encounter other
crashes, please keep the URL's coming. Its a big help.

--- Paul


Sep 8, 2006, 5:45:37 PM9/8/06
This flash9.ocx crash happens all the time playing Yahoo Chess. It is a total nuisance since you often lose the match you're playing because you can't log back in in time. Please fix it.


Sep 10, 2006, 2:18:11 PM9/10/06
I'm having the same problem playing Hearts on MSN games. It has happened half a dozen times
in the last two days. I have Windows XP Prof, Flash Player 8 and Internet
Explorer Version 6.0.2900.2180.xpsp.060210-1526. I receive a message that
there is a problem with add-on File: Flash8.ocx and it shuts down Internet
Thanks for your help.


Sep 10, 2006, 7:24:08 PM9/10/06
This is the page I'm having trouble with . It keeps killing all internet pages. I'm running Windows XP and IE 7 and Flash 9. Please help!@!


Sep 11, 2006, 5:58:25 PM9/11/06
Hi Paul

I am having this issue on a a game site called neopets. The flash game is
launched in a popup window from this URL I am using Flash 9 on IE
6.0.2900.2180.xpsp_sp2_gdr.050301-1519 on Win XP home with service pack 2
installed. This error seems to occure randomly, but only when i am on the
second level of the game (which is very frustrating, because I have to start
all over again!). I downloaded Flash 9, because I was having the EXACT same
problem with Flash 8.

I would get the error message "There is a problem with add-on File:
Flash8.ocx and it shuts down Internet Explorer" and it would close ALL my IE

So I unistalled Flash 8 using the unistaller here on your site and installed
flash 9. I did this approximately 1 week ago.

I started playing my game again and again encountered the error "there is a
problem with add-on File: Flash9.ocx and it shuts down Internet Explorer" Again
it closes all my IE windows.

one last piece of information. I only seem to encounter this problem on this
game (which is very new to the neopets website). I have played a couple other
(older) flash games and have not encountered this problem. You may wish to
contact their programmers and see what (if anything) they changed in their game

I hope this information is helpful and I REALLY hope you solve this issue soon!


Paul Betlem - Macr

Sep 12, 2006, 12:05:27 AM9/12/06

Thanks for the great feedback (and patience). We have some engineers from the
Flash Player team investigating these issues that you all have reported here.
The goal is to determine if we already have fixes for them. In a few weeks, I'd
like your help in confirming that we have indeed fixed all of the issues. We'll
have a pre-release version of the Flash Player available for testing.

Please continue to provide any additional error reports here, and the exact
URL for the web page. Any background info on how often you see the issue and
your configuration is also very helpful. Thanks again.

--- Paul


Sep 12, 2006, 4:46:54 AM9/12/06
It seems to be a bug with the MovieClip.swapDepths() command. As i removed it
from our application it stopped crashing.

This was my old post:

Tested with flash9.ocx (maybe german locale), version 9.0R16:
crash at address 0x30089094:

.text:30089089 85 C0 test eax, eax
.text:3008908B 89 45 E0 mov [ebp+var_20], eax
.text:3008908E 0F 8D B5 02 00 00 jge loc_0_30089349
.text:30089094 8B 46 54 mov eax, [esi+54h]

At the last command esi has occasionally a value of 0x80, resulting in an
access at address 0x000000D4 which is of course not valid.

As far as I can see/guess, the commands are part of the actionscript bytecode
interpreter, at least that part is executed several hundred times a second,
which makes conditional breakpoints unuseable :(


Sep 16, 2006, 1:03:23 PM9/16/06

The URL that I use when flash causes an error is:

BUT you WILL NOT be able to access it as it obviously is a private web
resource. I will be happy to use it and report back to you though.

I also receive this error message: Internet Explorer has encountered a problem

with an add on and needs to close, the following add on was running when this

problem occured - File : Flash9.0cx

I reported this problem to Adobe way back in July and got no response. Also I
tried Microsoft and many other tech forums but nobody seems to know what is
wrong. I do hope Adobe come up with a fix soon!!!

Thanks, Kim

P.S. Sarah22Manchester I did not manage to solve it and I too have been
hunting high and low for help but alas, to no avail.


Sep 16, 2006, 1:22:15 PM9/16/06
i officially HATE flash. ignore the last post. it just crashed. damn it. =[


Sep 16, 2006, 1:17:19 PM9/16/06
oh. my. god. you are not going to believe this. after posting the above
message, i went to the URL. and its working fine =\ how is this? has there been
some miraculous fix that i haven't been told about?!?!


Sep 16, 2006, 11:26:25 PM9/16/06
I been having the same problem with a new 2 week old winxp home system
Internet explorer had encountered an error Flash9.ocx
in and some other manufacture sites.

My solution - used the adobe uninstaller.
Then loaded flash8 from developers achive - note this had the same error.
Uninstalled agin but this time downloaded Flash7 and installed it.

Working now... I'll wait and see when Adobe or MS have a soution.
Not sure if this is MS update is to blame.


Sep 17, 2006, 5:02:06 PM9/17/06
Until I installed Flash 9 I've had no browser issues that I could attribute to
the earlier version (8) of the flash player I used. However since initial
install in mid-August, that's no longer the case.

The first indication was a persistent message window re: "flash9.ocx' file"
while online gaming at the Pogo (EA) game site. The url is; but I
have a member signon so I'm not sure the error scenario can be reproduced
explicitly. It did not crash IE and I could just click "OK" and the game would
continue. Sometimes message would show up after I logged off. I was able to
browse other websites without encountering any flash errors and/or browser
crashes. Approximate error message: "Internet Explorer has encountered a
problem. File : Flash9.ocx"

I created a win/checkpoint prior to installing the Flash 9 player, so I went
back and restored. No relief just stranger stuff -- the win/restore obviously
does not back off the player.

I no longer get the weird messages on Pogo but other sites that exhibit the
following scenario:

Flash content won't display;
Website displays Macromedia button & instructions to update to latest version;
Clickable link to Macromedia

(Specific url prompting download:

I did bite the bullet and re-install the player (after another checkpoint) but
the above error at Zillow persists; regardless of win/restore. I still see the
same information on the player version, file locations, file names, and file

The Adobe browser test for the Flash player version I'm using shows:
The flash.ocx files (v are in both folder locations
(Windows\ServicePackFiles\i386 and Windows\System32\Macromed\Flash).
The flash9.ocx file ( is in the right location too.
My OS is winxp/home(sp2); browser is IE 6.0; maintenance is current-to-date.

I'll proceed with your advice regarding the uninstall but I hope a
Macromedia-supplied solution arrives soon -- even after clearing cache, temp,
etc. there appears to be some sort of version conflict going and it effects
browser performance.


Sep 17, 2006, 9:41:52 PM9/17/06
Forget my last solution - I'm like Kempyness - it has come back (frustrating)

Just tried a windows reinstall and then downloaded flash9 - still get the
error message.

I see in another thread that someone has a registry update that appears to fix
this using


Sep 19, 2006, 3:07:24 AM9/19/06
I have set as my home page, today they have a flash
advert on it for a company called First's a pity I cant excercise
MY First Choice of homepage as it crashes due to the flash content. I've had to
change my homepage!!!

Paul Betlem - Macr

Sep 19, 2006, 3:21:28 PM9/19/06

We're still investigating these issues, particularly the ones with
and, but I personnaly haven't seen the issues after a bit of
testing. The issues can be intermittent and tricky to reproduce, though. Here's
my suggestion - continue to send in this type of info as its very helpful.
Shortly (I can't provide the exact timing just yet) we'll have an updated
version for you all to test. This will allow you to confirm that we've fixed
the issues you're seeing. If we haven't, I'll do my best to resolve it before
we deliver an updated version.

Again, thank you all for your patience and assistance!

--- Paul


Sep 20, 2006, 11:02:56 AM9/20/06
Hello Paul-

I have populations of users experiencing a problem with Internet Explorer 6
with Flash Player v. and our elearning content. Internet Explorer
stops with the error "Internet Explorer has encountered a problem with an
add-on, and needs to close.
The following add-on was running when this problem occured:
File: Flash9.ocx
Company Name: Adobe Systems Incorporated
Description: Adobe Flash Player 9

I have a link to a testing server for our content that I can give your
engineers privately.

This error is highly reproducable from my site, and is being experienced by
thousands of our customers worldwide. It also appears that you are having
difficulty seeing it on sites provided by forum participants, probably because
the sample sites are changing flash content continually - ours is static.

Thanks for responding to this forum.

Paul Betlem - Macr

Sep 20, 2006, 12:30:56 PM9/20/06

I'm happy to help out.

Feel free to send me the URL and login information at and
I'll make sure the problem is resolved quickly. There is a known crash issue
related to accessing text fields using the "var" property (variable associated
with the text field) in Flash Authoring. To avoid the crash, the solution is
the use of the ActionScript ".text" property to manipulate the text field

For example,

textFieldName.text = "this sets a text field value";
textFieldName.text = ""; // clear out text field

will work fine.

Not sure if this is the problem you're seeing, but its the most likely issue
to explore. If your issue is different, we'll help isolate it and provide a

--- Paul


Sep 21, 2006, 10:51:28 AM9/21/06
I was forced to install the new flash on my dell2400. I already had the
flashplayer 9 error on my 2350. Now i go to and no crickler ...again.
Please i need an easy fix. As you may notice i am calgal46 & forgot that.


Sep 21, 2006, 11:21:50 AM9/21/06
Thought i'd be a smarty pants and download the new Internet Explorer browser
(version 7) and a little part of me hoped against hope that all problems would
be solved

Within 20 seconds of rebooting and launching it I got the following (i've
uploaded the screenshot)...

I feel like screaming!!!

poop shoot

Sep 22, 2006, 8:06:09 PM9/22/06
I was on trying to access a friend's website and received the same
error msg as the above users did. I built my own system, am running Windows XP
Pro SP2, using Internet Explorer Version:
6.0.2900.218.xpsp_sp2_gdr.050301-1519, and have just recenty installed Windows
on this systems. I have the latest version of Flash Player, which is 9.0. I'm
not going to waste any/all my time trying to resolve an issue that is Adobe's
problem. I'm not getting paid to fix this issue, therefore why should I have to
continue to put up with it? It sucks that Adobe is providing it since it really
sucks. As previous posts say, Adobe needs to again address the issue and find a
resolution and once a resolution is found, needs to be provided to the users.
The issue has been addressed, but why no updates or fixes with this many people
having the same problem? It just doesn't make any sense. All the fixes listed
above take entirely too much of my time and some of them don't even work.


Sep 23, 2006, 7:22:59 PM9/23/06
Don't know if this will help any of you guys but...
I've been having the same problem with flash9.ocx as most of you - "IE has
encountered...etc". Have XP Pro SP2 with all patches, latest IE6 (with all
patches), Spybot, Spyware Doctor, Norton AV, everything up to date, yadayada.
Mine occured on MSN Games, Texas Hold-em (played havoc with my ratings, I'll
tell you). Read lots of forums, tried several "fixes", kept having problem.
Last week one of the other players suggested I close ALL but the game window
and sure enough, I haven't had a crash since. Played a bunch of times and no
crashes!!! reactivated Spyware Dr., XP's firewall, the AV - no crashes! Don't
know why. It may not be more than a workaround until Paul & Co. get it figured
out, but what the hell? Hope this helps at least some of you.


Sep 28, 2006, 8:49:40 AM9/28/06
Any news on a possible resolution Mr Betlem?

Paul Betlem - Macr

Sep 28, 2006, 12:09:11 PM9/28/06
Hi -

I'd be happy to provide an update. I believe many (if not all) issues as
reported here have been addressed. Policy prevents me from communicating
specific dates, but a Public Beta version will be available soon. (Hint: Soon
implies early October.)

The primary reason I can't be more specific on having fixed every issue is
that not all of the content is publicly accessible (some of the games require a
special account) or the content changes (such as on so the
problem disappears. This is why I'm hoping to get everyone's help in verifying
that the issue you're seeing is fixed.

I'll notify this group once the Beta release is live on You
can then download an update and confirm that you're set.

Let me know if you have any specific questions and I'll do my best to respond.

--- Paul


Sep 28, 2006, 3:32:24 PM9/28/06

I for one really appreciate the time and effort you have put into this
problem. The updates from you have been a big relief and actually quite

Once again, thanks for your time and consideration to our problem.

"Putting Down The Bat"

Paul Betlem - Macr

Sep 28, 2006, 9:44:42 PM9/28/06
Thanks. Its always beneficial for the engineering team to get first-hand
insight to the problems that the Flash community encounters when they use our
technology. With 5 million new installs *every* day, its quite a task to make
everyone happy, but we'll do our best. Actually, you all deserve the credit as
you're taking time to isolate problems that we missed.

In any case, thanks for putting down the bat - I'm not particularly attractive
to begin with, but I'm confident that this can't help. :-)

--- Paul


Sep 30, 2006, 4:33:06 PM9/30/06
Had the same problem believe it or not it was simple to delete (drag & drop) to the recycke bin!


Sep 30, 2006, 4:33:15 PM9/30/06
Had the same problem believe it or not it was simple to delete (drag & drop) to the recycle bin!


Sep 30, 2006, 4:32:48 PM9/30/06
Had the same problem believe it or not it simple to delete (drag & drop) to the recycke bin!


Sep 30, 2006, 4:38:19 PM9/30/06
Had the same problem believe it or not it was simple to delete (drag & drop) to the recycle bin!


Sep 30, 2006, 4:41:44 PM9/30/06
I got it deleted by dragging and dropping the file to recycle bin!


Oct 4, 2006, 9:10:04 AM10/4/06
I found my answer to this issue in the registry, the following key below had an
odd ending consisting of a "/1" after flash.ocx. I deleted the extra chars,
and all is right with the world after restarting IE.


The incorrect entry was:

The Correct value is:

FYI, I did a regedit FIND for "flash.ocx" and looked for anything out of the
ordinary; try that if my fix doesn't work.


Oct 4, 2006, 7:00:36 PM10/4/06
Adobe has a beta release for Flash Player Please download and test it here:

Paul Betlem - Macr

Oct 5, 2006, 1:43:34 AM10/5/06

As noted, the public beta of the Flash Player 9 updater 1 is live as of this
afternoon. I strongly encourage everyone to install a copy and confirm that any
issue you're seeing has been resolved. I created a topic called "Flash Player 9
Update 1 Feedback" to ensure your comments on the public beta receive special
attention. Note that time is short, so please begin testing soon.

Thank you all for your help and patience to date. The Flash Player team
greatly appreciates it.

More information is available on the Labs site:

--- Paul


Oct 5, 2006, 9:34:13 AM10/5/06

I ran the previously posted uninstall instructions, which did uninstall it but
didn't kills flash9.ocx.

Desperate, I downloaded and installed the basic version of Flash 8, which
includes the flash 8 player, as I was unable to find a Flashplayer8 standalone

Anyways, My IE6 no longer crashes when I try to open up Crickelr and other
flash sites.

As an aside, it seems like every new Adobe version has been absolute junk,
with multiple stupid errors, especially with IE plugins (Acrobat7). What the
heck happened????

Paul Betlem - Macr

Oct 5, 2006, 11:22:24 AM10/5/06

The issue should be solved when using the test version posted
above ( Some people have also had trouble with the Texas Hold 'Em
game - this is fixed too.

The uninstallers are also posted on the Labs site to ensure your current
version is removed completely.

--- Paul


Oct 6, 2006, 7:26:23 AM10/6/06
:disgust; Paul; I too have had the problem described above. I never did before
til about a month ago. Now it happens on all sites that have flash content.
Yahoo, nickjr, pandora, are a few that it happens to me on. Sometimes
immediately when going to the site and sometimes after a few minutes, but it
will always do it. It is getting so frustrating. Please help.
I did uninstall the flash9 using your uninstaller as you said and then I
downloaded and installed the beta version. And not to my surprise, I still have
that error! It did not fix the problem. What can I do?
A couple of times after acknowledging the error my pc actually rebooted
itself. Scarry!
And also; can that active-x control affect games(installed games, not games on
the internet), because I play a game called battlefield 2 and about the same
time as the flash9 error I have been having an issue where it will crash to
desktop and sometimes reboot my pc. I have never had that issue before till
this flash problem. But if its unrelated; please help me with this flash
error!! Where can I get flash7 or flash8. I cant find them anywhere on the


Oct 7, 2006, 11:53:51 PM10/7/06

Thanks for the new flash beta. I was very happy to get something to help fix
my problem. The beta was working out okay untill I went to the website It will not load the website and keeps giving me the
error message with the details below:

IEXPLORE executed an invalid instruction in
module FLASH9B.OCX at 0167:3005121e.
EAX=03201c40 CS=0167 EIP=3005121e EFLGS=00010246
EBX=00000002 SS=016f ESP=00646e6c EBP=00646ea0
ECX=03207ec0 DS=016f ESI=03207f60 FS=13a7
EDX=00000003 ES=016f EDI=00000005 GS=0000
Bytes at CS:EIP:
0f 77 8b 46 38 db 80 88 00 00 00 51 db 40 64 51
Stack dump:
006473e4 03207f60 03205780 00000000 41a00000 fffffab9 ffffffd8 00000001
00646f70 30072ae0 00647418 03207ec8 00000004 00646f70 30072fce 03207f60

Is there anything that you can suggest to help fix this problem? I appreciate
your help in this matter.


Paul Betlem - Macr

Oct 9, 2006, 12:44:39 AM10/9/06

The problem you describe seems much more severe than one caused by Flash. In
general, Flash can only caused your browser to malfunction, not your system to
restart. Are you using Win 95 or Win 98? Is there a chance you have a virus or
some other type of malware running on your system?

Here's a possible next step. Can you run the uninstaller on the Labs site?
Then, go ahead and surf the web without Flash installerd. Do not re-install
Flash, even if prompted. Does the crash still occur? If so, can you provide a
screen print?

--- Paul

Paul Betlem - Macr

Oct 9, 2006, 12:51:31 AM10/9/06

I went to the townhall site as requested. I could not get a crash to occur.
Strangely enough, there is very little Flash content on this page (other than
an advertisement or two). If you return to the site, do you see the crash? Can
you capture a screen print so I can see the context?

--- Paul


Oct 9, 2006, 7:49:30 AM10/9/06
Paul; I run XP. I will run my virus scanner and uninstall flash and see what happens. Thanks. I will let you know.


Oct 9, 2006, 3:02:14 PM10/9/06