CF8 Std. Incorrect Perfmon Counters

RussPlaysGuitar

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Nov 20, 2008, 2:51:05 PM11/20/08

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The following perfmon counters display incorrect information: Page Hits/Sec, DB
Hits/ Sec, and Avg Req Time. The counters fluctuate every second between
seemingly correct numbers and numbers close to 4295000000. When I run those
counters, the following error also shows up in my system events log:

The data buffer created for the "ColdFusion 8 Application Server" service in
the "C:\WINDOWS\system32\cfperfmon_8.dll" library is not aligned on an 8-byte
boundary.

This problem began when I upgraded from CFMX 6.1 to CF 8 Standard. I have
attempted to correct the problem by trying out some of the fixes noted in the
following thread, but to no avail :
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=1&catid=3&t
hreadid=1303184

OS: Windows 2003 Server 32-bit
CF Version: 8,0,1,195765
Java Version: 1.6.0_04

VCAA CFA

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Nov 30, 2008, 11:06:18 PM11/30/08

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I am having the same problem after upgrading from CFMX to CF8. The Avg Req Time
is around something like 1546188075 while Avg DB time is 56 and Ave Queue Time
is 0. It doesn't make any sense to me.

Anyone has any idea? Is this a known issue?

bilbo47

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Dec 2, 2008, 3:02:49 AM12/2/08

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I just want to throw my hat into the ring.. I'm experiencing the same thing.
Running CF 8 Standard, Windows 2003 Server Web Edition (32bit), both cfstat and
perfmon report an avg request time of 42949672xx or a real value. It's totally
screwing up my network monitoring.

I'm running on 4 machines, 3 have been freshly formatted an are doing it. 1
was upgraded from CFMX 7.02 and is also doing it. All my other counters appear
to be working OK, and yes, I am getting the same Application event log about
the cfperfmon_8.dll as well.

It looks like the Avg Req Time counter is an unsigned 32bit int MINUS the
actual value.. because mine jumps around a bit.. sometimes it's just a bit less
than 2^32. (4,294,967,295)

Does anyone have any ideas

carehart

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Dec 4, 2008, 6:31:37 PM12/4/08

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Russ, you say you're running 8.01. VCAA and Bilbo don't say so, but there is a
hotfix for 8.01 for perfmon. It's description doesn't discuss these specific
problems, but can any of you confirm if you've applied it and whether it's
helped or not:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404026

bilbo47

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Dec 5, 2008, 9:04:42 AM12/5/08

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[q][i]Originally posted by: [b][b]carehart[/b][/b][/i]

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404026
[/q]

Thanks for the info, carehart.

Just to confirm, I am using the version 8.0.1.

I did see this hotfix, but in the "32 bit ColdFusion 8.0.1 only" section of
the article it says that the files included in the 8.0.1 installer are the
correct files, and to not bother applying this fix. But..

Because I've got the obligatory non-production environment to test on, I went
ahead and installed this hotfix anyway, but now my perfmon is broken (and the
cfstat setting in the admin IDE won't stay turned on). I'm not worried about
this.. as my development CF8 server is changing in the next day or so.. hence
my willingness to try anything, even go against the guidelines of the technote.
:tounge;

At this point, I'm willing to ignore the problem if Adobe is aware of it and
is working on a fix. Like I said in my earlier post, my network/server
monitoring graphs are all out of wack, but FusionReactor is working fine, so
its not like I've lost complete visibility as to the health of my servers.

I guess it's time to upgrade from "check with the community" to "check with
Adobe". I'll post back any pertinent response I receive.

VCAA CFA

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Dec 7, 2008, 7:34:49 PM12/7/08

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Thanks for the info everybody!

Just to confirm, I am running version 8,0,1,195765 Enterprise, Windows 2003,
32 bits. Based on what I have read so far, there is no successful solution to
this problem for 32 bits server yet. In my case, I have to organize hotfix
through system administrator on servers, so I'd like to wait until someone
proves a solution works before I would recommend it to the SA.

Bilbo is right, it is time to 'check with Adobe'. Any of you have contacted
Adobe already?

bilbo47

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Dec 8, 2008, 10:13:43 AM12/8/08

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OK, I just submitted a case to Adobe Support 2 minutes ago.

Nik S.

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Mar 25, 2009, 7:12:48 PM3/25/09

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Any updates to this? We are experiencing the same issues as bilbo47 on all 6 of our servers.

Thanks.

bilbo47

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Mar 26, 2009, 2:27:18 PM3/26/09

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Nik S. et al,

Sorry for the lack of follow-up. I've received no reply from Adobe Support,
other than a confirmation that it was received by them. Strangely, the lack of
support met 100% of my expectations from a tech. support department :)