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Edilma Howard

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Aug 2, 2024, 3:32:45 AM8/2/24

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Ipad on AP11 FW 1.4.1 is unable to stream video on netflix and IMDB

On the netflix APP, I get an error, Network Error, we could not play this video due to a network error. Pls try again later.

If I tunnel VPN thru the wifi connection, the same IPAD is able to successful stream video on netflix and IMDB.

All other android and windows PC is able to access netflix and IMDB normally.

I have already disabled the app control feature totally. But the traffic block still occurs. (Change to application activity summary)

@aberchin This is not expected behavior I have tested with an AP12 with an iPad running 13.3 and I tested Netflix and unlimited and limited bandwidth with 1MB and it still ran. Please reach out to support to assist in troubleshooting.

Sound never drops while watching TV via FIOS. Sound drops randomly when using any streaming service, Prime and Britbox are the worst. Restoring sound is different for each service. Prime is the most cumbersome, requiring me to select SETTINGS,AUDIO SYSTEM SPEAKERS TV SPEAKERS, which forces an HDMI error and causes restart of the program. Netflix is more forgiving and usually continues after the TV Speaker selection. This is my first time with Sonos products, at times I wish my Pioneer receiver and Polk sound bar were still installed. I have read many comments on this issue with no FIX offered.

I will submit a diagnostic next time it happens. I have tried cat6 connecting the arc then bought the Boost - no change same issues. Have rebooted everything on the network result no change. Reinstalled prime App a few times

Hi @Florentcm, Thank you for reaching out and welcome to the community and for sending a diagnostic report of your Sonos system. Sorry to know about what happened for the audio dropouts on your Sonos speakers. Upon checking the diagnostic report. It shows interference and dropouts on your system. Kindly check this article about Reducing wireless interference and Music service audio stops or skips for some troubleshooting steps.

Hi @Simon B , I don't know understand how the wireless interferences could have produced the audio dropout problem since the cut problem occurs while the source is HDMI input from the TV and my setup is only 1 sonos ARC, no other speaker to communicate wirelessly with.

Hi @Florentcm, thanks for the update. To answer your question, several factors may affect the signals coming into your Sonos Arc to your TV, and one factor is if other HDMI enabled devices may cause interference, like cable boxes. Also, if there are devices near the Sonos Arc that may cause interference and if it happens when streaming specific contents or on all contents. If those troubleshooting steps did not work for you or if you run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

Unfortunately, besides the TV, there is no device close to the soundbar that could cause the interference. I noticed that I don't get the sound cutting issue when I disable the eARC feature of the TV. Is it possible that it linked to the eARC implementation? I saw a lot of posts related to this issue, is it fixed already?

Hi @Florentcm, thanks for the update. About your question, It may be possible that having it enabled is the cause of the issue. You can rerun a diagnostic report so I can check for any difference or improvements after disabling the eARC feature on the TV.

I did not experience any sound dropout for a few hours of watching netflix tonight with eARC disabled on my Sony x900h. But after putting back the eARC setting to auto, the sound drop occurred after 30min.
Is there something wrong with eARC?

Hi @Florentcm, thanks for the update and the information that you provided. About your question and for further assistance so that we could determine if that is an issue with the eARC, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They should be able to determine if there is something wrong with the eARC and give options about it.

Hi @Dogdad, thanks for reaching out. Sorry about what happened. You may check the main thread link about this issue on the first reply I made to the original poster for updates and recommendations on that thread about this issue.

I have a Panasonic Blu-ray player that has Netflix on it. I set it up a few months ago and it has worked fine for streaming movies and viewing my Netflix instant queue. But recently I've started getting error messages when trying to access Netflix. "Cannot connect to netflix, please try again."

Occasionally a Netflix client such as a Blu-ray player or TV can get "confused" about its account authorization. When this happens, you may start getting error messages when you attempt to access Netflix on a device that was previously working fine. This can happen on an LG or Sony or Panasonic or Samsung or VIZIO Blu-ray player or web-enabled TV, or on the ROKU streaming box or Apple TV (among others). The message you get can vary but may be one of these:

This procedure is also helpful if you are getting rid of a Blu-ray player or TV that you've previously set up for Netflix and you want to remove your account from the device. It used to be possible to manage devices online in your Netflix account but they've since disabled that feature. Currently if you want to remove a device from your Netflix account online, you have to disable *ALL* of the devices and add them back in one at a time.

But there is a way to break the link to your Netflix account from the actual device itself. To do so, get into the Netflix screen on that device (or the Netflix error screen, as the case may be), then using your device's remote, hit the following buttons:

Go back into Netflix on that device again and you will then need to re-authorize the device with your Netflix account. This may require an activation code and a trip to www.netflix.com/activate to enter that activation code, or it might just entail logging into Netflix from the device using your account e-mail address and password. The procedure for activating a new device for Netflix varies a bit from device to device. But once it has been re-authorized, the error messages should be gone and the device should work properly again.

6/14/13 - happening again: big surge in interest in this topic suggest a Netflix network outage. I can confirm the same problem trying to access Netflix from my phone. A Netflix network outage is likely culprit.