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Jenelle Centeno

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Aug 1, 2024, 11:59:30 PM8/1/24

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Trying to upgrade the subscription as well. I just cancelled the Basic subscription on iTunes but it says I still have access to my subscription until July 19. So I guess I have to wait until then to change my subscription to the Premium package. And since the ATV4 does not support 4K or Dolby Atmos, I may just have to subscribe using my XB1S.

Netflix has a new service which they now provide which includes 4k content. There is an additional charge for this service. I want to purchase the new service with 4K content but, iTunes does not give me the option to purchase the service. I have spoken with Netflix customer service and they cannot upgrade my service because it is billed through iTunes. What's interesting is iTunes will sell the service in their store with 4k content if you are a new account subscriber To Netflix through iTunes. So why hasn't anyone at iTunes updated the offering to existing Netflix customers who purchased the service through iTunes before the 4k content was available.

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This applies to all of my apple devices....ipad, Apple tv, iPhone....the issue is with the iTunes store....they offer the Netflix service....it's not a hardware/software issue....it is to do with purchasing a new type of service with Netflix through the iTunes store. Hence, my description of upgrading my Netflix account to include streaming of 4k content. Hope that helps identify the issue.

OK !! Big picture complete... now of this goes to the "iTunes Store" forum. It should end up near the top of the list. I did search around a bit for a similar issue, and nothing leaped off the title list of results, so it may be a new or specific to you issue.

I've got exactly the same problem. No option to upgrade to 4K through a iTunes Netflix account. When you try to do it through a web browser direct with netflix, it says it worked, but it does not change anything. Spent three days trying to do this. Apple say ' talk to Netflix' Netflix say 'talk to Apple'. Currently on hold to Netflix (currently 13mins despite them telling me it would be one min). Might be better to cancel my subscription and try another route to 4K. Don't bother subscribing to Netflix through iTunes, it does not work for 4K UHD. I'm might to try direct to Netflix or another 4K service. Somebody please tell me I have got this wrong.

If you read the fine print on the Netflix site, it says if you subscribed to the basic plan through iTunes before I think May 2014, then you have to cancel your subscription and resubscribe to be able to upgrade your account. I'm not sure why, probably they are phasing out letting people go thru iTunes, I'm guessing because Apple takes a fee and because they grandfathered us on the old plan price, so if you do this, you'd have to pay the extra $1 per month if you wanted to go back to the basic plan. The problem I have with this is that I worry I will lose my list, and all the data as far as suggestions based on what I've watched.

Note:Customers whose membership began before 5/10/2014 are only able to access the 2 screens plan. If these customer would like to change their plan, they must cancel through iTunes and then restart their account through iTunes. Customers whose memberships started on or after 5/10/2014 are able to see all available plans and have the option to change plans through iTunes.

I followed the link to apple app store and the link only takes me to a preview. I tried searching for the app at the store no netflix app appeared. I have a MacBook air and any app only says iPhone or iPad. I am no further ahead and I still can not download any app for netflix so I can download movies to take on the plane.

Anyone else with the XiOne, having issues with netflix?
ALL other streaming apps work fine on the box, netflix will not load.
Brings up the logo, spins for a bit, then says cant connect.

Doing some of the netflix app tests, says its not connected to the internet.
Obviously the box is and works with everything else.

Have rebooted, etc all already.

Netflix seems to work fine on my XiOne and Xi6-T set-top boxes. However, it looks like the stored app data got reset on the XiOne -- when I launched the app, I got the initial sign-in screen and had to log into the app again.

ITs been working fine on my other boxes.
I have since tried doing the reset of netflix from pressing A, as well as when I get into that netflix diag menu a reset there (probably doing the same thing).

Same issue.

My next thought, would be a full factory rest on the whole box?

It might, but it depends on what the problem is. If it's just due to some data that is not being cleared, a simple factory reset should fix that. If you have a problem with the on-board Flash storage, a factory reset may not be enough.

You can try looking at the diagnostics screens. " Down Down 2" typically only shows informational stuff but it's still worth checking. " Down Down 4" may show helpful errors on the "Install Summary" or the "Advanced Diags" screen.

There is a much more aggressive reset available that completely clears Flash storage on the box, but that is a VERY risky thing for an end-user to do. You should only attempt that under the direction of Tech Support because if something goes wrong, you could end up rendering the box unbootable.

On one of my Xi6-T STBs, the Prime Video and Disney+ apps would not load. An error flashed for an instant, then I was back to the Apps screen. After a few more tries, both apps finally loaded, although I found that I needed to sign back into Disney+.

I'm not sure what to make of this. A few years ago, the App problems that I just saw on my Xi6-T had started creeping into ALL of my Xi6-A set-top boxes; I got them all replaced and the problems went away. However, while my Xi6-T's might be showing signs of old age, my XiOne is only a few months old. Another (known) problem is that the Amazon Music app is temporarily unavailable. It's gone from the Apps menu. When I try to invoke it with Voice Commands, I get an APPS-04154 error. It's still too early to tell whether my Xi6-T's are actually going sour. However, my STB's also got updated again last night, and it sure looks like Rogers may be trying to sort out some issues with their Ignite STB software builds.