Accenture : OFF CAMPUS PLACEMENT DRIVE FOR B.TECH-2012.2013 & 2014 BATCHES
T& P Lingaya's University
Please go through the following details of M/s.Acenture. Eligible and only interested students willing to appear for the drive (meeting the eligibility criteria of the company) are required to send their consent alongwith CVs at tpdpla...@gmail.com by 21st June, 2015. The subject line of your reply must be Company’s name and college roll no. for example Acenture10CS025.
For any query, please speak to Mr.Asjad Iqbal, T&P, Mob.
M: +91 9811366652 | LL: +91 129-2202452, 2598244
Also inform to your batchmates who may not see/receive this mail.
R.Kaul
Incharge-T&P
Lingayas University
Faridabad
Position "Service Desk Analyst" in Gurgaon location.
Minimum Skill Requirement:
1. Bachelor degree
2. Excellent communication skills, with neutral accent.
3. Excellent written communication skills with email etiquette.
4. Fundamental Technical know-how on system trouble shooting
Must Have:
1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
3. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have:
1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.
4. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.
Joining location : Gurgaon
Cab facility is there for both pickup & drop.