Don’t build with urban edge. They are liars and string you along in
the hope you will change your mind, in the meantime costing you time and money
with their unfair tactics. We asked three simple up front questions and they
didn’t answer one of them honestly.
The first question we asked was would they build with hydronic in-slab heating.
After confirming on several occasions that that was fine, five and half months
later they finally confessed that they couldn’t build our house with in slab
hydronic heating. But they strung us along all that time in the hope we would
change our minds about what we wanted in our house!. They are dishonest and
manipulative, taking them four and a half months to confess that they couldn’t
build our house in full brick veneer. That was the second upfront question we
asked them that they again confirmed that they could do.
The third question we asked was whether they were stuck on their designs or
would work with us to meet our needs and desires. Again they promised the world
and then came the limitations – and the extra fees for everything we wanted
changed including double charging for items already quoted and changing their
quoted price on several occasions.
These liars stuffed us around for almost six months, and had the gall to
complain when we didn’t take the news well. Don’t commit your hard earned money
until you have everything fully quoted in writing – and even then – it’s not
enough as they changed their position after we had it in writing, so just don’t
trust them. The Jones’ (yes you know who we are and we will keep on writing to
warn others of your unethical behaviour so get used to it UrbanEdge)