Error-27728 and 27727 stepdownload timeout error

[venkateshwarlu gandla]

Dear All,

 

When iam running a scenario in LR 8.1 iam always getting stepdown load timeout error, can anyone please help regarding this, Is this issue related to devolopers or is there any mistake in recording mode.

 

Actually we are testing mobile application on web, application has nonresources like photos and videos. which recording mode is better to overcome this issue and proceed further.

 

Regards

Venkatesh

9912822497

[Sudha R]

Hi Venkat ,

Step down load timeout is the total response time a step would take, that is a request + response , a step could be a simple web_submit_form,  120 sec is default step down load time out limit which is set in " run time settings" ->Internet Protocol-> Preferences-> set advanced options . You can change 120 to any other time as per your requirement.

 

I hope this answers your question.

 

-Sudha

 

[ratna kumari]

Hi ,

In the runtime settings you can increase the value od step download time out to the maxiumum and run the scriptt.

 

Bye

[venkateshwarlu gandla]

Hi Ratna Kumari,

 

Thanx for ur answer, i have increased the stepdownload time to maximum(1000 sec) but still iam getting the same error, is there any way to increase the download time in application server.

 

Venkatesh

9912822497

 

[venkateshwarlu gandla]

Dear Sudha,

 

Thanx for ur answer, i have increased the stepdownload time to maximum(1000 sec) but still iam getting the same error, is there any way to increase the download time in application server.

 

Venkatesh

9912822497

 

[Dmitry Motevich]

Hello, Venkatesh.

I've got 2 remarks:

1. 1000 sec ~ 16 minutes
   So, my question is - are you sure that your _real_ users wait for more than 16 minutes for operation completed?
   I suggest to compare the execution speed of operations, performed manually in a browser vs operations performed by 1 LoadRunner virtual user. They should be approximately equal.
   
   
2. In addition to timeout settings from Preferences, you can change these values using web_set_timeout function:
   Web_set_timeout function allows to setup values bigger that in Run-Time Settings/Preferences (1000sec).
     web_set_timeout(CONNECT, "3600");
     web_set_timeout(RECEIVE, "7200");
     web_set_timeout(STEP, "10800");
   These functions set 1hr, 2hr, and 3hr timeouts correspondingly.
   

--
Dmitry Motevich,
http://motevich.blogspot.com

[Thimmareddy Mandala]

Venkatesh,

 

as Dmitry noticed 16min is really a huge time where no real user would wait for such a long period and moreover it is not something wrong with your script rather is with your application. more precisely your server is not responding within expected timelines.try tuning your application code and review the server settings/configurations for better performance.

 

Thanks and Regards

 

Thimmareddy Mandala