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Mark Tomlinson | Performance Engineering Consultant | +1.775.773.8780 | ma...@careytomlinson.org | mtomlins.blogspot.com | @mtomlins
This is just a laundry list of items.
Diagram the flows. You very likely have a direct peer to peer situation on the streaming which turns into more of a network test. On the account side you likely have a central server for account registration and setup which is completely out of the picture when the streaming starts. So then your challenge is to represent the peer to peer streaming after the account setup and registration actions take place.
Become very competent with a protocol analyzer and the visual studio DLL-built virtual users. You will need a path to include protocols which LoadRunner does not normally include.
‘Pulley
From: lr-loa...@googlegroups.com [mailto:lr-loa...@googlegroups.com] On Behalf Of Gaurav Mishra
Sent: Monday, May 07, 2012 6:55 AM
To: lr-loa...@googlegroups.com
Subject: Re: video chat load testing
This is just a laundry list of items.
· Speech to text conversion for transcripts
· Embedding video and audio links in transcripts
· Escalation from chatbot to video chat
· Escalation from WSS to video chat
· Ability to switch from text chat to audio chat / video chat
o Customer or agent should be able to make the switch
· Proactive Video Chat
o Offer type to include Video Chat
· Video Chat with Multibrowse
· Access to Knowledge Base from the customer console during Video Chat
· Ability to store the audio and video content
· Assignment of Video Chats similar to the assignment of Text Chats
· Devices support for audio and video (customer and agent)
o Computer
o Mobile
I hope this information may help to guide me in right direction ???
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