Managing an LPO bussiness smoothly_Tips

[Camino_LPO]

Although every one who decides to outsource starts out with the
highest expectations they are sometimes disappointed with the outcome.
There may be several reasons for this but perhaps, the most common is
a breakdown in the relationship between the customer and the service
provider.

It is but natural for both parties to want to safeguard their
interests but how do they do this without putting the relationship in
peril?
Well there are certain precautions one can take to ensure a breakdown
in the relationship doesn’t happen.

The saying goes, “A work well begun is half done.” The same could be
said about the beginning of the customer - vendor relationship. First
of all one must make sure that the outsourcing partner is suitable for
what you really need.

Of course, the financial aspect of the relationship is an important
one and the outsourcer must be very sure about how much he intends
spending on the whole venture. The amount must also be accepted and
confirmed by the vendor before the deal is closed. Double checking the
contract and all relevant documents can be nothing but beneficial to
you.
Even after operations have begun it is of vital importance that you
communicate regularly with your provider and take note of any problems
your collaborator tries to bring to your notice. Take care to see that
all such issues are addressed at the earliest, and that any problems
are nipped in the bud.

It is a good idea to appoint some of your trusted employees to act as
go betweens. This will speed up communications, help settle issues at
the first level and leave more time and space for you to concentrate
on other pressing issues.

It is also extremely important to see that you receive feedback
regularly from your vendor and that you send him your feedback, too.
This will help the provider understand how well he is faring and what
still needs to be done to function well, to provide the required
results and to make any necessary corrections or adjustments before
things get out of hand.
It is also important to trust your provider and to let him know that
you do. Absolute honesty with some trust and a good dose of common
sense will go a long way in keeping your relationship with your
partner on the right track.