Office Repair Windows

[Germain Aguilera]

Therepair utility returns an "Online Repairs need the internet and it looks like you may not be connected", and does almost immediately upon being run.

The computers are connected to the internet and can otherwise access all websites, including the various MS websites.

It's not a a PMTUD issue (my usual go to when this sort of weirdness happens). If the device is tethered instead to a 4G connection or otherwise bypasses the Sophos XG, the issue goes away.

The device has the Office365 web exceptions setup as per -us/132291

Sophos is an XG330 running 17.5.1 MR-1 and there is nothing immediately obvious in the system logs.

Hi ersatcha

Thank you for contacting us.

Did you observe any denied logs for URLs related to Microsoft Office repair utility under web or application filter logs?

Please try to create below given scenario to narrow down few things.

1. Create source IP based firewall rule for LAN to WAN for specific system IP.

2. Position the rule on top

3. Please apply HTTPS scanning only and Web and Application filter as allow all and check whether the utility runs or not.

4. Please apply HTTPS scanning only and Web filter policy and verify the scenario

5. Please apply HTTPS scanning only and App filter policy and verify the scenario

This can be a variety of false positives from web filtering to country blocking depending on how you have it setup, there are a few more additional considerations here besides the Sophos KB -firewall/f/firewall-and-policies/109016/xg-firewall-policy-blocks-office365-download-and-install

I would go to log viewer, look at the firewall rules for that specific IP for anything denied and also look at the web filter logs for that specific IP for anything denied. Once you find what it is it gets easier to narrow down.

Ferkin Ell!! Another client just called. Same problem with 2016 as above now. Outlook wont start then it suggests trying in Safe mode and brings up the Outlook profile. Click ok and nothing happens. Im not trying the repair on that one one though. All a bit worrying.

Well that might have to be what happens but that brings me to another issue. I think these were installed in February and purchased on an electronic download (four copies). I had a right carry on downloading and setting them up with the electronic download system.

I guess thats what I will have to do though or at least try tomorrow when there is someone there. The computer is complaining it needs restarting but there is nobody there to log it back in. I wondered if I restarted if it would all come back but I am guessing part of the online repair actually uninstalls the office suite but as it broke half way through I am left with nothing.

Online repair uninstalls then reinstalls. If the repair fails you need to completely reinstall. If the Office entry still shows up in Control Panel, you may be able to do an Online Repair again and let it restart the process.

Thats great thanks. There is no reference to Office in control panel anymore in add or remove programs. So ill have to try and login to the electronic download and see if I Can re-install it but there are four. No idea which one this is.

Those links are helpful. Someone even did a batch file for the roll back. I found this in the 365 messages. It says its only Exchange but my client thats lost her complete Office was using VPOP Mail server (internal) and pop3.

Only had one other client unable to get into Outlook so I am wondering if an overnight update has fixed the issue. I expected a deluge of calls this morning but so far only two broken ones and one fixed.

Initially when I first installed it on a fresh windows 8.1 install, it worked just fine every reboot. Then nothing happened aside from one additional reboot months down the road. Now every reboot necessitates an online repair which takes an obnoxious amount of time on my slow work connection as it re-downloads the entire program.

Is there anything that can be done aside from 1) wiping office completely and installing again [doesn't help] and 2) wiping windows completely and installing again [please no]. Quick repairs don't work at all post-reboot.

My configuration is pretty much as basic as it gets. One admin user account. All drivers are up to date; Windows is up to date. No other weird problems. Operation is butter smooth except this terrible software package.

I used the MS provided complete removal FixIt yet the problem remains the same. This is a rampant issue from what I can tell - tons of other users are reporting the same thing. (By that I mean the FixIt not actually FixingIt)

Thinking it might be much less of a PITA to repair only the OneDrive business application, I went about setting up Thunderbird in place of outlook using an EWS URL for calendar and suffice it to say, it takes equally as long to set up/repair a single tiny app as compared to the whole suite. I guess it's all bundled together regardless, except it did in fact only install the OneDriveB after about 30+ minutes. This is just the worst implementation I've ever seen.

Since repair failed to fix the issue, I would suggest you to run the fix it mentioned in the link below to remove the traces of Office completely from the computer and then reinstall the Office program, check if it helps:

When installing Office on your personal PCs, you might see this error if a previous installation of Office failed. Here are some things you can try to fix the problem. I will discuss Error Code 0-2031 (17006) in this post.

In case of an update or upgrade of Office application issues, you will need to make sure that none of the following executables are running during update time, then the update will fail with the error code 17006.

There are two repair options available for Office 365 or 2021. The quick Repair and Online Repair. I will try the quick repair option for Microsoft Office 365 apps as the first step. If that is not helping you, then you should try the second option mentioned below.

You will need to click on Repair button again to confirm and start the quick repair. Now, you will get a notification to close the office suite application before starting the repair. Click on Continue button to close the office apps and start the Quick repair.

Online repair option is much more advanced than quick repair and this fixes all issues with Office applications. But this option takes a little longer and requires an internet connection throughout the process.

Similar to quick repair, Office 365 Online Repair also needs a confirmation to start the process and then it will ask permission to close office apps. Click on Repair button and Click on Continue button to close the applications that are open.

The Microsoft Office Application installation/repair/reset is completed now. And you have a freshly reinstalled or repaired Office suite of applications. Most of the common Office apps related issues might be resolved by now.

No Ablebits tabs in the Excel ribbon

Ablebits tabs are present but not clickable

Excel crashes when you use Ultimate Suite

Microsoft Office related problems while installing the add-in

See alsoUltimate Suite troubleshooting

Table of contents

Updated to windows 11, then went back to 10 due to limitations I was not happy with. Now Ablebits will not run in excel. The instructions above are for what appears to be an older version of office. I follow the instructions and Microsoft 365 (Office) is my only option with a different icon. Under the advanced options - I see Repair, but no online repair. What do I need to do? Can I just reinstall ablebits?

thanks.

As for your issue, we have just released a new version of Ultimate Suite. Please uninstall your current version, then download and install the latest Ultimate Suite 2024. I have sent you the upgraded license key by email. If the issue persists, please email us back at sup...@ablebits.com.

The download has been tested by an editor here on a PC and a list of features has been compiled; see below. We've also created some screenshots of Advanced Office Repair to illustrate the user interface and show the overall usage and features of this office repair program.

DataNumen Office Repair (formerly Advanced Office Repair) is the best Microsoft Office data recovery suite in the world. It includes recovery tools for corrupt or damaged MS Access databases, MS Excel worksheets, MS Word documents, MS Outlook data files, and MS Outlook Express dbx and mbx files. DataNumen Office Repair includes recovery tools for corrupt or damaged MS Access databases, MS Excel worksheets, MS Word documents, MS Outlook data files, and MS Outlook Express DBX and MBX files.

In all scenarios either a repair or (re-)install of the dependency is required. Methods vary from one version to another slightly, but here is a link to the latest Microsoft Office support article on how this is done: -us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

For older versions, you may find a 3rd party web page more helpful with screenshots from specific versions, through a simple web search for "Repairing Excel 2016, 2013, 2010 or 2007". If your version gives you the option for "Quick Repair" or "Online Repair" Choose Online Repair. It will take longer, but it saves you the trouble of having to do it later after the Quick Repair didn't work.

Strictly in generating a BOM in Reports Bill of Materials, under Export Options section, you may get away without Microsoft Excel installed by specifying Generic XLS as the file format instead. Be sure that path to existing templates is properly configured.

Additionally, if involving database library *.dblib, 64-bit Microsoft Access Database Engine (2016) needs to be installed as a part of Microsoft Office or independently (if Office not installed), which may require a repair or re-install. In particular, if you have 32-bit version of Office and/or inherited Preferences from Altium Designer 17 or older of 32-bit or have gone through some problematic Window Update, the scenarios above apply similarly that you would need to install/repair the 64-bit MS Access engine, which Altium 18 and newer expect.

Please follow the procedure as outlined in our documentation:

-designer/using-database-libraries-with-32-64-bit-altium-design-software-same-computer

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