No intercom (gen1) video on internal network

[Pabz]

Hi,

I'm having problems with my Loxone intercom Gen 1 where I cannot get video on my app when I'm on my wifi network. When disconnecting from Wifi and using 4G it works fine. So the external access and port-forward work fine, but when I'm trying to reach the same IP over an internal network, it doesnt work.

Any ideas? I'm using an Ubiquiti UDM-Pro as router and I have my Loxone on a different VLAN, but there are no firewall rules in place. Also, when I switch to the wifi of the loxone VLAN I still do not get any video.

Thanks!

[Simon Still]

I can give little real advice on this but I've had various issues with my intercom over the years and there was some issue that needed a weird firmware update (that required Loxone support rather than a DIY). 

(current issue is that it periodically drops the SIP audio connection and needs a reboot to reconnect.  It didn't previously do that, and nothing has changed in my network or settings.) 

[Herman Nåheim]

Try to update the intercom both on the video and audio sides. I have also had several problems but seems better now after the last update from loxone. 

https://www.loxone.com/enen/kb/intercom-intercom-xl/ description for how to update here.

[Rob_in]

On Wednesday, 2 February 2022 at 07:59:25 UTC+1 herman...@gmail.com wrote:

Try to update the intercom both on the video and audio sides. I have also had several problems but seems better now after the last update from loxone. 

FYI, with Loxone Config 12.2.12.1 I am seeing some 'odd' stuff with network connection. I think they did something bad with the TCP stack. Eg. I see slow HTTP comms (see https://groups.google.com/g/loxone-english/c/HlAcnQZkyU4) & stuff like this in the debug log:

> 00001006 10.1.1.20 08:27:59.015 08:30:10.136 ARP Incoming TCP packet from 10.1.1.1 has different MAC 70:4F:57:10:06:10 - 70:4F:57:10:06:10

 Erm... that MAC doesn't look any different to me!

[Pabz]

I have it running a the same VLAN now as my secure network, even though I didnt want that. Was the only way to make it work. For some reason the Loxone app doesn't accept traffic from a different VLAN, even though there were no firewall rules in place yet (so no restrictions from one VLAN to the other).

[Herman Nåheim]

Hi Rob. I'm not talking about updating the loxone config version but the SW/FW for the video and audio module on the intercom. Thanks for information about the Loxone config anyways.