Hi all
I installed Loxone in our newbuild just over a year ago.
We had some trouble a few months ago after turning things on again after our electrician had the power off for several hours. One of the dimmers exhibited extreme random dimming on its channels every few seconds. The randomness was per-channel rather than all channels in synch.
We were distracted by other things at the time, so put off doing anything about it. A few weeks later, we needed to turn the power off for a while to do something else, and turning it back on seemed to fix the problem.
We had a power failure over the weekend which seems to have kicked off something similar. This time, all channels on the dimmer have really serious random dimming fluctuations. Having looked at it more closely this morning, it seems that the dimmer isn't under the control of the DMX extension. The switches to those lights don't work, and nor is it possible to control them from the web interface or app. They seem to have reverted to manual control at the dimmer unit itself.
Does anyone have a manual for these units? I can't find one and the documentation they came with was scanty to say the least. Failing that, does anyone have any idea about the best way of getting the dimmer to lock onto the Loxone DMX bus? Maybe a turn-on sequence for the dimmers and Loxone? I've tried both ways but nothing yet.
One other thing, which I don't think is related but should mention anyway: I noticed when looking at this that the starting address of the affected dimmer (basically, the address of channel 1 of the 3 channels) was wrong. Instead of being channel 16, it was 15, meaning that it overlapped with the third channel of the previous dimmer. I don't know whether one of my kids or my wife accidentally changed the channel when trying to manually turn the lights on/off, but could that have caused an issue? I don't know much about DMX, but if it's just a bus protocol, I assume the worst this would have caused is for the output channels to be mapped wrongly.
Many thanks for any help.
Kind regards
Jeff