Loxone Intercom audio help

[bthere79]

Hi all,

I was hoping someone could give me some tips on how to get the audio connection to work on my intercom (old model - with 1st gen miniserver).

Video works fine both local and remote. Audio works local but not remote. 

I get an 'Audio Connection failed - the extension is not available (sip:xxx) (408)' message.

I can log in with the same credentials in the antisip website so I don't think that's the issue.

I recently changed my router and I had to setup port forwarding again (for remote access to the miniserver and the video feed) but I couldn't find any info on the audio module, do I need a specific port setup to make it work? (stupidly i didn't think of taking a screenshot before installing the new router).

Or you think it might be a different issue? Any help would be much appreciated, thanks so much!

[breizhnos]

hi,

Error 408 can significate unable to join host.

maybe you have the SIP Conntrack activated on your new router, disable-it and then reboot your intercom.

[bthere79]

thanks a lot for responding, i'm not 100% sure how to do that, I wonder if it's the same as this:

http://www.surevoip.co.uk/support/wiki/troubleshooting:sip_alg:virgin_media_super_hub

which probably means it can't be fixed

[Simon Still]

The Sky/Now router wouldn't work for my intercom audio - I ended up buying a TP Link