old terms (removed from site):
"In the case of returns without an RMA number, a processing fee of €15 will be charged. This also applies to goods returned after 14 days of receipt and goods that have exceeded the warranty period (2 years from date of purchase)."
new terms:
"For up to 14 days from receipt of goods, you can cancel your purchase without giving any reasons whatsoever. Please note that the goods must be returned unopened, unused and in the original packaging with the full postage paid. Items that have been installed cannot be returned"
and on that note, I have 20x LED spots (WW) and 8x motion sensor AIR, all brand new and unused in the box, going for cheap. product is located in the UK. email me at thebays/gmail . thanks