How to Report Issues / Problems (after the dissolution of the 311 system)
lunanola
City Council District C Councilman Carter's Office:
Dear Neighborhood Presidents, Business Leaders and Community
Activists:
With the dissolution of the 311 system, we want to make sure that all
of you are aware of the current procedure in place for reporting
issues / problems. Please continue to call 504-658-2299 (this was the
landline for the 311 system) and follow the prompts:
1. Press #1 for Public Works (Streetlights, potholes, clogged
drains, missing street signs and traffic signal outages) *********SEE
BELOW RE STREETLIGHTS*********
Press #2 for Housing / Code Enforcement (status of a hearing, report a
blighted structure)
Press #3 for Environmental Health (vacant lot with high grass)
Press #4 for Department of Revenue (property tax, sales tax,
occupational license, sanitation fee removal)
Press #5 for Parks & Parkways (City tree trim request or downed trees)
Press #6 for Emergency Preparedness (house elevation, hazardous
mitigation, city assisted evacuation plan, Dept of Homeland Security)
Press #0 for all other Department / Agencies
******Particularly with streetlight outages, we have been informed by
Public Works that the most efficient reporting mechanism is to call
504-658-2299, and follow the prompts for streetlights. You will be
directly connected with “Robinson Industries”, the City contracted
streetlight repair vendor. Once you have reported the streetlight to
“Robinson”, please call or e-mail us so that we may follow up with DPW
(Department of Public Works) as well.*******
As always, we are here to assist with any and all problems you may
have, however, we recommend reporting the issue to the appropriate
department first, and following up with us after that first step.
Best Regards,
Mary
Mary Cunningham
Director, Constituent Services
Office of James Carter
Councilmember, District C
Telephone: 504.658.1030
Direct: 504.658.1031
Fax: 504.658.1037
E-mail: mbcunn...@cityofno.com
Communications to and from this e-mail address are subject to
provisions of the State of Louisiana Public Records Act.
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