Fwd: FW: [Me_staff] Job Opening: Computing Support Specialist
Jamie Leben
From: David Prawel <david....@colostate.edu>
Date: Fri, Oct 3, 2014 at 9:53 AM
Subject: FW: [Me_staff] Job Opening: Computing Support Specialist
To: Jamie Leben <jle...@i-t-w.com>
In case you know anyone interested…
From: Me_staff [mailto:me_staff...@engr.colostate.edu] On Behalf Of Dan Herrick
Sent: Friday, October 3, 2014 9:11 AM
To: ace...@engr.colostate.edu; ace_...@engr.colostate.edu
Subject: [Me_staff] Job Opening: Computing Support Specialist
Everyone -- please see the job posting below for a desktop support position with ENS. I'm happy to answer any questions about the position.
This job is also posted at: https://jobs.colostate.edu/postings/6436
Dan Herrick
Client Services Manager, Engineering Network Services
Colorado State University
970.491.3131 | dan.h...@colostate.edu
1301 Campus Delivery, Glover 105, Fort Collins, CO 80523-1301
Job Opening: Computing Support Specialist
The College of Engineering at Colorado State University is looking for an enthusiastic professional to join Engineering Network Services (ENS) in providing high-quality technology-based pedagogical and research solutions for engineering faculty and staff. The opening is for a full-time Administrative Professional position.
Job Title: Computing Support Specialist (Research Associate I)
Duties and Responsibilities
The Computing Support Specialist will:
- Function as first- and second-tier hardware and software support of personal computers, workstations, and server sessions; mobile computing devices including notebook computers, tablet computers, and smart phones; and computer peripherals such as printers;
- Provide expert assistance in the installation and configuration of third-party software;
- Assist individual clients and the organization in evaluating and selecting the appropriate computer hardware and software resources to meet their specific computing needs;
- Work independently, with little direct oversight, to solve problems;
- Oversee and train student hourly workers;
- Focus specifically on support of research computing for faculty, staff and graduate students;
- Carry and be available by a personal or work-provided cell phone during business hours;
- Serve as on-call secondary assistance on occasional holidays;
- Wear business casual attire for work;
- Work on special projects as needed.
The position may also require bending, climbing, and lifting up to 25 pounds.
Position Requirements
As a professional, the Computing Support Specialist must:
- Have a Bachelor’s degree, with preference given to a discipline related to the profession;
- Demonstrate strong written and oral communication skills, including English fluency;
- Demonstrate adaptability, excellent interpersonal skills, a commitment to customer service, the ability to work well with others, and advanced organizational skills;
- Demonstrate enthusiasm for working directly with customers and providing functional, high quality technical support;
- Use his or her own reliable transportation to move computing equipment, and to make local trips for support calls where mileage is not reimbursed;
- Staff a remote (local) service desk location in person, up to 50% of working hours, and function as primary technical support coordinator of this location;
As a technology expert, the Computing Support Specialist is expected to:
- Perform all of the duties and responsibilities listed above;
- Have support knowledge and experience with Microsoft Windows and Mac OS;
- Have working knowledge and experience with either or both iOS- and Android-based devices;
- Have experience using and supporting office productivity software, open-source software, security and anti-malware software, and networked devices;
- Be able to provide computing support to users in a complex networked computing environment;
- Be able to provide remote support through a variety of methods, from verbal to remote control;
- Demonstrate experience in computer hardware support, repair, and resolution;
- Be fluent with modern communications and collaboration technologies ranging from e-mail to cloud-based synchronization software (e.g., Dropbox, Google Drive, Office 365).
We prefer a candidate who:
- Has support knowledge and experience with Linux;
- Has experience supporting users in a thin client environment;
- Has experience supporting users in an academic environment;
- Can provide hardware and software support for custom-designed systems such as compute clusters, embedded systems, and data acquisition devices;
- Has proficiency with one or more industry-standard engineering-related software packages.
Application Deadline and Instructions
The full consideration deadline to apply is October 19th, 2014 at 11:59 pm MST; however applications will be accepted until the position is filled. To apply, please submit the following as a single PDF document to Ms. Sara Manning at coerecru...@engr.colostate.edu: a cover letter specifically addressing the minimum and preferred qualifications, resume, and the names and contact information for three professional references. References will not be contacted without prior notification of candidates. If you have questions about the position or the application process, please contact M. Sara Manning at coerecru...@engr.colostate.edu.
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Colorado State University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.
Colorado State University does not discriminate on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.