Fwd: Re: [LB Residents Forum] Re: Concern about the new grocery store

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Aug 19, 2014, 12:33:52 AM8/19/14
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-------- Original message --------
From: Sameer Saxena <sams...@gmail.com>
Date: 19/08/2014 9:27 AM (GMT+05:30)
To: lbr_...@googlegroups.com
Subject: Re: [LB Residents Forum] Re: Concern about the new grocery store


Dear .....

This mail war is expected out of this issue.
This issue is really blown out of proportion now and we are getting into a mode of allegations & explanations...

Sorry to state Ashish, although you are using a polished way of presenting your views But actual/  hidden ego is clearly reflecting in your recent mail , I believe clarification is not the least needed for Narendra mail, Mr.Narendra is impartial and clear in his views without getting judgmental on the entire issue.
Mind it my friend every thing cannot be resolved with folded hand and patience, power of aggression also need to be practiced some time ( as and when needed), Same formula for resolving problems is not appllicable in all spheres of life..
Moreover, Why politicizing every issue by saying ' LETS FORM A BODY WHO WILL REVIEW ........'  Plz plz plz we should get rid of this grieve of P........ Please remembers Heavens are not going to fall on any of us whether these shops exist OR not.

Over & Above I share my experience , I was beneficiary twice because of the presence of Mr.Bharat Bhushan as his Employees has charged more for some grocery items But when Mr.Bharat has rechecked the bill & he returned back the extra money ( reason he shared is that now prices has slashed down, but its not mentioned on the actual stock), But again this cannot be a sole reason to give him a clean chit because if majority is phacing problems then there must be some genuinity  & as a businessman its his priority to look into the same.

Rest all on the collective efforts of all residents and I will also go along with the decisions of the masses , Not with One OR Two so called God Fathers.

Mr.Ashish, Pl Excuse me If i hurt you at any point.

Jai Hind & Regards
Sameer Saxena





On Tue, Aug 19, 2014 at 8:49 AM, Ashish Hari <ashis...@gmail.com> wrote:
Dear Narendra,

I really respect you, agree with your reasons and understand you wrote in an state of anger and hurt from earlier emails.
My view is exchange of heated arguments or you-hurt-I-hurt-harder approach can not solve this problem.

My recommendation in my earlier email was - 
-  Lets try to fix problem by talking to vendor first and then consider boycott as next resort if dialogue fails.
-  I will avoid using any bad language against any fellow resident or any other individual, even if he is repeatedly rude.
   Sometimes fits of anger can make us lose control, but we need to control what we say or write for a healthy neighborhood. 

Main Agenda - We have a concern that needs to be sorted - I want all shops in market to sell quality goods at reasonable price at regular times in a polite manner, willing to accept feedback. 

If people are willing to co-operate, I can volunteer to be part of the team of 3-4 people who will collect this data and share the feedback with shop keeper(s), and if they do not value our concern or respond politely, I will be willing to co-operate with all in boycott. 

Reason - We already got old grocery store owner fired from our society - Did we gain anything more than an ego boost by making that vendor get punished, Actually we lost, as healthy competition would have let market dynamics control things.  

Regards,
Ashish





On Mon, Aug 18, 2014 at 9:53 PM, Narendra Singh <narendra...@gmail.com> wrote:
Dear Ashish,

Since you have quoted my mail , I would like to give you my side of reasons.

First, you too agree with my approach - boycotting and asking the vendor to mend his ways.

Second and the extension of above is that if a person is repeatedly (please read this word again) misbehaving with different people at different times and for a long time, I prefer using harsh words with such person than pulling up a chair and then try to start a conversation with folded hands.

Reasons I think that the concerned person should not be pleaded for a good behaviour;

(1) He is not a kid. A fully grown up individual who knows what he is doing (Until unless there is some psychiatric issue). Plz recall all his marketing tactics...
(2) Various similar feedbacks from fellow residents.
(3) In my personal experience too, his attitude is not good. Mail from Yagya prompted me to share my views.
(4) I do not want the shopkeeper to give respect like a hospitality staff. Concern is the attitude of disrespect.
(5) I prefer fighting for respect than settling for a bottle of Coke.
(6) Please do not ignore bad experiences of your fellow residents. Everybody has his or her capacity to absorb bad experiences depending on the seriousness of the issue (here individual preferences decide the seriousness) .

Please understand that I'm at least as angry as the shopkeeper, so please keep same attitude towards me as you are keeping for him....



On Mon, Aug 18, 2014 at 5:13 PM, Ashish Hari <ashis...@gmail.com> wrote:
Friends,

I agree with comments here on this thread but we may just want to understand what we really want and how to get that. Is changing vendor every time or boycotting really a solution? 

All the 3 shops currently operational and few more opening soon are all owned by the owners, so we really cannot dictate any action on them, like we could do on the other grocery store that was allowed to operate by FM without any rent or electricity charges for resident benefits. These are owners and free to fix their price at any legal level below  MRP. If  any of their product is fake they are punishable, but we cannot ask any authority to intervene if they price above another neighborhood store.

All these shops were sold at an exorbitant rates (25000 psf), and hence every owner will really struggle to break even in initial few months or years till they start getting benefits of high volumes. Usually this thought is scary enough for a shop-keeper to make him appear anxious, unfriendly or to sell stuff to us at market rates. I agree these may not work and finally shop owner will have to work towards maximizing volume to sustain here. 


The major problems I see and my understanding of these in complete mail chain are : 
  1.  Selling at close to MRP instead  of big discounts  -   Lets give him time.  He is the same  nice guy, I remember for  delivering free 2L pepsi to most households even before opening his shop as a promotion for his shop opening soon (There was a stall at entry gate - BB Direct). Agreed that it was a marketing strategy, but it also reflects he is open to give discounts provided he gets some time to settle down and some  volumes
     MRP pricing is something we all hate, but is tough to manage here - The chemist sells even the highly discounted items like diapers at MRP, the toy shop is 2x more expensive than my regular shop for swimwear, etc, so such things will take some time, volume, market dynamics and most importantly understanding to finally settle down.

   Another example of MRP pricing - the vegetable vendor started selling goods at slightly higher prices right now,  his explanations is - Now society charges him for electricity bill.

  2. Rude Behavior - Not acceptable to all.  This needs to be communicated positively to him that he needs to improve on this trait. Irrespective of past, every shop owner is in the public-service industry, so he will need to be polite to all, even to those who are demanding or questioning him.
For this we need to communicate politely and point out his flaws with real examples and hopefully we will see positive changes. I will give this my first attempt next time I visit that shop. 
      
Behavior is usually reciprocative, and we residents can maybe share common feedback to him face to face politely.  He also wants to grow here and will understand our concerns and hopefully respond. 
Lets give it a try before boycotting and further annoying him.

I am not quoting this to hurt someone, but in this mail chain I read this line and was shocked that we are trying to correct someone's attitude by this approach . Quoting this statement -   
" (2) If he does not talk well, can be given a piece of advice in harsh tone. No harm in shooing away a dog (Sometimes we have to throw a stone also at it for our safety)."

(Please ignore who wrote this line, or in what context, but realize that we all feel hurt and sometimes badly hurt and in such hurt wrong statements come out even in emails, but realize if we can get hurt, so can the other person - I am sure if the shop owner would have read this line above, he will never respond politely to this)

 
  3.  Privacy of data -  All of us have right to privacy of information.  

Reason he collects data as was told to me once by his team is for E-valet system, where he just creates a register for us in the e-valet, and we can walk through the store, pick items, scan using bar-code and get bill automatically deducted from e-valet.  This may seem too intrusive to our privacy right now, but may help eventually, or will definitely help people who have little time to pick things as they shop, but will get a proper bill at end of it, and can check it later.  This system may or maynot help long queues in future, but seems to be a step in right direction - It ensures consistent pricing (unlike old grocery store) , ensures proper bill for every transaction and convenience of not carrying money and worrying about change regularly. (At the expense of paying in advance)
I was once asked for this data, and given explanation about e-valet and I refused to share my contact details. Still I buy all that I need and I do not see any hostile behavior from owner.  We need to be assertive of whether we are okay with sharing data for convenience or not, and each of us can take our own call.
The situation become ugly if A) Shopkeeper is rude or ignores you for not sharing info or B) If we get too intrusive by questioning his other motives, Data is valuable and it sells, but we should be more worried about whether I want to share my data for convenience or not. (I prefer not sharing). 

  4. Home delivery of milk - It does happen, and at a cost.  Unfortunately even the last vendor who had complimentary shop was doing the same, so we really cannot blame an owner for doing this. Labor is now expensive as we all realize after hiring our maids, etc in LB :)

One good thing I did notice about this shop recently is that he is procuring all stuff directly from company ( I met a coke supplier who mentioned this is the only shop in neighborhood who does company procurement).  This will eventually get cost benefits, but immediate benefit I see is that there will be no fakes. ( Splly, the milk and cold drink industry is very infamous for this and there are far too many fake dealers specially in this Noida region. Procuring directly from company means all advance payments and big minimum commitments which a small shop keeper cannot do, and if any shop owner does it, it will eventually benefit both parties.  
 

Instead of boycotting, my recommendation would be to collect all our problems with respect to all shops/owners in the market, discuss in residents meetings and communicate through proper channel amicably.If we are concerned about pricing of specific items, that feedback can also be collected and alteast shared. 
If we still see wrong behavior, boycott is definitely an option :)
 

Regards,
Ashish



On Mon, Aug 18, 2014 at 2:36 PM, Yagya DUTT <yagya...@gmail.com> wrote:

Yeah shobit , you are right.

But let's write to FM abt it anyways.

Cheers
Yagya

On Aug 18, 2014 2:32 PM, "Shobhit Mittal" <shobhit...@gmail.com> wrote:
I wonder if FM can help in this regard. They are not a licensing authority who can warn the shopkeeper or cancel his license. He can be warned or at max can be boycotted.

Regards,
Shobhit Mittal


On Mon, Aug 18, 2014 at 1:26 PM, VIVEK SRIVASTAVA <vivek...@gmail.com> wrote:

Please do write to fm and also mention that shops need to follow a standard timing. Many times i find that grocery shop close by 9 pm.

Shops at any societies make mistake in assuming that they have a captive customer. To succeed shops at lb must be better than the ones at sector 48 / 50 / 110.

Regards,
Vivek Srivastava

On Aug 18, 2014 1:06 PM, "Yagya DUTT" <yagya...@gmail.com> wrote:

Hello guys
I agree that we need to give some kind of collective warning to the Shop.
We can discuss this at next  meeting With 3c .

In the mean time I will mail to  FM keeping you all in copy.

Cheers
Yagya
903/T1

On Aug 18, 2014 11:42 AM, "sanjeevkumar761" <sanjeev...@gmail.com> wrote:
Hello mates,

We should tell him to stop his high-handedness and nonsensical behavior immediately. We need to give him a collective warning to mend his ways at the earliest and complain to 3C FM in parallel.

Regards, 
Sanjeev 

On Sunday, August 17, 2014 3:34:17 PM UTC+5:30, yagya.dutt wrote:

Hello mates
For quiet some time the grocery store operator had been asking all the customer about their:
Name
Flat details
Mobile Number

I do not understand the rationale behind that.
Today  i asked him why he takes this detail and his shop is only shop who takes these information before giving items.
On this he got bit frustrated and got up from his seat and told "this is my shop and I will ask these information and if you do not like you are free to take items from other shops."

I think this is not a correct way ,  and no shopkeeper can force any consumer to furnish these details before buying items.

I wanted to ask you fellas about your opinion . in my view  this cannot be a default way. You only ask these info if  you want to get some membership card of some shop.

What's your view ....

Cheers
Yagya
903/T1

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Thanks & Regards

Narendra Singh,

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