Exit Row Tubi
Bartley Trowbridge
It isn't. I checked and the TV is set to stop streaming every 4 hours, not every 30 minutes to one hour. This also wouldn't explain while it bappens so sporadically (for example, it may stream for 1 hour then go back to the home screen, then for 30 minutes then exit, then for 2 hours and exit again).
Keep in mind that some apps to have their own "timeout" that is separate from the Roku device Bandwidth Saver setting. However, as these, at least the ones I've encountered, don't exit the app but simply stop streaming, I'm thinking this is not what's going on. But you'll see why I bring this up shortly.
Pick an app you intend to watch (or can put up with watching) for up to four hours. A live streaming app, such as Pluto TV or one of the Live TV selections on Roku Channel would be good for this, but any live streaming service would suffice. And draw the curtains. I'll cover why shortly.
Start the stream, then take the batteries out of the remote. If it's the remote, the stream will continue until the Bandwidth Saver (or internal app timeout) stops the stream, and it will remain in the app for an additional hour to two hours afterwards. If it's the Roku TV device, then the issue will occur as it has been.
By the way, about the curtains? Remember I said it's either the Roku TV or the remote? Actually, there's one other thing it could be. Though rare, if you search the forums, you will see occasions where this appears to be the case. Some environmental factors can cause stray infrared signals that can impact IR devices. Drawing the curtains would reduce the likelihood if a stray IR signal is coming from outside.
I streamed two different live streaming apps, (once with the remote's batteries removed and once with remote and batteries) and they played as normal. Other apps are still abruptly ending and going to the home screen. (I.E, Disney + will play for about 30 minutes then exit, then later for 15 minutes then exit.) I removed and reinstalled the problem apps and it still continues
This is a little confusing. Are you saying that in all cases when the batteries are out of the remote, the issue goes away? Because that's what that first sentence seems to say. But your last sentence contradicts that. So, help me understand. What happens when the batteries are out of the remote? Does the issue ever appear when the batteries are out of the remote?
@DBDukes No, I streamed two different live tv apps (Roku Live TV and Pluto), first one with batteries removed and second one with batteries in. Both worked fine, so it doesn't seem to be the remote. However, when I stream an app that isn't live, i.e. Disney+ or Netflix, the problem persists, even after removing and re-adding the app.
Does it cost anything to use Tubi on X1?
Aside from Xfinity TV and Xfinity Internet charges, there are no additional charges for getting Tubi via X1. Tubi is supported by video ads that run before and during each title.
Will streaming Tubi on X1 TV Boxes count towards my monthly Internet data usage?
Yes. Tubi is delivered over your Xfinity Internet service to your X1 Box; therefore, Tubi will be subject to the same rules, terms and conditions that affect Xfinity Internet service, including any data usage plans that may apply.
How do I turn on CC in the Tubi app?
While watching a video in the Tubi app, select the down arrow on your TV remote and switch the CC button to the On position.
Why are there ads playing when I watch Tubi? Why do the same ads play more than once?
Tubi uses an ad platform service that chooses ads to show to customers in real-time. Sometimes, this causes the same ad to run multiple times over a short period.
Why do I see some content available on Tubi's app/website but can't find the same piece of content within the Tubi app on X1?
Tubi sometimes tests new content on a limited-device basis before offering it everywhere; therefore, you may see some Tubi content on its mobile app before it's available on the X1 app.
Why am I getting errors within the Tubi app?
If you get errors that are preventing you from using the app, try exiting and reopening it. If you still have trouble, try restarting your X1 TV Box. If the problem isn't fixed, please contact us.
Why is the Tubi app frozen?
Try exiting and reopening it. If the app is still frozen, try restarting your X1 TV Box. If restarting didn't fix the problem, contact us, or visit the Tubi Help Center.
Why are Tubi videos buffering?
Being an Internet application, Tubi on X1 works just like Tubi on your tablet or mobile phone, which buffers videos any time there's a slow Internet connection.
How do I get back to the X1 menus and user interface once I'm in the Tubi app on X1?
Press the Exit button on your remote to exit the Tubi app. You can also press the Guide or Xfinity buttons.
Farhad Massoudi is Founder & CEO at Tubi, a Cota Capital-backed company bought by Fox Corporation in 2020. Tubi was one of the first ad-supported video on-demand (AVOD) services when it launched and is the largest free on demand and streaming service in the United States.
In this exclusive interview with Bobby Yazdani, Cota Capital Co-Founder & Partner, Farhad recounts the challenges of running a startup with one foot in Hollywood and the other in Silicon Valley, and how his relationship with Cota helped see Tubi through from the initial investment to exit.
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