Laptop Sim Driver
Eri Pfaff
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Upon imaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/27/2017 driver it works fine... but then the laptop automatically updates itself to the latest version that brakes again. I have blocked the update in WSUS.
Is anybody aware of a fix for the latest driver? Does the PC somehow think its a Surface Laptop 1st gen and somehow downloading the incorrect driver possibly? I also downloaded the latest firmware/driver package from MS and tried that version and it also doesn't work. Seems to be the same exact version that gets downloaded from Windows Update.
@WC_KStil did you ever get the specific version of the driver that works? I keep running into this issue every update cycle. I have a surface laptop 2 and the "Surface Hid Mini Driver" flakes out every update. I've tried the all of the drivers from Download Surface Laptop 2 Drivers and Firmware from Official Microsoft Download Center :
I've tried uninstalling the driver and re-installing but that never seems to work, even disabling the driver and re-enabling doesn't work. I'm not sure what happens in UEFI entry, but that seems to make it work again for me. Beware - your mileage may vary!!! This seems to be a very common issue but different tasks seem to work for different people. I sure hope Microsoft can fix this as it is a pain as it usually happens when I really need to get some work done!
Sign in and select Surface Laptop 2 and input your Surface's serial number. Click on Download and Save it to your desktop. Do not download the Recovery Image directly on the USB drive but on the Downloads folder on the computer.
@GBowlsby - this worked perfectly. Frustratingly, I'd foolishly listened to other ideas with consequences that'll now cost me even more time (somehow our AI/ML needs to intercept bad or half-arse solutions with ones that actually work :)) Regardless to my live 'en learn: Thanks!
Starting back in April, we started seeing odd behavior. Our screens would flicker, programs and services would shutdown, the system would go into hibernation or restart, and eventually completely fail and start blue screening.
Back then, this would only occur if connected to our network from within the HQ office location, ethernet or WiFi. This went on for a couple months, then stopped entirely in late May/early June. At the beginning of this month, it began again. Now it hits us at our remote locations as well. And it began affecting other people, including our director, who has an E5480 laptop.
Take one that you can wipe, and do a clean install. When you are done, see if it gets the graphics driver. Look in device manager and see if anything gets no driver at all (usually none.) You can even compare version numbers with what you are getting from Dell.
I did the uninstall video drivers, reboot. Then disabled auto driver updates and restarted. Finally installed the older Intel chipsets and a final reboot. Have not seen any screen flashes or software crashes since.
I have an HP EliteBook x360 1030 G2 that has been constantly freezing up to the point where the cursor no longer moves and I have to do a hard shut down by holding the power button in. I've isolated the issue to the graphics driver for the Intel HD Graphics 620 integrated gpu it has in it.
The laptop works fine when I uninstall the driver and just use the Microsoft Basic Display Adapter and doesn't freeze up at all. Shortly after I install the graphics driver from HP (I've tried several from various years to see if it was a recent bug to no avail) or directly from Intel it starts freezing the moment it does anything that uses the gpu beyond idling. After this happens I have to do a hard shut down and uninstall the driver through Device Manager as quickly as possible in order to get a functioning machine back.
Any help would be appreciated as I don't really want to have to get rid of this machine as it's still great for a daily driver and I wouldn't feel comfortable selling it knowing there is this problem.
So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility ( -System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
I install the graphics driver from HP (I've tried several from various years to see if it was a recent bug to no avail) or directly from Intel it starts freezing
I thought that initially as well. However I've exhausted basically every option that it might be. It does the same thing on fresh installs of Windows only after I install the Intel graphics driver. If I just leave it as the MS basic display adapter it doesn't freeze at all. The only thing I can think of with it persisting through numerous driver versions is that it's an old bug. If it was never fixed then it would persist through updated versions and no amount of switching drivers would fix it. I've also installed the latest drivers directly from Intel as well and still no dice.
I also know it's not an issue with it being on Windows 11, despite the CPU not being supported, as it has done the same thing on Windows 10 and Ubuntu, again it only does this after the graphics driver is installed. So being on Windows 11 is irrelevant.
I've googled around and it looks like it's a common issue that the Intel Graphics Driver causes freezing on the HP EliteBook x360 1030 G2 and has been resolved by switching versions of the driver, unfortunately they never specify which version they switch to. This is why I decided to make an account here and see what assistance I can get.
Having said that, this actually looks more like a hardware or operating system (OS) issue than a driver issue. Please keep in mind that an "old bug" like this one won't persist for so long time and through many driver versions unless it is an issue tied to a very specific system model/SKU that would require a special fixed from the Original Equipment Manufacturer (OEM), which actually seems to be the case based on the links you shared.
It is worth mentioning that there is no one official Linux Graphics driver version. Most Linux-based* distributions already include Intel Graphics Drivers. These drivers are provided and maintained by the Linux* distribution vendors and not by Intel.
Because the issue also happens on Linux (which should be using the Linux graphics drivers) and on Windows 10/11, this is pointing out that this doesn't seem to be a driver issue and could be a hardware issue. Please keep in mind that the Microsoft Basic Display Adapter driver won't enable all the features supported by the GPU, thus, sometimes it may give the wrong "idea/feeling" that is working fine on this basic driver, and one might think "it shouldn't be a hardware issue", when the basic driver might be actually hiding the real problem because it is not enabling all the features.
In this scenario, the best thing to do is to contact HP* Support and report the issue directly to them so they may assist you with further support. For instance, they may provide you with a specific fix/driver/firmware/BIOS that may help with the problem, or they may help to confirm if the system is supported under Windows 11 and if they have a customized graphics driver for your system validated for Windows 11, and/or they may assist you with additional debugging or a physical inspection of the system in case it is required.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
Secondly, the Hybrid Mode, which can be toggled from both the OMEN Gaming Hub and HP BIOS, has never worked correctly for me. Theoretically, this mode is best for both battery consumption and battery life since it uses Integrated GPU to save power when doing light tasks while switching to Discrete GPU if needed when gaming or using graphics-intensive apps.
I have had constant crashes using Hybrid Mode and even got a blue screen with the error named "VIDEO_TDR_EROR" under the name "igdkmd64.sys". The Discrete GPU constantly woke up on Hybrid mode even when I was idle on the computer. This resulted in a 2-hour battery life since the Discrete GPU adds at least -18W to the charge rate. In total, the charge rate was around -40W. Normally, the charge rate on Hybrid mode should be around -5W to -15W on Healthy Laptops.
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