Workplace Technology Engineer – AVD--Onsite-Richardson-Texas
Iyra dass
Workplace Tech-AVD's
Responsibilities
· Demonstrate ability to partner with multiple tech teams in discovering,
assessing, designing, implementing, and remediating endpoints in an enterprise
environment.
· Work closely and collaborate with the Network, Information Security, and
Applications teams to better support endpoint hardware, software, applications,
and security requirements.
· Develop, monitor, and report on Information Security performance metrics
(such as threat level, vulnerability level, problem resolution time, etc.)
· Partner with Service Desk and Desktop Support teams to identify knowledge and
skill gaps for continuous support improvements.
· Design, develop, and implement Disaster Recovery and Business Continuity
process, procedures, and infrastructure as well as actively participate in
Disaster Recovery exercises.
· Coordinate remediation efforts with Endpoint Engineering team or related
teams to ensure there are no repeat IS security related findings from
regulatory and 3rd party exams.
· Readily respond to security incidents and participate in endpoint related
major incident technical troubleshooting bridges as required.
· Actively participate in weekly Architect Review Board meetings as a senior
endpoint engineering representative for technical and architectural review of
new technologies introduced into the TCB environment.
· Be a trusted partner for all things endpoint related from support,
remediation, process, and improvement.
Qualifications
· Bachelor’s degree or 5 years of equivalent systems engineering experience
· 3 years of experience in a large or mid-size financial institution
· 2 years' experience developing and implementing processes, focused on
delivering outcomes, with a customer service mindset.
· 2 years demonstrated experience in endpoint centric project initiatives from
concept to operational readiness (preferred).
· Experience administering endpoints in a cloud or hybrid environment (Intune /
Azure AD highly preferred).
· Expert knowledge of macOS, Windows, iOS, and Android operating systems.
· Experience with network-based endpoint security controls, such as web proxies
and email security gateways.
· Ability to interface across the organization and to serve as an influencer
and a team player.
· Strong computing, analytical, and troubleshooting skills.
· Project planning and project management skills.
· Excellent customer service and collaboration skills.
· Excellent written and oral communications.
· Excellent organizational skills; attention to details.
· Ability to multitask in a fast paced environment.
· ITIL Certification v3 or higher (preferred).
· Knowledge of project management (PMO) tooling such as Azure Dev Ops (AZDO) or
JIRA.
Digital Resource Partners LLC