Business English for Communication - Executive Level

[Asik]

Malaysian Export Academy

(PSMB Registered Class A - Training Provider No. 1804)

(SBL / HRDF Claimable)
presents
 

Business English for Communication - Executive Level

6 & 7 June 2012, Wed & Thurs, 9 am 5 pm, Holiday Villa Hotel, Subang Jaya

 

Certificate of attendance awarded for those who complete the course

 

"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say and how we say it." Dale Carnegie

 

Introduction
 

In today’s competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary.

 

This course will help you improve your English skills (Spoken & Written) in a business and professional setting. 

 

Objectives:

 

At the end of the course participants shall be able to:

- use English in a realistic working context

- consolidate accurate use of English

- communicate more confidently

- speak more accurately and fluently

- participate more successfully in business activities

- enhance  written communication

- expand their professional vocabulary

- organise ideas and present them in an appropriate manner

 

COURSE CONTENTS

 

Module 1: Communication Process

 

·            Communications & Perceptions

·            Regular Communication vs  Business Communication

·            Service mindset

 

Module 2: Creating Impressions

 

·            Listening Techniques

·            Using your Voice Professionally

·            Body Language

 

Module 3: Effective Business Reading

 

·            Reading Strategies

·            Comprehension

 

Module 4 : Business Vocabulary/ Choice of Words

 

·          12 focus areas

 

a)    Intro phrases

b)    Topic change

c)    Interrupting

d)    Fillers

e)    Opinions

f)     Advising

g)    Questioning / Clarifying

h)    Asking

i)     Connecting cause & consequences

j)     Contrasting

k)    Stating purpose

l)     Correcting Information

 

·         Common Confusing Words

Module 5:  Business Activities - Application

 

·         Business Telephone

·         Greeting Visitors

·         Meetings

·         Presentations

·         Negotiations

 

Module 6: Business Writing Essentials

 

·         Punctuations

·         Guidelines for non discriminatory language

·         Paragraph design

·         Memos

·         E-mails

·         Letters

·         Proposals

 

Who should attend?

 

Managers, Executive and all who wish to improve their Basic English language in a commercial or business context in the shortest possible time.

 

Methodology

 

An interactive and practical approach incorporating group discussions/exercises, role plays and presentations.

 

TRAINER PROFILE

 

Vanaja Sangarajoo

 

LLB (HONS) – University Of London.

 

MBA (INTERNATIONAL MANAGEMENT) –Asia Pacific International Institute New Zealand.

 

CERTIFICATE IN STRATEGIC HR TRANSFORMATION & ORGANISATION DEVELOPMENT-  Pennsylvania State University 

 

CERTIFICATION IN TRAINING (TTT/2776)  -Pembangunan Sumber Manusia Berhad

Vanaja has over 18 years of working experience in various industries ranging from Education, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Human Resource Development, Head of Organisation Development and also as a Lecturer.

Some of the portfolios that she has undertaken during her tenure in the various organisations includes :- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.

She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting, analyzing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.

Her area of expertise is to train & develop the company’s internal capacity through its people to most efficiently and effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.

 

COURSE FEES

 

RM 1080.00 per person for 2 days –SBL Claimable (includes Lunch, Tea-Breaks, Course Notes and Certificate of Completion)

To register, please fill in the enclosed registration form and fax it to 03 7806 5913

ORGANISER/CONTACT PERSON

Malaysian Export Academy
306, Block C, Glomac Business Centre,
Jalan SS 6/1, Kelana Jaya,
47301 Petaling Jaya, Selangor 

Tel : 03 7806 5595  / Fax: 03 7806 5913

Email :  as...@exportersclub.biz 

Contact Person : Ashiq

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