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Lane Frisch

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Aug 2, 2024, 6:13:30 AM8/2/24

to lokerroli

I watch a lot of K-dramas with subtitles on Hulu. I'm not a quick reader, so I often pause the show to read the subtitles. But a couple of weeks ago, when I paused the show the subtitles disappeared but returned when I pressed play. So now I can't enjoy or watch the K-dramas anymore on Hulu.

I noticed the same thing. When I pause Roku while watching a K-Drama on Hulu, there is an overlay over the subtitles showing rewind, play, fast forward symbols totally blocking the subtitles. It seems to be unique to Hulu, so it may be some kind of programming glitch between Roku and Hulu. Will need to search further to see if anyone has found a solution or follow-up with both Roku and Hulu on the issue. I have Hulu with ads which is HORRIBLE. They are too long (2 minutes) and too frequent in comparison to a free streaming tool like TUBI which also has ads (maybe 30 seconds and far less frequent). There are no problems with the pause on TUBI, NETFLIX, KOCAWA and subtitles still being displayed. Hulu is also frustrating because it doesn't rewind as quickly as other streaming apps. So the overall problems seems like it might fall with Hulu.

at the very end of the file you see what i played last it was the show Fate, i turned off sub lang and turned on again, it was still arabic so i changed to another lang to check if only german has a bug, but it was still arabic, i expected to have german forced subtitles if i set them.

thanks

I'm seeing the same with my 2018 and this file. It doesn't play the default subtitle shown before clicking play. Instead, it always plays the first subtitle (which is the Arabic one) in the file. Though if after you click play you then choose the German subtitle you want then it plays the correct one.

I then tested this against some of my files. I tend to remux and remove everything but all the English subs. However, it always played the correct subtitle in my files and not just the first one in the file. If English (SDH) was chosen and there was an English forced one above it, then it still played the English (SDH) one. Difference was my files only have one subtitle language which is my default

I think you might be on the right track here. We know the Samsung player has issues when there are a large number of subs. I'll try this and see if I can reproduce it, but I suspect there may not be much that we can do about it.

Even when I remuxed leaving only 15 subs the sample file still didn't play the German subtitle to start with which was displayed on the details screen. It wanted to play the first subtitle in the file. Only after clicking play and selecting the German track did it work. All that really did was make it play without the stuttering.

There's a new plugin I'm testing just because of this issue with Samsung. It removes all the subtitle languages you don't select for keeping, extracts the srt ones you want to keep and removes them from the file also. So, what I'm left with is a file with only English PGS internal and English SRT subs external.

When the player loads, I believe it always loads the first subtitle track. However, we either turn subtitles off, or select the users selected track when playback starts. This is an important point. You can't select subs before it starts, it can only occur once the file has been loaded into the player. This means on initial playback the first subtitle track is always loaded.

As the Arabic subs are immediately loaded, while we try and change to German subs when playback starts, I suspect the Arabic subs are already queued in the player and start showing before the player internally switches to the German track.

There is another problem here, and @FrostByte is on the right track. There are too many tracks in this file and the player can't cope. This is what is causing the stuttering playback. We've seen this before and know it is a problem. As a result of the stuttering, I believe the player is missing subtitle timing events.

Here is one more test, which I think proves this theory. The Czech track has the same timing as the Arabic track. If you select the Czech track before playback, you will find that you no longer see the Arabic track, only Czech. As the timings match, the problem doesn't occur in the same way as it does with the German track.

Thanks for your explaination.

I don't had any stuttering (video or audio stuttering) i just recorgnized the wrong subtitle.

I have another show from netflix having the same issue on episode 2.

I never had this before and now i had it on 2 shows within a week. I have a lot shows from netflix and as already mentioned, i wathced the show already where i send the file.

So whatever changed, it seems to be new and not appearing in previous versions.

I can upload the new show i talked about if you wanna check if it is the same here.

Thanks for all your time

@SamES

What you said about the "timing" seems to be true.

I stopped the actual show where i have this problem, started it again with german forced subtitle pre selected, and clicked on pause immediately when the stream starts.
I waited 3 seconds and checked my subtitle setting in OSD, after that i started the playback and now the arabic subtitles are gone

Thanks for the feedback and confirming your observations. I think 'what's changed' is that these platforms, particularly Netflix and AppleTV have added support for many more languages, which has tipped us over the edge in terms of how many tracks the Samsung player can cope with.

OK i checked this now with some of my old Movies where i know it worked (non Netflix)

Now i can say for sure, an emby update messed this up.

I have this on my old movies as well. I tested a few and ether it is the problem like i described it OR the subs show up for a second and disappear immediately, so fast you can't read em but you recorgnize a quick white flashing up.

Today i watched Assassins Creed 4K with all the subs originally from my disc, it worked every time till now but today or lets say with the actual version, it gives me the english subs instead of the german forced

So i can say for a 100% sure, this has been messed up with one of the latest updates.

To do this, you can use Winxvideo AI which can help you add subtitles to any video such as MP4, MKV, and MOV. Besides, it can convert video, reduce video file size, extract audio, trim, crop, and merge video. Give it a try! It is a lightweight and clean tool.

1. Try to play another Netflix title on your device. If another title plays without subtitle missing/not working properly issue, go to the Viewing Activity page and select the Report a Problem link to report the Netflix title subtitle issue to Netflix. You won't see such a link if the problem has been reported.

Check if your Netflix allows streaming. Make sure Netflix is not blocked from streaming on your device. If you're using a public Wi-Fi network, check with the network admin to make sure Netflix isn't blocked. If possible, connect your device to different internet access, for example, try using a cellular data network to stream Netflix. If you use a cellular network, mobile hotspot, or satellite network, make sure your network meets Netflix's recommended internet connection speed.

Change your default connection settings. If you use custom settings on your device, restore your internet provider's default settings and see if your Netflix subtitle issue disappear or not. And, we suggest you to disable VPN or other proxy service and connect your device with your home internet. You also need to check your DNS. If you use a custom DNS setting on your device, reset it to acquire DNS automatically. If you don't know how to change connection settings on your device, contact the device manufacturer.