KK it’s no longer talking

[Charles]

Hello. I have been using KK on a Mac for about a year now without any problems. About two days ago I lost the speech and I have no idea what happened. I have tried using the key combination on my S25 keyboard to turn on the accessibility features but nothing happens. Does anybody have any idea of what maybe going on? What can I do to get the voice back? Thank you very much for your help.

Sent from my iPhone

[John Gunn]

I suspect you aren’t a member of the Komplete Kontrol folder so I’ll paste here.

Issue: Komplete Kontrol accessibility feature not working

Possible Cause: Proper driver may not be running

Solution:

• Open Activity Monitor

• Locate NIHardwareAgent and quit the process if it is running

• Navigate to:

Library / Application Support / Native Instruments / Hardware

• Locate NIHostIntegrationAgent.app and open it

• Now try bringing up the Komplete Kontrol stand-alone app. and / or your DAW of choice and instantiate an instance of Komplete Kontrol).

The Komplete Kontrol accessibility feature should now work.

Considerations: The permissions on the above-listed Hardware folder should be set so that both System and Admin (including yourself) are set to read /write.

Tip: To make sure the NIHostIntegrationAgent.app is running each time your system starts, you may wish to do the following:

• Open System Preferences

• Navigate to the Users and Groups pane

• Select the Login Items tab for your user (yourself)

• Activate the 'Add Login Item' button

• Choose NIHostIntegrationAgent.app so that it will be added to the apps which will be run on Start-Up

This will guarantee that the proper driver is always running for Komplete Kontrol

Cara Quinn - 11 July 2018

> On Nov 21, 2018, at 6:19 AM, Charles <rumb...@hotmail.com> wrote:
>
> Hello. I have been using KK on a Mac for about a year now without any problems. About two days ago I lost the speech and I have no idea what happened. I have tried using the key combination on my S25 keyboard to turn on the accessibility features but nothing happens. Does anybody have any idea of what maybe going on? What can I do to get the voice back? Thank you very much for your help.
>
> Sent from my iPhone
>

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[Charles]

Thank you very much. That fixed the problem

Sent from my iPhone

[Charles]

Hello all. First, John thank you very much for the information you sent me but I think I spoke too soon. After I did all of the steps you outlined in your message, the accessibility features worked in the Stand alone application. However, when I just tried to open it within ProTools, it doesn’t work anymore. I closed ProTools and tried to open the stand alone again and it did not work. My computer is now loading the correct driver, however I suspect Something has been changed within pro tools that is preventing KK from working properly. I would appreciate it if anybody can give me ideas on what I should try to fix this issue. Thank you very much.

Sent from my iPhone

> On Nov 21, 2018, at 2:19 PM, John Gunn <gu...@tznet.com> wrote:
>

[John Gunn]

Charles,

I am going to ask a few questions.

1. When you instantiate the plugin did youu arm the track?

2. after hittinng the brows button do you hear anything?

3. did you make sure accessibility mode was turned on?

I am using the latest version of Pro Tools and have no issue. Not sure about installing the driver and I am using High Sierra.

Let us know your results.

[Charles]

Hello John. Sorry for the late response. Yes, I did all of that and still doesn’t talk.
I am also using the latest version of ProTools and High Sierra. Here is what I have been able to observe. Right after starting my computer, if I open the KK stand along application, the accessibility feature works. The voice comes on and I am able to select instruments and play them. However, when I open ProTools and instantiate KK, There is no boys. While ProTools was running, I open the activity monitor application, and I saw that there was a process called pro tools QuickTime server that was not responding. That’s the only thing I notice out of the ordinary. After closing pro tools, if I tried to open the KK application again, there is no accessibility feature. So, I believe something is wrong with ProTools settings. Any idea of what it might be? Is there anything you would recommend I do? I just heard a video on YouTube where Avid was recommending for some issues to delete the pro tools preferences but I do not know how to do that. Do you think that would help? Is there anyway to rescan the plug-ins perhaps? I don’t know how to do that either. I have been looking through the menus but have not found a way to do it.
Sent from my iPhone

[John Gunn]

Hello Charles,

Have you tried creating a new session and if so, does the same thing happens?

There is an Application in the PT Access DropBox folder which deletes all the preferences but since maybe Pro Tools issue, feel free to write me off list. gu...@tznet.com

John