Wantree customers are second class citizens
Sandgroper
omen that wantree customers are being treated like second class customers
and are not informed about the changes brought about by the merger and have
experienced degradation of services .
It even takes 24 hours to get a e-mail reply from support now days and as
for wantree's homepage , it has taken 2 weeks to change the news headlines.
Wantree used to give it's customers a account reminder 4 weeks before the
account was due , I waited for this reminder so I could pay my account.
When it didn't arrive , I decided to just go in and pay the account at
Wantree.
I knew that the wantee office was still open but when I got there I was told
that I would have to go to iinet to pay my account.
I have never been informed that I couldn't pay my account at wantree and I
definitely wasn't going to troop up the other end of the terrace just to pay
my account , and when I told this to the girl , she said that if I had my
account number with me , I could pay it at a post office.
Not only did I not have my account number with me ,but I DID NO KNOW THAT I
COULD PAY MY ACCOUNT AT A POST OFFICE.
Wantree hasn't informed any of it's customers about many of the changes
brought about by the merger , or the other services that come with iinet.
I and perhaps others have only picked up a few changes only because of being
regulars in iinet.general
So when is iinet/wantree going to pull their finger out and inform wantree
customers about:
all the new changes and how it will effect them
account types and if they will change.
the new services that the merger has to offer
the address of all the account details / ISP information and diagnostics
Perhaps iinet think that they can treat wantree customers like mushrooms
....... kept in the dark.....etc
iinet/wantree can just wait until the next time I am in Perth to pay my
account.
--
Sandgroper
==========
Remove XXNOSPAMXX in reply address
Kraymer
Yeah, it sux I know a friend of mine is having no end of trouble, got
2 usernames/passwords now, sometimes one works and not the other, has
problems downloading, etc... frikin ridiculous.
Oh and then someone went along and changed their password without
telling them... the bigger they get, the worse we all are.
My 2 Cents.
Sean Hannan
stev...@XXNOSPAMXXwantree.com.au says...
> It is becoming more apparent that since the merger of iinet , wantree and
> omen that wantree customers are being treated like second class customers
> and are not informed about the changes brought about by the merger and have
> experienced degradation of services .
As a follow up to both this and the recent posts I have made about lack
of good support: The last time we rang support about a problem with the
proxy server, we were told repeatedly it was a problem at our end and to
reinstall Windows blah blah blah. After several phone calls and finally
getting hold of a senior support staff member, the problem was founf at
Wantree's end and fixed.
The reason that the support staff could not locate the problem (or at
least what we were told): they were using the iinet proxy server which
had no problems and telling us that our there was nothing wrong even
though they we told them that we were trying both proxy.wantree.com.au
and proxy.per.wantree.com.au. An example of the "Wantree" support staff
using the iinet resources (in this case the proxy server) to support
Wantree users using Wantree resources. Makes it hard to get good
support.
Woodster
Sandgroper
>In article <387983ba$0$27...@echo-01.iinet.net.au>,
><snip>
>The reason that the support staff could not locate the problem (or at
>least what we were told): they were using the iinet proxy server which
>had no problems and telling us that our there was nothing wrong even
>though they we told them that we were trying both proxy.wantree.com.au
>and proxy.per.wantree.com.au. An example of the "Wantree" support staff
>using the iinet resources (in this case the proxy server) to support
>Wantree users using Wantree resources. Makes it hard to get good
>support.
proxy.wantree.com.au ??? , that's a bit of a joke , I don't think that it
exists
In the last 2.5 years that I know, wantree has told its clients to either
directly address a proxy server or use proxy.per.wantree.com.au ( or
proxy.ade.wantree.com.au )
I never use proxy.per.wantree.com.au , I directly address a proxy as it is
always faster and I used to change from proxy1.per...... to proxy2.per.....
when things got a bit funny.
But now there is only one proxy that you can address now , proxy1.per.... ,
so the choice is now down to that proxy and proxy.per.wantree.....
Try directly addressing the proxy1.per.wantree.com.au and see how it goes.
Helly-Bear
news:3879b5a9$0$27...@echo-01.iinet.net.au...<snip>
> In the last 2.5 years that I know, wantree has told its clients to either
directly address a proxy server or use proxy.per.wantree.com.au (or
> proxy.ade.wantree.com.au)
I'm still using, and only ever have used proxy.wantree.com.au - gawd knows
why its working for me then LOL.
I can't remember if we've received anything official telling us about the
changes to our Wantree accounts because of the merger. I've picked up most
of what ive learnt out of this ng :)
I told my parents today that they're email address would be changing to an
@iinet email address.. well shock horror my dad's just got his business
cards and stationary done again.. with @wantree email cos he hasnt been told
:)
*sob* gimme my old wantree back.. I'll be a good girl from now :(
§:Ş
Helen
BlowChunks
Sandgroper <stev...@XXNOSPAMXXwantree.com.au> wrote in message
news:387983ba$0$27...@echo-01.iinet.net.au...
>
> Wantree used to give it's customers a account reminder 4 weeks before the
> account was due
omen still gave me a reminder
> I knew that the wantee office was still open
omen let me know where i had to pay my account
> Wantree hasn't informed any of it's customers about many of the changes
> brought about by the merger , or the other services that come with iinet.
> I and perhaps others have only picked up a few changes only because of
being
> regulars in iinet.general
neither company has informed me of other services provided by iinet, but it
wouldn't be that hard for me to enquire about this, and omen told me there
would be no changes to me account as yet
> Perhaps iinet think that they can treat wantree customers like mushrooms
> ....... kept in the dark.....etc
seems like it a wantree thing, not iinet...
Mark Haselden
> You can always tell when iinet\wantree are guilty of something , they ignore
> you , and you don't hear even a peep out of them , just dead silence .
I composed quite a lengthy reply to this, and thought better of it.
There's very little that would be appropriate for me to say.
Regards
Mark
Michael Malone
: I knew that the wantee office was still open but when I got there I was told
: that I would have to go to iinet to pay my account.
: I have never been informed that I couldn't pay my account at wantree
This was a lead item in the November newsletter that was emailed to
all wantree clients.
: Not only did I not have my account number with me ,but I DID NO KNOW THAT I
: COULD PAY MY ACCOUNT AT A POST OFFICE.
This is on the back of every invoice.
MM
Zac Charlesworth
Fair enough, however you're going to get a much better response by
PHONING (Or lesser emailing) iiNet and complaining/whinging.
I'm sure if iiNet get's 1000's of annoyed Wantree people tying up the
switchboard they'll listen.
Zac
Ian Peters
> omen that wantree customers are being treated like second class customers
> and are not informed about the changes brought about by the merger and have
> experienced degradation of services .
It's true. I think some emails are required to all wantree clients regarding changes
and what has to be done. There has been next to nothing so far.
--
////// ///// ////// Ian Peters
// // // // http://jaguar.axg.net/ian
// // ////// Benetton Formula 1
////// ///// //
sand et sands
<ipe...@tartarus.uwa.edu.au> thought..:
>Sandgroper <stev...@XXNOSPAMXXwantree.com.au> wrote in message news:387983ba$0$27...@echo-01.iinet.net.au...
>> It is becoming more apparent that since the merger of iinet , wantree and
>> omen that wantree customers are being treated like second class customers
>> and are not informed about the changes brought about by the merger and have
>> experienced degradation of services .
>
>It's true. I think some emails are required to all wantree clients regarding changes
>and what has to be done. There has been next to nothing so far.
yeah i went up to the old wantree office to pay my account the other
day and it was gone..
luke..
-no 10 for mail
-little pools of water page at sands.cjb.net
Rob
when i emailed wantree when they were on their own, it took longer than
24hrs.
rob
Sandgroper <stev...@XXNOSPAMXXwantree.com.au> wrote in message
news:3879b0dd$0$27...@echo-01.iinet.net.au...
>
> Zac Charlesworth wrote in message ...
> I posted my article so as to let people know what happened to me and also
to
> get others to air their grievances about the iinet\wantree merger.
>
> It takes 24 hours to get a response from a e-mail query , so how long do
you
> think it would take to get a response about a complaint , longer.
>
> And as for phoning , going by some of the posts in this Ng , you will only
> get the run around and perhaps a few sympathy noises.
>
> You can always tell when iinet\wantree are guilty of something , they
ignore
> you , and you don't hear even a peep out of them , just dead silence .
>
>
>
Rob
Sandgroper <stev...@XXNOSPAMXXwantree.com.au> wrote in message
news:3879b5a9$0$27...@echo-01.iinet.net.au...
> Sean Hannan wrote in message ...
> >In article <387983ba$0$27...@echo-01.iinet.net.au>,
>
>
> ><snip>
> >The reason that the support staff could not locate the problem (or at
> >least what we were told): they were using the iinet proxy server which
> >had no problems and telling us that our there was nothing wrong even
> >though they we told them that we were trying both proxy.wantree.com.au
> >and proxy.per.wantree.com.au. An example of the "Wantree" support staff
> >using the iinet resources (in this case the proxy server) to support
> >Wantree users using Wantree resources. Makes it hard to get good
> >support.
>
>
> proxy.wantree.com.au ??? , that's a bit of a joke , I don't think that it
> exists
>
> In the last 2.5 years that I know, wantree has told its clients to either
> directly address a proxy server or use proxy.per.wantree.com.au ( or
> proxy.ade.wantree.com.au )
>
> I never use proxy.per.wantree.com.au , I directly address a proxy as it is
> always faster and I used to change from proxy1.per...... to
proxy2.per.....
> when things got a bit funny.
> But now there is only one proxy that you can address now , proxy1.per....
,
> so the choice is now down to that proxy and proxy.per.wantree.....
>
> Try directly addressing the proxy1.per.wantree.com.au and see how it goes.
>
>
Roger Yerramsetti
| proxy.wantree.com.au ??? , that's a bit of a joke , I don't think that it
| exists
| In the last 2.5 years that I know, wantree has told its clients to either
| directly address a proxy server or use proxy.per.wantree.com.au ( or
| proxy.ade.wantree.com.au )
The DNS entry proxy.wantree.com.au exists, the IP it points to doesn't
really exist. For people dialed into wantree, our aceswitch hijacks
traffic destined to that ip (well any ip except for some exceptions) on
port 80, and redirects it into the proxy farm.
| Try directly addressing the proxy1.per.wantree.com.au and see how it goes.
Shortly there won't be such a thing as wantree and iinet proxies, will
just be a common proxy farm.
-----
Roger Yerramsetti [ rog...@iinet.net.au ] if (sleep) {
Network Engineer [ http://www.iinet.net.au ] /* as if :) */
iiNet Limited [ Ph: +61 8 9214 2222 ] }
Roger Yerramsetti
| I told my parents today that they're email address would be changing to an
| @iinet email address.. well shock horror my dad's just got his business
| cards and stationary done again.. with @wantree email cos he hasnt been told
| :)
Your email address is NOT changing. Just because you have been issued an
iinet username, email is not reliant on you having a wantree account.
email can be pointed anywhere. All your mail destined to *@wantree.com.au
will just be delivered to your iinet username (when the two mail systems
merge). It just means you now have two email addresses to choose from.
Sandgroper
Michael Malone wrote in message <387a0491$0$19...@motown.iinet.net.au>...
I have NOT received an invoice , so how can I read what's on the back of it
?, the last invoice I have received is a wantree one in Aug 1999.
The only iinet newsletter I have received is dated 29 Nov 1999 and contains
the following listings.
November Newsletter
* Welcome
* Additional Lines
* The Perth Computer and Technology Expo
* Customer Service Questionnaire
* Australian Personal Computer Magazine Survey
* Sunset Cinema
* Scoop Privilege Club
* Easii Connect Packs
* Staffing
* Games News
Matteo Vinci
"Sandgroper" <stev...@XXNOSPAMXXwantree.com.au> wrote in message news:387983ba$0$27...@echo-01.iinet.net.au...
It is becoming more apparent that since the merger of iinet , wantree and
omen that wantree customers are being treated like second class customers
and are not informed about the changes brought about by the merger and have
experienced degradation of services .
It even takes 24 hours to get a e-mail reply from support now days and as
for wantree's homepage , it has taken 2 weeks to change the news headlines.
Wantree used to give it's customers a account reminder 4 weeks before the
account was due , I waited for this reminder so I could pay my account.
When it didn't arrive , I decided to just go in and pay the account at
Wantree.
I knew that the wantee office was still open but when I got there I was told
that I would have to go to iinet to pay my account.
I have never been informed that I couldn't pay my account at wantree and I
definitely wasn't going to troop up the other end of the terrace just to pay
my account , and when I told this to the girl , she said that if I had my
account number with me , I could pay it at a post office.
Not only did I not have my account number with me ,but I DID NO KNOW THAT I
COULD PAY MY ACCOUNT AT A POST OFFICE.
Wantree hasn't informed any of it's customers about many of the changes
brought about by the merger , or the other services that come with iinet.
I and perhaps others have only picked up a few changes only because of being
regulars in iinet.general
So when is iinet/wantree going to pull their finger out and inform wantree
customers about:
all the new changes and how it will effect them
account types and if they will change.
the new services that the merger has to offer
the address of all the account details / ISP information and diagnostics
Perhaps iinet think that they can treat wantree customers like mushrooms
....... kept in the dark.....etc
iinet/wantree can just wait until the next time I am in Perth to pay my
account.
--
Sandgroper
Matteo Vinci wrote in message <387a9af3$0$83...@echo-01.iinet.net.au>...
i had the exact same dilema
its absolutely shocking
Wantree Internet was better on its own, without any interference from
iinet
When i had to tell my dad, "oh look it says the office is close and we
have to go pay at iinet now" he just got in a shit, because they didnt even
notify us, and i couldnt pay at the post office because they never sent me
my invoice
So we had to go all the way upto friggen iinet.......when we got there,
we were waiting a while, and i heard the secretary mutter these words "we
can not provide unlimited access"
Where was Wantree Internet did
************************************
So what type of account did iinet forced you to get and how much did it
cost.
My Wantree account is a NetConnect Premium 120 and cost $110 for 3
months with unlimited access , I wonder what type of account iinet will try
and stick me with.
Looks like iinet hasn't even had the decency to inform wantree customers
that their account types have changed.
Matteo Vinci
"Sandgroper" <stev...@XXNOSPAMXXwantree.com.au> wrote in message news:387a9f27$0$83...@echo-01.iinet.net.au...
i had the exact same dilema
its absolutely shocking
Wantree Internet was better on its own, without any interference from
iinet
When i had to tell my dad, "oh look it says the office is close and we
have to go pay at iinet now" he just got in a shit, because they didnt even
notify us, and i couldnt pay at the post office because they never sent me
my invoice
So we had to go all the way upto friggen iinet.......when we got there,
we were waiting a while, and i heard the secretary mutter these words "we
can not provide unlimited access"
Where was Wantree Internet did
************************************
So what type of account did iinet forced you to get and how much did it
cost.
My Wantree account is a NetConnect Premium 120 and cost $110 for 3
months with unlimited access , I wonder what type of account iinet will try
and stick me with.
Looks like iinet hasn't even had the decency to inform wantree customers
that their account types have changed.
Sandgroper
==========
Remove XXNOSPAMXX in reply address
***********************************************************************well i paid $40 when i renewed my account when i had to go pay at iinet,dont know if they changed my accounti still dial into wantree and and still a wantree customer as far as im concernedthe account i think iinet has thats equivilant to the netconnect ones is called the explorer or disvocery accountits not unlimited accessonly 200hrs per monththen your like the first to be kicked off and crap if u use up those hours or some stupid stuff like that
Jonathon Bates
<snip HTML new's posting that kills my broweser>
> So we had to go all the way upto friggen iinet.......when we got there, we were waiting a while, and i heard the secretary mutter these words "we can not provide unlimited access"
> Where was Wantree Internet did
Define unlimited. As I recall Wantree does not have an unlimited account, because you had a download limit. Now
iiNet's 200 hour /250mb downloads per month. It is basically the same account. But with 200 hours online per
month your looking at about 6/2/3 hours per day. Now that is quite fair IMHO.
Cheers
Batesy
Sandgroper
Jonathon Bates wrote in message <387aa198$0$19...@motown.iinet.net.au>...
>In iinet.general Matteo Vinci <vi...@wantree.com.au> wrote:
><snip HTML new's posting that kills my broweser>
>Define unlimited. As I recall Wantree does not have an unlimited account,
because you had a download limit. Now
>iiNet's 200 hour /250mb downloads per month. It is basically the same
account. But with 200 hours online per
>month your looking at about 6/2/3 hours per day. Now that is quite fair
IMHO.
Unlimited as in access time , wantree had (has) no monthly time limit , you
could get kicked of after 2 hours like any other ISP , but you could clock
up any amount of hours during the month.
Phil L
> the account i think iinet has thats equivilant to the
> netconnect ones is called the explorer or disvocery
> account its not unlimited access only 200hrs per month then
> your like the first to be kicked off and crap if u use up
> those hours or some stupid stuff like that
>
>
Of course, as Batesy pointed out, that is around 6 hours, 40 min a
day....
I find that I can get almost 10 hours a day when I log on, 'cos I don't
use the net every day....
Heck, I've even had 14 hour connections....
Course if you want truly unlimited hours, you can either get a permanent
connection, and pay accordingly, or move somewhere like Busselton, right
Zac?
I used to find when I was with Omen, I'd generally get 2 hour
connections, but quite often I might get up to 6....
With iiNet, I get 8 hours easily, that is if I want it....
And once you pass your 200 hours... which when I did that (last
month...) was on the 30th IIRC.... you get kicked after half an hour if
the lines are congested... seems pretty damn fair to me...
Before your 200 hours, you'll get kicked after 2 hours if the lines are
congested...
If there's no congestion, you'll still be able to get your long log
ins.... and besides it's only the end of the month.....
Tho, perhaps there might be a market for something like a
semi-permanent connection...
300 hours a month before the kick daemon get's its little tweaking,
maybe up the web space to say 30Mb...
Gives you pretty much 10 hours a day... and no-one should really be
complaining about that.....
Even if you use your iiNet account at work all day, you then get a
couple of hours when you get home too....
--
---
Phil L.
ICQ: 26289546
Mobile: 0403 05 2070
Photo's and Information from Wanneroo (Barbagallo) Raceway, including
Sports Sedans.
http://www.iinet.net.au/~hibeach/
NASCAR comes to Barbagallo's Feb 2000.
Sandgroper
well i paid $40 when i renewed my account when i had to go pay at iinet,
dont know if they changed my account
i still dial into wantree and and still a wantree customer as far as im
concerned
the account i think iinet has thats equivilant to the netconnect ones is
called the explorer or disvocery account
its not unlimited access
only 200hrs per month
then your like the first to be kicked off and crap if u use up those hours
or some stupid stuff like that
***********************************
I checked iinet's page , the Explorer is the one that is equivalent to the
Netconnect 120 , same price , but has a 250Mb D/L limit instead of 200Mb.
The 200 hour monthly limit is going to really suck.
Jonathon Bates
<snip my stuff>
> Unlimited as in access time , wantree had (has) no monthly time limit , you
> could get kicked of after 2 hours like any other ISP , but you could clock
> up any amount of hours during the month.
Granted that is slightly different ot the iiNet account. However from
personal
experience, after 200 hours, iv ery rarely get kicked off (when dialling
92131000).
I know people that have used upto 500 hours online per month.........
Cheers
Batesy
--
"You! Out Of The Gene Pool!"
"The only people who are crazy enough to think they can change the
world--are the people who do."
Zac Charlesworth
Jan 2000 10:52:15 +0800 a mysterious being known only as "Matteo
Vinci" <vi...@wantree.com.au> escaped the abyss to utter the following
foreboding words:
>Wantree Internet was better on its own, without any interference from iinet
Really ?
>So we had to go all the way upto friggen iinet.......when we got there, we were waiting a while, and i heard the secretary mutter these words "we can not provide unlimited access"
Perhaps some councilling might be required ? I'm sure it must have
been a great hardship for you to go up the street to QV1 ?
As for unlimited access, I'm amused to hear that as I read an iiNet
newsletter(a pretty printed one) that seemed to throw that term around
a bit. I might fax it to them :)
>Where was Wantree Internet did
Wantree didn't provide unlimited access. You had a download limit, we
have a time limit. I'd gladly have a time limit before a download
limit.
>Hmmm whatever possessed Wantree to merge with iinet, was bad.....but then again it was probably the money
MM postedf a good explanation to this in iinet.general a while ago.
>well i paid $40 when i renewed my account when i had to go pay at iinet,
> dont know if they changed my account
> i still dial into wantree and and still a wantree customer as far as im concerned
Well then you'd be wrong. You're now an iiNet customer seeing as
Wantree has been aquired by iiNet LTd. Bit's of wantree may still
exist, but it's all under iiNet's boards' control now(mostly)
> the account i think iinet has thats equivilant to the netconnect ones is called the explorer or disvocery account
You don't even know the account type, yet you're complaining ?
It's the explorer. It has a 200hour limit to to. If you disconnect
your modem when you're not using it, it wont be too much of a problem.
> then your like the first to be kicked off and crap if u use up those hours or some stupid stuff like that
Like, so what ? That hourly limit is to provide a better quality of
service to all the customers. I bet you'd be complaining if there were
lots of busy tones too ?
It surely can't be too big a hardship to pay your bills at a different
place(or over the phone using Bpay, or at any post office when you get
your first invoice).
Zac
Frank Calabrese
<stev...@XXNOSPAMXXwantree.com.au> wrote:
>Matteo Vinci wrote in message <387aa2b9$0$83...@echo-01.iinet.net.au>...
>well i paid $40 when i renewed my account when i had to go pay at iinet,
>dont know if they changed my account
>i still dial into wantree and and still a wantree customer as far as im
>concerned
>
>the account i think iinet has thats equivilant to the netconnect ones is
>called the explorer or disvocery account
>
>its not unlimited access
>
>only 200hrs per month
>
>then your like the first to be kicked off and crap if u use up those hours
>or some stupid stuff like that
>
>***********************************
>
>I checked iinet's page , the Explorer is the one that is equivalent to the
>Netconnect 120 , same price , but has a 250Mb D/L limit instead of 200Mb.
>
>The 200 hour monthly limit is going to really suck.
Sandgroper,
This is the latest from the iinet page
The Account
Explorer
Discovery
You get
Access to the Internet through
PPP or SLIP,
An email address,
Free telephone help desk support
seven days a week,
Free email support,
250mb per month of downloads**,
High speed connections up to 56K
(using the K56Flex protocol),
20 megabytes of diskspace for
storage or web pages,
Options to add upgrades such as
domain names and UUCP.
Access to the Internet
through PPP or SLIP,
An email address,
Free telephone help desk
support seven
days a week,
Free email support,
High speed modems up to
56K.
Price
$30 once off setup
$400 per year, or
$110 per quarter, or
$40 per month***
$60 per year for four hours
per month
Additional hours $4 per
hour***
**
You may continue using the service beyond 250 megabytes at no
additional cost, however you are
restricted to local services - which include web access
through our proxy server, emai l, news and
WAIX resources. The limit for Bunbury/Capel users is 150
megabytes.
***
Monthly Explorer and Discovery by credit card payment only.
I do NOT see ANY reference to a 200 hours per month limit. It seems
that iinet has taken the wantree route towards an unlimited monthly
time limit.
So really, for us Wantree users, we actually gain an extra 50 meg of
download limit.
Frank
sand et sands
<hib...@ii.net> thought..:
>Matteo Vinci wrote:
>
>> the account i think iinet has thats equivilant to the
>> netconnect ones is called the explorer or disvocery
>> account its not unlimited access only 200hrs per month then
>> your like the first to be kicked off and crap if u use up
>> those hours or some stupid stuff like that
>>
>>
>
bleh
i get 24 hour connections just about every day with wantree
the otherday was a 60+ hour connection but i had to reboot (thanks
netscape!)
i only make a phone call a day.. but it looks like my phone bill is
eventually going to go somewhere i don't want it to go..
i signed up for one policy, now I'm being force fed another.
Zac Charlesworth
* Welcome
* Acquisitions and Mergers
* Wantree Reception
* Additional Lines
* National Roaming
* Privacy Guarantee
* Sunset Cinema
* iiNet/Scoop Privilege Club
* Games News
Welcome
=======
A big hello to all of our clients, we sincerely hope you have had a
happy and safe holiday period.
It's been an exciting year for us here at iiNet and we fully expect
next year to be even better! Our focus over the next year will
include further improvement of dial up access and service levels,
but we should also see an increasing focus on new technologies, such
as the high-speed access and Voice over the Internet.
To newcomers to iiNet who are receiving this newsletter for the first
time - thank you for joining us and remember for any queries you may
have, our customer support team is available 24 hours a day by
calling 9214 2222 or emailing sup...@iinet.net.au.
Acquisitions and Mergers
========================
A number of other Internet Companies have recently joined the iiNet
group. Welcome to all of you! A number of people have been
concerned that they'll have to change all their stationery to their
new iiNet email address. We'd like to stress that your old email
address and web page URLs will continue to work for the foreseeable
future.
Wantree Reception
=================
Wantree reception has moved to Level 9 of the QV1 Building, 250 St
Georges Terrace Perth. All clients who wish to continue to pay in
person must do so at the above address. Your account can also be
paid at any Australia Post Office or by BPAY. To take advantage of
the Australia Post payment option you must receive a paper invoice.
Contact our support staff on (08) 9214 2222 or sup...@iinet.net.au
to request paper invoicing.
Additional lines
================
As promised last month, we have again added 240 new lines to 92131000,
our main dial up number. This takes the total number of dial-in lines
on this number alone to 2760.
We have just opened a point of presence in Albany as well as two
diverters in the area, one at the Porongurup Exchange and the other
at the Kronkup Exchange, so if you have friends in Mt Barker or
Denmark they can now connect to the Internet through iiNet, for the
cost of a local call. Contact our support staff for more information.
National Roaming
================
If you travel interstate for business or pleasure it may be that iiNet
can now offer you a local dial in number while you are away.
We can supply access in most parts of Australia for the cost of a
local
call and without paying any extra for access. Again, please contact
our
support staff for more information.
Privacy Guarantee
=================
In response to several client enquiries we have included below an
excerpt from our Privacy Policy.
iiNet will not provide any private information which you give us,
including your email address, to any other organisation or individual
without your express permission or legal compulsion such as a Court
order.
iiNet will comply with the Federal Privacy Commissioner's Privacy
Principles in all respects, and in particular will not misuse your
personal information for mass marketing.
Sunset Cinema
=============
We hope that all of our users have been enjoying the chance to win
tickets to films shown at Sunset Cinemas outdoor screenings. Januarys
Film screening especially for iiNet clients will take place on the
31st
of January. We will be screening the classic, Starship Troopers.
Check
out iiNet's website for entry details. http://www.iinet.net.au/
iiNet/Scoop Privilege Club
==========================
Remember that all iiNet clients are being offered free Silver
membership
to the iiNet/Scoop Privilege Club, normally valued at $110. Membership
gives you access to: a monthly email newsletter containing the latest
reserve seating to some of Perth's best events, discount getaway
packages,
exclusive offers and direct ticketing facilities.
To accept this free offer to become a Silver member go to
http://www.scoop.com.au/iinet/
See the end of this newsletter for some of this months iiNet/Scoop
Privilege Club offers.
Games News
==========
It's been a very exciting time in the games community. The final
retail
versions of Quake 3 and Unreal Tournament were released this month,
and
naturally iiNet's games servers have been upgraded to accommodate
them.
Both titles have proved a great addition to player's games
collections;
both for the amazing 3D graphics and sound that are evident in latest
games,
and also for the thrill of playing live against human opponents.
We are also working on some new games at iiNet, hoping to dramatically
broaden the variety of games available for players. Stay tuned next
month
for more details.
Thank you for taking the time to read this letter.
Credits
=======
This newsletter was put together by Jody Morris, Michael Malone,
Kimberley Heitman, Glen Lewis, Chris Brown, John Lindsay and Nathan
Thomas.
Some Scoop offers available this month are:
Sunset Cinema - 25% Discount On Tickets
Human Traffic - Free Tickets To Advanced Screening
Heineken Classic - Two for One Tickets
Perth International Arts Festival - Reserved Tickets To Six Highlight
Events
Colonial Decadence @ York Hotel - Discounted Getaways
Charles Edwards Jewellers - 15% Discount Special Offer
sand et sands
<bat...@opera.iinet.net.au> thought..:
>In iinet.general Matteo Vinci <vi...@wantree.com.au> wrote:
><snip HTML new's posting that kills my broweser>
>> So we had to go all the way upto friggen iinet.......when we got there, we were waiting a while, and i heard the secretary mutter these words "we can not provide unlimited access"
>
>> Where was Wantree Internet did
>
>Define unlimited. As I recall Wantree does not have an unlimited account, because you had a download limit. Now
>iiNet's 200 hour /250mb downloads per month. It is basically the same account. But with 200 hours online per
>month your looking at about 6/2/3 hours per day. Now that is quite fair IMHO.
but quite lame IMHO. ;o]
can't wait for cable.. ehhh
then perhaps dailups will change tactics or die
or just.. die ?!
>
>Cheers
>Batesy
sand et sands
Charlesworth <NOS...@zcs.net.au> thought..:
>Go out unto all the world and let it be known that on this day Tue, 11
>Jan 2000 10:52:15 +0800 a mysterious being known only as "Matteo
>Vinci" <vi...@wantree.com.au> escaped the abyss to utter the following
>foreboding words:
>
>>Wantree Internet was better on its own, without any interference from iinet
>
>Really ?
>
>>So we had to go all the way upto friggen iinet.......when we got there, we were waiting a while, and i heard the secretary mutter these words "we can not provide unlimited access"
>
>Perhaps some councilling might be required ? I'm sure it must have
>been a great hardship for you to go up the street to QV1 ?
>
>As for unlimited access, I'm amused to hear that as I read an iiNet
>newsletter(a pretty printed one) that seemed to throw that term around
>a bit. I might fax it to them :)
>
>>Where was Wantree Internet did
>
>Wantree didn't provide unlimited access. You had a download limit, we
>have a time limit.
and a download limit
>I'd gladly have a time limit before a download
>limit.
>
>>Hmmm whatever possessed Wantree to merge with iinet, was bad.....but then again it was probably the money
>
>MM postedf a good explanation to this in iinet.general a while ago.
>
>>well i paid $40 when i renewed my account when i had to go pay at iinet,
>> dont know if they changed my account
>
>> i still dial into wantree and and still a wantree customer as far as im concerned
>
>Well then you'd be wrong. You're now an iiNet customer seeing as
>Wantree has been aquired by iiNet LTd. Bit's of wantree may still
>exist, but it's all under iiNet's boards' control now(mostly)
>
>> the account i think iinet has thats equivilant to the netconnect ones is called the explorer or disvocery account
>
>You don't even know the account type, yet you're complaining ?
>It's the explorer. It has a 200hour limit to to. If you disconnect
>your modem when you're not using it, it wont be too much of a problem.
>
>> then your like the first to be kicked off and crap if u use up those hours or some stupid stuff like that
>
>Like, so what ? That hourly limit is to provide a better quality of
>service to all the customers. I bet you'd be complaining if there were
>lots of busy tones too ?
>
>It surely can't be too big a hardship to pay your bills at a different
>place(or over the phone using Bpay, or at any post office when you get
>your first invoice).
>
>Zac
luke..
Phil L
> <snipped....>
> I do NOT see ANY reference to a 200 hours per month limit. It seems
> that iinet has taken the wantree route towards an unlimited monthly
> time limit.
>
> So really, for us Wantree users, we actually gain an extra 50 meg of
> download limit.
>
> Frank
The 200 hours "limit" has always been a rather soft limit.....
Really, there is no limit anyway.... just that the rules change a little after
200 hours...
Phil
BTW. (Not just Frank.....) Us elitist pricks in iinet.gen like a little
snipping every now and then, and would rather not read news in HTML.....
Frank Calabrese
<NOS...@zcs.net.au> wrote:
>Go out unto all the world and let it be known that on this day Tue, 11
>Jan 2000 13:15:10 +0800 a mysterious being known only as Frank
>Calabrese <fra...@wantree.com.au> escaped the abyss to utter the
>following foreboding words:
>
>>So really, for us Wantree users, we actually gain an extra 50 meg of
>>download limit.
>
>That seems pretty old actually, there is no Capel number anymore.
>
Even accounting for that, I can still see no reference to a 200 hour
limit.
Canm either MM or PRK or one of the other iinet "Gods" please clarify
this ??
Frank
Zac Charlesworth
Jan 2000 13:15:10 +0800 a mysterious being known only as Frank
Calabrese <fra...@wantree.com.au> escaped the abyss to utter the
following foreboding words:
>So really, for us Wantree users, we actually gain an extra 50 meg of
>download limit.
That seems pretty old actually, there is no Capel number anymore.
Zac
Sean Hannan
> Wantree didn't provide unlimited access. You had a download limit, we
> have a time limit. I'd gladly have a time limit before a download
> limit.
Am I looking at the correct/current iinet page
(http://www.iinet.net.au/products/dialup.html) for their accounts or just
misunderstanding it? That lists no time limit but does show a download
limit (250MB external traffic)
Woodster
Kim Davies
>
> The 200 hour monthly limit is going to really suck.
Since when will you get a 200 hour limit? Or did you just make
that up?
kim
Sandgroper
Zac Charlesworth wrote in message ...
>
><snipped the newsletter >
January newsletter from iinet ??????
You must be one of the privileged ones , me and perhaps other lowlife
wantree customers never got one of these newsletters.
The only newsletter I have ever received from iinet is dated 29 Nov 1999.
Frank Calabrese
<stev...@XXNOSPAMXXwantree.com.au> wrote:
>
>Zac Charlesworth wrote in message ...
>>January Newsletter
>>
>><snipped the newsletter >
>
>January newsletter from iinet ??????
>You must be one of the privileged ones , me and perhaps other lowlife
>wantree customers never got one of these newsletters.
>The only newsletter I have ever received from iinet is dated 29 Nov 1999.
>
umm, I'm a Wantree person, and I got it sent to the iinet address
which we now have, it might help if you actually check the iinet mail,
you may never know what might be sitting there :-)
Frank
Sandgroper
<49ml7sc221lrb87ob...@4ax.com>...
>
>umm, I'm a Wantree person, and I got it sent to the iinet address
>which we now have, it might help if you actually check the iinet mail,
>you may never know what might be sitting there :-)
>
I don't even know if I have an iinet e-mail address , I have not been
informed of any changes to my wantree e-mail account , I have not been
informed if I have to change any of my settings or anything else.
As far as I know , my default e-mail still comes form the wantree mail
server.
So HOW CAN I CHECK MY IINET ADDRESS when I don't know of it's existence or
the server settings ??????
Sean Hannan
fra...@wantree.com.au says...
> On Tue, 11 Jan 2000 15:12:04 +0800, "Sandgroper"
> <stev...@XXNOSPAMXXwantree.com.au> wrote:
>
> >
> >Zac Charlesworth wrote in message ...
> >>January Newsletter
> >>
> >><snipped the newsletter >
> >
> >January newsletter from iinet ??????
> >You must be one of the privileged ones , me and perhaps other lowlife
> >wantree customers never got one of these newsletters.
> >The only newsletter I have ever received from iinet is dated 29 Nov 1999.
> >
>
> which we now have, it might help if you actually check the iinet mail,
> you may never know what might be sitting there :-)
>
>
I never even new I had an iinet address. I'll have to side with
Sandgroper on this one - out of 3 Wantree email accounts I don't recall
seeing that newsletter either.
Woodster
Frank Calabrese
Follow the instructions to setup iinet mail settings on their webpage,
and log in with your Wantree username/password and Bob's your uncle,
you will have mail.
Frank
Sandgroper
Frank Calabrese wrote in message ...
Thanks for the info , BUT,
Wantree customers shouldn't have to rely on people's postings in a NG about
setting up their iinet mail account.
iinet should have informed the wantree customers of the changes and of
their iinet mail account and given instructions on how access the account.
So iinet , WHEN are you going to inform the wantree customers of their new
iinet e-mail accounts and how to access them.
Sean Hannan
fra...@wantree.com.au says...
> >fra...@wantree.com.au says...
> >> On Tue, 11 Jan 2000 15:12:04 +0800, "Sandgroper"
> >> <stev...@XXNOSPAMXXwantree.com.au> wrote:
> >>
> >> >
> >> >Zac Charlesworth wrote in message ...
> >> >>January Newsletter
> >> >>
> >> >><snipped the newsletter >
> >> >
> >> >January newsletter from iinet ??????
> >> >You must be one of the privileged ones , me and perhaps other lowlife
> >> >wantree customers never got one of these newsletters.
> >> >The only newsletter I have ever received from iinet is dated 29 Nov 1999.
> >> >
> >>
> >> umm, I'm a Wantree person, and I got it sent to the iinet address
> >> which we now have, it might help if you actually check the iinet mail,
> >> you may never know what might be sitting there :-)
> >>
> >> Frank
> >>
> >I never even new I had an iinet address. I'll have to side with
> >Sandgroper on this one - out of 3 Wantree email accounts I don't recall
> >seeing that newsletter either.
> >
>
> and log in with your Wantree username/password and Bob's your uncle,
> you will have mail.
>
Cheers Frank,
As soon as I sent off that last post I actually did a check on an iinet
address with my wantree user name and there was the iinet January
newsletter! Would have been nice of iinet to let us know that we had
theis email address so we could actually check the iinet newsletter that
apparently informs us of all these things.
Thanks for the reply anyway.
Paul Raj Khangure
: Even accounting for that, I can still see no reference to a 200 hour
: limit.
: Canm either MM or PRK or one of the other iinet "Gods" please clarify
: this ??
Speaking on an entirely personal level, the minute a Wantree user gets
disconnected for being over 200 hours, without them being informed in
advance of a change in policy, they can rightfully bitch.
Until then, they're cordially invited to cease whinging about
possibilities.
Paul Raj Khangure
--
I stayed up all last night playing poker with tarot cards.
I got a full house and four people died. - Stephen Wright.
I don't suffer from insanity, I enjoy every minute of it.
Helly-Bear
But I did receive 5 copies of the Scoop Newsletter in one day :)
§:Ş
Helen
Sandgroper <stev...@XXNOSPAMXXwantree.com.au> wrote in message
news:387ad7be$0$83...@echo-01.iinet.net.au...
>
> Zac Charlesworth wrote in message ...
> >January Newsletter
> >
> ><snipped the newsletter >
>
> January newsletter from iinet ??????
> You must be one of the privileged ones , me and perhaps other lowlife
> wantree customers never got one of these newsletters.
> The only newsletter I have ever received from iinet is dated 29 Nov 1999.
>
Matteo Vinci
Michael Malone
: My Wantree account is a NetConnect Premium 120 and cost $110 for 3
: months with unlimited access , I wonder what type of account iinet will try
: and stick me with.
: Looks like iinet hasn't even had the decency to inform wantree customers
: that their account types have changed.
If your account conditions change, then you will be notified,
well in advance. If you have not been notified, then your
account conditions have not changed.
MM
Michael Malone
: iinet should have informed the wantree customers of the changes and of
: their iinet mail account and given instructions on how access the account.
: So iinet , WHEN are you going to inform the wantree customers of their new
: iinet e-mail accounts and how to access them.
You are not required to change anything. Yes, you happen to have
an iinet username. This makes our accounting system easier. But
we're not going to email 8000 clients and say "here are your new
settings" without considerable thought and preparation.
Its quite simple. The reason you haven't heard anything about
changing your username is because nothing has changed. You don't
have to change jack yet.
MM
Ian Peters
>
> Zac Charlesworth wrote in message ...
> >January Newsletter
> >
> ><snipped the newsletter >
>
> January newsletter from iinet ??????
> You must be one of the privileged ones , me and perhaps other lowlife
> wantree customers never got one of these newsletters.
> The only newsletter I have ever received from iinet is dated 29 Nov 1999.
This is a very valid point. Not enough has been said about wantree clients
gaining access to shells/new email addresses. The only reason I found out
is because I occasionally use shell.wantree.com.au (hence I had shell
access enabled which unless specifically requested, wantree customers
don't) and when I logged on there were details of my new username and
password. This being the case, I only became aware of my new email
address and iiNet login on chance of seeing it when I logged onto the old
wantree shell, and have seen nothing anywhere else telling me about it.
A personallised Wantree wide e-mail saying new usernames and
passwords and also explaining to clients they have a new email address
(user...@iinet.net.au) and a new usable news server, that old proxy
server settings are defunct (what happened to
www.wantree.com.au/proxy.pac?) and also new dial in numbers. I had
to call support to find out the latter.
Of course this may all be coming .... we might be just jumping the gun,
but it is incorrect to jump the gun and start killing off Wantree things
before announcing access to iiNet things.
--
////// ///// ////// Ian Peters
// // // // http://jaguar.axg.net/ian
// // ////// Benetton Formula 1
////// ///// //
Zac Charlesworth
<ipe...@tartarus.uwa.edu.au> escaped the abyss to utter the following
foreboding words:
>Sandgroper <stev...@XXNOSPAMXXwantree.com.au> wrote in message news:387ad7be$0$83...@echo-01.iinet.net.au...
>Of course this may all be coming .... we might be just jumping the gun,
>but it is incorrect to jump the gun and start killing off Wantree things
>before announcing access to iiNet things.
I think the whole thing is that nothing has really changed for the
wantree users other than a new place to pay their bills. I'm under the
impression that everything should still be ok for them to continue
using the net without the additional facilities.
I'm sure that when they need to know, they will be told.
I think Sandgroper might just be getting a little over-agitated about
something pretty minor.
Zac
Sandgroper
Zac Charlesworth wrote in message ...
>Jan 2000 18:25:22 +0800 a mysterious being known only as "Ian Peters"
><ipe...@tartarus.uwa.edu.au> escaped the abyss to utter the following
>foreboding words:
>
>
>
>I think Sandgroper might just be getting a little over-agitated about
>something pretty minor.
Just a bit pissed off about not being informed about some changes for wantee
customers , like being unable to pay my account at wantree's office , and
then get told that everything was "all in the (iinets) January newsletter"
, which I have never even heard of , let alone received.
Glen A. Lewis
<stev...@XXNOSPAMXXwantree.com.au> wrote:
Hello everyone,
>It is becoming more apparent that since the merger of iinet , wantree and
>omen that wantree customers are being treated like second class customers
>and are not informed about the changes brought about by the merger and have
>experienced degradation of services .
The reason for this is that we have been trying to keep the number of
changes which effect clients to a minimum. There is very little point
advising clients of changes which shouldn't generally affect them -
and believe me, we have been trying to keep the effects of changes to
an absolute minimum.
Some of these changes however, have caused some small issues which you
would have seen on the iinet.netstatus news group, however iiNet
clients have also experienced similar problems. In particular was the
issues with the authentication server which was plaguing us until it
was replaced last week.
>It even takes 24 hours to get a e-mail reply from support now days and as
>for wantree's homepage , it has taken 2 weeks to change the news headlines.
I was lead to believe that it was generally anything up to three days,
depending on who the email was allocated to. In general we put emails
at the same priority as incoming phone calls, however with the
additional load caused by the merger, I have admittedly been caught
short staffed which resulted in our advertisement on the weekend
looking for customer service officers.
I apologise for this sincerely, and if you wish to lay blame for this
please blame me, not the fantastic and dedicated support staff who do
their very best to help you. I am confident that over the next week
or so, many of these delays will disappear, and the quality of service
which we have been renowned for will reassert itself.
>Wantree used to give it's customers a account reminder 4 weeks before the
>account was due , I waited for this reminder so I could pay my account.
>When it didn't arrive , I decided to just go in and pay the account at
>Wantree.
We have recently rebuilt our accounting server to better serve the
clients of Omen and Wantree. As a result of this, we turned off our
invoicing software for a week whilst we rebuilt that part of the
program. It has now been finished (today), and we issued a fair
number of invoices. It should be carefully noted, before people jump
up and down, that clients would have the usual two weeks to pay the
invoice.
>I knew that the wantee office was still open but when I got there I was told
>that I would have to go to iinet to pay my account.
>
>I have never been informed that I couldn't pay my account at wantree and I
>definitely wasn't going to troop up the other end of the terrace just to pay
>my account , and when I told this to the girl , she said that if I had my
>account number with me , I could pay it at a post office.
>Not only did I not have my account number with me ,but I DID NO KNOW THAT I
>COULD PAY MY ACCOUNT AT A POST OFFICE.
I do deeply apologise for the inconvenience this would have caused.
Having walked between the offices so many times over the past couple
of months, I have too learned to hate the walk. I believe that we
did, in fact, email all Wantree users with this fact, and am sorry
that not all Wantree users received the message. However, I hope to
check this out tomorrow when I get in, and will post an addendum and
apology if it wasn't.
>Wantree hasn't informed any of it's customers about many of the changes
>brought about by the merger , or the other services that come with iinet.
>I and perhaps others have only picked up a few changes only because of being
>regulars in iinet.general
There have been no changes so far. We probably should send out more
nice warm emails telling people things like: You will ALWAYS retain
your email address and web page address - you will in fact get a
second one - and if you want to use that one, you are welcome too.
So, things like your stationary, shouldn't have to change. And we
understand that as a customer, you have paid for a service and expect
that you shouldn't have to wear the costs of that service being
aquired by someone else. Really, we do.
>So when is iinet/wantree going to pull their finger out and inform wantree
>customers about:
>
>all the new changes and how it will effect them
>account types and if they will change.
>the new services that the merger has to offer
>the address of all the account details / ISP information and diagnostics
I am currently working on a plan which will hopefully answer some of
these questions. We haven't, in all honesty, done large aquisitions
such as Wantree before, and are taking it very very slowly - believe
me when I tell you that it would be suicidal to try and email 6000
clients with their new settings - if new settings are required at all.
So we are just moving down the integration path slowly.
>Perhaps iinet think that they can treat wantree customers like mushrooms
>....... kept in the dark.....etc
Not really. Nothing has happened yet. Many of the management types
at iiNet read this group, and over the years we have been, errr,
pretty frank about various issues which have arisen - I think I still
have that email which Zac told me I was a putz, somewhere - so we have
never been afraid of talking with our clients - they are often our
greatest asset, not just for our revenues, but their constructive
critisism.
Explorer account no longer have 200 hour limits applied to them - we
have removed it from out web page last week, and once everything else
is finalised, we hope to advise those Explorer account holders of the
change. This makes the Netconnect-120 and Explorer accounts identicle
(by enlarge).
>iinet/wantree can just wait until the next time I am in Perth to pay my
>account.
If you would like, I can arrange for an Australia Post Invoice to be
sent to you which will enable you to pay at the local post office - or
BPay, much easier than wandering into Perth.
Just as a final comment. Some people have the concept that iiNet is
the evil empire who is swallowing up smaller ISP's. This is really
not true. All three ISP's in the transaction (inc. Omen) realised
that the best way of surviving in this competative marketplace was to
come under a single banner, which is iiNet. The owners of the three
companies have been friends for years, and the staff are merging well
by enlarge.
I personally apologise if people are getting less than the quality of
service they expect - to both Wantree, Omen and of course, iiNet
members. I am very aware that the service can be better and am doing
my very best to resolve as many issues that I can. Please be patient
with me, and we will end up with a provider far better than the sum of
its parts.
If anyone would like to email me directly on my work email address
with concerns, questions which they may have, please do so. I like
talking to people :)
Kind Regards
Glen Lewis
Customer Service Manager
(ki...@iinet.net.au)
Anthony Shipley
>And we understand that as a customer, you have paid for a service and expect
>that you shouldn't have to wear the costs of that service being
>aquired by someone else. Really, we do.
Ah, I remember the good old days of being put on hold for 45 minutes by
an Ozemail support (sic) person in Sydney while I was phoning from
Perth trying to convince them that it was not my modem settings that was
preventing me from connecting but their Perth lines (which they
confessed to my contact at Dynalink).
Now THAT was service :-)
-
anthony shipley
xpct th nxpctd
Sandgroper
Glen A. Lewis wrote in message <387b086f...@news.iinet.net.au>...
>On Mon, 10 Jan 2000 15:01:19 +0800, "Sandgroper"
><stev...@XXNOSPAMXXwantree.com.au> wrote:
>
>Hello everyone,
>
>>It is becoming more apparent that since the merger of iinet , wantree and
>>omen that wantree customers are being treated like second class customers
>>and are not informed about the changes brought about by the merger and
have
>>experienced degradation of services .
>
>The reason for this is that we have been trying to keep the number of
>changes which effect clients to a minimum. There is very little point
>advising clients of changes which shouldn't generally affect them -
>and believe me, we have been trying to keep the effects of changes to
>an absolute minimum.
>
Hi Glenn,
Thank you for your well written , clear and informative post about some of
the things that have happen with the merger of iinet , wantree and omen.
I have now a better understanding of what's happening ,for me as a wantree
customer.
That is all ever wanted , to be informed of changes so as not to cause any
confusion or problems , like going to wantree to pay my account and then
finding out that I have to go all the way to iinet ,that my type of account
has changed or that I could pay my account at a post office
Once again , thank you for you informative post.
:)
Helly-Bear
Thank you so very very very much for all that information! Everything is now
understood :)
§:Ş
Helen
Glen A. Lewis <ki...@kisa.com> wrote in message
news:387b086f...@news.iinet.net.au...
Dennis
> Unlimited as in access time , wantree had (has) no monthly time limit ,
you
> could get kicked of after 2 hours like any other ISP , but you could clock
> up any amount of hours during the month.
>
>
> Sandgroper
i was formely with upnaway(thru Warnbro POP) and would get kicked auto
after 4 hours,no matter what $40 per month
last month on iinet explorer i was online 270 hrs
got kicked maybe 3 or 4 times (after about 8 hours)
you don't know how good we have got it till you have been with these crap
isp's.
everythings faster,better support,they had none.
i actually save enough in phone calls to pay for my internet account .
dennis
Roger Yerramsetti
| gaining access to shells/new email addresses. The only reason I found out
| is because I occasionally use shell.wantree.com.au (hence I had shell
| access enabled which unless specifically requested, wantree customers
| don't) and when I logged on there were details of my new username and
| password. This being the case, I only became aware of my new email
| address and iiNet login on chance of seeing it when I logged onto the old
| wantree shell, and have seen nothing anywhere else telling me about it.
The point of the message on shell.wantree.com.au (attached below for those
that havn't seen it), wasn't to inform you of your new username, but was
to accustom the very small amount of people that use the shell server,
that opera exists, and they can use it.
Certainly when it comes to the day that mule will be turned off, clients
will be informed. But for now, we are getting the shell users accustomed
to the existance of opera. It in no way was meant to be an announcment of
usernames.
| A personallised Wantree wide e-mail saying new usernames and
| passwords and also explaining to clients they have a new email address
| (user...@iinet.net.au) and a new usable news server, that old proxy
They were informed about news server changes, and news.wantree.com.au
points to one of iinet's news servers.
| server settings are defunct (what happened to
Who says old proxy server settings are defunct? The magic of transparent
proxying, something wantree and iinet have taken advantage of for a long
time.
| www.wantree.com.au/proxy.pac?) and also new dial in numbers. I had
nothing happened to proxy.pac.
<rogery@mule:~> telnet www.wantree.com.au 80
Trying 203.12.221.9...
Connected to www.wantree.com.au.
Escape character is '^]'.
GET /proxy.pac
function FindProxyForURL(url, host)
{
if (isPlainHostName(host) ||
dnsDomainIs(host, ".wantree.com.au") ||
dnsDomainIs(host, ".download.net.au"))
return "DIRECT";
else if (isInNet (myIpAddress(), "203.27.235.0", "255.255.255.0") ||
isInNet (myIpAddress(), "203.38.16.0", "255.255.255.0"))
return "PROXY 203.27.235.11:80";
else
return "PROXY 203.27.235.11:80";
}
Connection closed by foreign host.
You have mail in /var/spool/mail/rogery
| Of course this may all be coming .... we might be just jumping the gun,
| but it is incorrect to jump the gun and start killing off Wantree things
| before announcing access to iiNet things.
Precisly. There is little point announcing anything, when systems are
still in the process of migration.
The whole point of the excercise, is that clients don't have to change
anything. Its unavoidable in some cases, but in most part noone should
have to change anything.
-----
Roger Yerramsetti [ rog...@iinet.net.au ] if (sleep) {
Network Engineer [ http://www.iinet.net.au ] /* as if :) */
iiNet Limited [ Ph: +61 8 9214 2222 ] }
Mike
Bates kindly informs us...
>
>I know people that have used upto 500 hours online per month.........
<hrrrm> If someone is on for 500hrs - I would wonder if they would
of had a better life chasing Hale-Bop ;-)
--
Rgds ~`:o)
Mike Perth, Western Australia Mailto: <era...@wantree.com.au>
99% efficient RAPS charger, GMH Turbo with Twin tyres, surplus parts:-
http://www.wantree.com.au/~erazmus
.
Some say there is no magic but, all things begin with thought then it
becomes academic, then some poor slob works out a practical way to
implement all that theory, this is called Engineering - for most
people another form of magic.
.
" ...mmm thats because the laws of physics exceed the boundaries of
the contractual agreement (and the money ain't enough either)... "
Rob
Matteo Vinci <vi...@wantree.com.au> wrote in message news:387aa2b9$0$83...@echo-01.iinet.net.au..."Sandgroper" <stev...@XXNOSPAMXXwantree.com.au> wrote in message news:387a9f27$0$83...@echo-01.iinet.net.au...
Matteo Vinci wrote in message <387a9af3$0$83...@echo-01.iinet.net.au>...
i had the exact same dilema
its absolutely shocking
Wantree Internet was better on its own, without any interference from
iinet
When i had to tell my dad, "oh look it says the office is close and we
have to go pay at iinet now" he just got in a shit, because they didnt even
notify us, and i couldnt pay at the post office because they never sent me
my invoice
So we had to go all the way upto friggen iinet.......when we got there,
we were waiting a while, and i heard the secretary mutter these words "we
can not provide unlimited access"
Where was Wantree Internet did
************************************
So what type of account did iinet forced you to get and how much did it
cost.
My Wantree account is a NetConnect Premium 120 and cost $110 for 3
months with unlimited access , I wonder what type of account iinet will try
and stick me with.
Looks like iinet hasn't even had the decency to inform wantree customers
that their account types have changed.
Sandgroper
==========
Remove XXNOSPAMXX in reply address
***********************************************************************well i paid $40 when i renewed my account when i had to go pay at iinet,dont know if they changed my accounti still dial into wantree and and still a wantree customer as far as im concernedthe account i think iinet has thats equivilant to the netconnect ones is called the explorer or disvocery accountits not unlimited accessonly 200hrs per monththen your like the first to be kicked off and crap if u use up those hours or some stupid stuff like that
Rob
i had a 60hr connection!
that was pretty funky :)
Phil L <hib...@ii.net> wrote in message news:387AA97D...@ii.net...
> Matteo Vinci wrote:
>
> > the account i think iinet has thats equivilant to the
> > netconnect ones is called the explorer or disvocery
> > account its not unlimited access only 200hrs per month then
> > your like the first to be kicked off and crap if u use up
> > those hours or some stupid stuff like that
> >
> >
>
> Of course, as Batesy pointed out, that is around 6 hours, 40 min a
> day....
>
> I find that I can get almost 10 hours a day when I log on, 'cos I don't
> use the net every day....
>
> Heck, I've even had 14 hour connections....
>
> Course if you want truly unlimited hours, you can either get a permanent
> connection, and pay accordingly, or move somewhere like Busselton, right
> Zac?
>
> I used to find when I was with Omen, I'd generally get 2 hour
> connections, but quite often I might get up to 6....
>
> With iiNet, I get 8 hours easily, that is if I want it....
>
> And once you pass your 200 hours... which when I did that (last
> month...) was on the 30th IIRC.... you get kicked after half an hour if
> the lines are congested... seems pretty damn fair to me...
>
> Before your 200 hours, you'll get kicked after 2 hours if the lines are
> congested...
>
> If there's no congestion, you'll still be able to get your long log
> ins.... and besides it's only the end of the month.....
>
> Tho, perhaps there might be a market for something like a
> semi-permanent connection...
>
> 300 hours a month before the kick daemon get's its little tweaking,
> maybe up the web space to say 30Mb...
>
> Gives you pretty much 10 hours a day... and no-one should really be
> complaining about that.....
>
> Even if you use your iiNet account at work all day, you then get a
> couple of hours when you get home too....
>
>
>
>
>
> --
> ---
> Phil L.
>
> ICQ: 26289546
> Mobile: 0403 05 2070
>
> Photo's and Information from Wanneroo (Barbagallo) Raceway, including
> Sports Sedans.
>
> http://www.iinet.net.au/~hibeach/
>
>
> NASCAR comes to Barbagallo's Feb 2000.
>
>
Nigel Duff
ki...@kisa.com (Glen A. Lewis) writes:
<...>
>
> I apologise for this sincerely, and if you wish to lay blame for this
> please blame me, not the fantastic and dedicated support staff who do
> their very best to help you. I am confident that over the next week
> or so, many of these delays will disappear, and the quality of service
> which we have been renowned for will reassert itself.
>
Accepting blame and sticking up for your staff? Kudos to you Glen.
- Nigel Duff
Helly-Bear
§:Ş
Helen
Rob <robste...@iname.com> wrote in message
news:387b614b$0$19...@motown.iinet.net.au...
Doug & Jaana Wilson
<sk...@takeoutwantree.com.au> wrote:
> I reguarly have 20 - 50hr connections :) Bloody wonderful service!
>
> :Ş
>
> Helen
>
> Rob <robste...@iname.com> wrote in message
> news:387b614b$0$19...@motown.iinet.net.au...
> > > Heck, I've even had 14 hour connections....
> >
> > i had a 60hr connection!
> >
> > that was pretty funky :)
My current DingoBlue connection is at 80 hours. It's like having a perm
56k connection.
--
Zen Master to hotdog vendor: "Make me one with everything."
Helly-Bear
> >
> >I know people that have used upto 500 hours online per month.........
>
> <hrrrm> If someone is on for 500hrs - I would wonder if they would of had
a better life chasing Hale-Bop ;-)
My total connection time for December was 628hrs... (26 days 4hrs 36mins
10sec) and 670+hrs for November and Oct LOL I daredn't look back any
further!
Goooooo iiNet/Wantree! :)
§:Ş
Helen
Paul Raj Khangure
: My total connection time for December was 628hrs... (26 days 4hrs 36mins
: 10sec) and 670+hrs for November and Oct LOL I daredn't look back any
: further!
Kisa, can we employ this one?
Can we, can we, huh?
Rob
Paul Raj Khangure <p...@sweet-thang.digitaljunkie.net> wrote in message
news:85hfhp$dek$1...@she-bitch.digitaljunkie.net...
Anthony Shipley
>hm, nearly as much as me!
Actually, I think Paul was more impressed by the gender and the idea of
having a bear around the place (especially a heli one).
Bill Holder
>
> ki...@kisa.com (Glen A. Lewis) writes:
>
> <...>
>
> >
> > I apologise for this sincerely, and if you wish to lay blame for this
> > please blame me, not the fantastic and dedicated support staff who do
> > their very best to help you. I am confident that over the next week
> > or so, many of these delays will disappear, and the quality of service
> > which we have been renowned for will reassert itself.
> >
>
> Accepting blame and sticking up for your staff? Kudos to you Glen.
>
> - Nigel Duff
>
We outnumber him and quite a few of us are biger than him :)
...bilbo...
Helly-Bear
§:Ş
Helen
Steve Hodges
>
> On Mon, 10 Jan 2000 15:01:19 +0800, "Sandgroper"
>
> the evil empire who is swallowing up smaller ISP's. This is really
> not true. All three ISP's in the transaction (inc. Omen) realised
> that the best way of surviving in this competative marketplace was to
> come under a single banner, which is iiNet. The owners of the three
> companies have been friends for years, and the staff are merging well
> by enlarge.
So (for those of us old enough to remember) is this the effective
reunification of R55? (or do I have some of my names mixed up?)
Steve
Anthony Shipley
>Remember the name Mario Polycarpou?[1]
He who came before our "D"?
Isn't it time for your medicine, pops?
Matteo Vinci
"Glen A. Lewis" <ki...@kisa.com> wrote in message news:387b086f...@news.iinet.net.au...
Jean-Michel Howland
>
>In article <387C975A...@wantree.com.au>, Steve Hodges
><sho...@wantree.com.au> wrote:
>
>>So (for those of us old enough to remember) is this the effective
>>reunification of R55? (or do I have some of my names mixed up?)
>
>
>Remember the name Mario Polycarpou?[1]
>Remember the "Code of Ethics" debate? *grin*
As I was searching through my old documents the other day I stumbled
across Grunting Glades! Ahhhh, those were the days. I wonder what Mr
Polycarbonate is doing these days?
-jmh...
--
Rob
Matteo Vinci <vi...@wantree.com.au> wrote in message news:387dfade$0$19...@echo-01.iinet.net.au...
Jason Cornelius
Okay people.. Please stop posting in HTML or RTF. 20kb for 2kb of text is
ridiculous.
Jason.
Anthony Shipley
Strange. In Agent I got Rob's message displayed as if it was sent as
normal plain text but sometimes I do just get html messages as
attachments. Anybody know why (mebbe it's just the clients the sender is
using?).
Dave
Carsten Bauer
gunpoint and was ordered state the following:
>
>
>
>Dave wrote:
>
> The best thing about paying your account is that you can use BPay. >You don't need to walk around town.
>
Yeah, stop it
I hope this message doesn't have a HTML attachment
It's like a bad smell. It doesn't go away
--------------------------------------------
... If it walks out of your refrigerator, LET IT GO !
Carsten Bauer - ICQ: 1141remove-me9465
Email: numloxx...@TRUCK.iinet.net.au
Change the obvious to reply
ArchAngel
"Dave" <zeb...@wantree.com.au> wrote in message news:3893f064$0$20...@echo-01.iinet.net.au...
Phil L
> the topic must mean wantree customers are trweated like second class
> citizens by iinet.
>
> "Dave" <zeb...@wantree.com.au> wrote in message
>
Perhaps it should read "Wantree customers who post in HTML, and can't
quote properly are second class citizens"?
Dave
that was in the format. My setting tell me the I send in Plain Text.
Work that out
"Carsten Bauer" <nos...@iinet.net.au> wrote in message
news:js989schhoer65v84...@4ax.com...
> On Sun, 30 Jan 2000 16:12:33 +0800, Jason D. Jordan was held at
> gunpoint and was ordered state the following:
> >
> >
> >
> >Dave wrote:
> >
> > The best thing about paying your account is that you can use BPay. >You
don't need to walk around town.
> >
Dave
]
"Phil L" <hib...@ii.net> wrote in message news:38963B68...@ii.net...
Dave
address and still be able to use my wantree one?
Thanks
"Glen A. Lewis" <ki...@kisa.com> wrote in message
news:387b086f...@news.iinet.net.au...
> On Mon, 10 Jan 2000 15:01:19 +0800, "Sandgroper"
> <stev...@XXNOSPAMXXwantree.com.au> wrote:
>
> > There have been no changes so far. We probably should send out more
> nice warm emails telling people things like: You will ALWAYS retain
> your email address and web page address - you will in fact get a
> second one - and if you want to use that one, you are welcome too.
> So, things like your stationary, shouldn't have to change. And we
> understand that as a customer, you have paid for a service and expect
> that you shouldn't have to wear the costs of that service being
> aquired by someone else. Really, we do.
>
Martin Livings
: Glen could you show me how I may be able to access my new iinet email
: address and still be able to use my wantree one?
That depends on what email package you're using. What email package ARE
you using? If Outlook Express 5, as it appears, just go to the Tool menu
and choose Accounts, then click Add, then Mail. Enter in your iiNet email
address details here, including the incoming mail server
(mail.iinet.net.au). Now, if you're going to be dialling in using iiNet,
you'll have to set the outgoing mail server to
"mail.m.iinet.net.au". Otherwise, leave it as your Wantree outgoing mail
server (mail.wantree.com.au, from memory).
Hey presto, you can now read both your Wantree and your iiNet email from
the one email package. You can even choose which one to SEND email from,
when composing a message there'll be a "From" bar now which you can select
an email account from.
I hope this helps.
Martin Livings
iiNet Ltd.