Questionnaire Customer Satisfaction

[Monty Anand]

---------- Forwarded message ----------
From: Monty Anand <monty...@gmail.com>
Date: Thu, Mar 31, 2011 at 3:01 PM
Subject: Questionnaire Customer Satisfaction
To: mba09pl...@googlegroups.com, mba_lm...@googlegroups.com, mba0911...@googlegroups.com

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Questionnaire Customer Satisfaction

Name *

Sex * Male Female

Age

Contact Number

Email Address

Occupation

Do you have a mobile phone?

• Yes
• No

Are you aware about telecommunications service ?

• Yes
• No

If yes, then which operator’s Service do you use?

• Vodafone
• Airtel
• Idea
• Reliance
• BSNL
• Tata

Are you aware about Vodafone?

• Yes
• No

From which source you came to know about Vodafone?

• Advertisement
• Hoardings
• Newspapers
• Monthly Publicity

Since how long you are using Vodafone services?

• Less than one Month
• 2-6 Months
• 7-12 Months
• More tha one year

How often you come to know about any new service offered by telecom Company ?

• one week
• one month
• quarterly
• Yearly

Which of the following services do you use of Vodafone?

• PrePaid
• Post Paid

Which services are more helpful to you while using Vodafone services?

• Call Rates
• SMS Services
• GPRS
• Network
• Value Added Services

Do you call at customer care?

• Yes
• No

If yes, how often you call at customer care?

• Daily
• Once in a Week
• Once in a Month
• Rarely

For what reason you call at customer care?

• Value added services
• Information regarding new schemes
• Complaints
• Other Queries

Rate the following services on the basis of your satisfaction.

		Excellent	Very Good	Fairly Good	Average	Poor
Network
SMS Rates
New Schemes and Offers
Customer care
Recharge Outlets
Call Rates
Value Added services

Do you prefer buying handset from telecom service provider?

• Yes
• No

Do you use GPRS service provided by Telecom Service provider ?

• Yes
• No

If Yes, which GPRS Pack you prefer ?

• Depends on Usage
• Daily
• Weekly
• Monthly

Are you satisfied by the speed of GPRS connection?

• Yes
• No

Will you buy 3G service when it is implemented fully?

• Yes
• No

What makes you unaware about Vodafone?

• Less Advertisement
• Less Publicity
• Others

Why you are not using Vodafone services?

• Lack of awareness
• High Prices
• Poor Services
• Poor Network

What is your monthly usage?

• <100
• 100-300
• 300-500
• 500-1000
• >1000

Are you satisfied by the billing process from the company?

• Yes
• No

Are you aware of MNP (Mobile Number Portability)?

• Yes
• No

if yes, then do you want to change your telecom operator?

• Airtel
• Idea
• Reliance
• Aircel
• Videocon
• Tata

How often you switch your telecom operator?

• one week
• one month
• Quarterly
• Yearly

Do you think MNP will make a revolution in telecom sector?

• Yes
• No

Do you know about the top-ups and validity cards ?

• Yes
• No
• Some what

Would you like to recommend Vodafone to others?

• Yes
• No

Response on the new services on the basis of your satisfaction ?

		Excellent	Very Good	Good	Average	Poor
Video Call
High Internet speed on 3G
TV on Mobile
Social Networking Sites
MNP(Mobile Number Portability)

Do you know full form of SIM?

Give your suggestions to help in serve you better ?

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Regards:-
Monty Anand

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Regards:-
Monty Anand