Re: Discovery Plus App Not Working On Lg Tv
Lucho Bizier
I have been using my discovery plus channel without any problem but since this monday 9/13/2021 this app wont start on my roku device. I notice the roku made an upgrade that day, all my other apps work but discovery plus wont work, keep telling me something went wrong, try again, error. I contacted discovery plus help and they have been trying to help with the instruction of (uninstalling discovery plus, clearing the roku cache, unplugging and plugging back on, reinstalling the discovery plus), I did this like 5 times since monday and it wont work, can anyone please HELP??
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If the issue remains unresolved, I'd recommend reaching out to Discovery+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Discovery+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
I have the same issue. Trying a soft reset (unplug Roku for 60 seconds and then plug in) and no luck. BTW, with Discovery Plus, there is no option to Remove the Channel, only manage subscription, so I cannot remove the channel and add it back. Roku needs to address this.
If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. Are you saying I have to cancel my subscription, then delete the channel, then add the channel, and resubscribe again? That seems silly. Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it.
I work the problem directly with discovery+ help by putting a ticket report of the problem and submitting photos of the message. Reported on Monday and they keep track of the report by email with me everyday until it started working on Thursday. I did not cancel it. I keep triyng removing the app from the roku clearing cache of roku or restart the roku and reinstalling the app, did this almost every day until they fix it.
If the issue persists from one channel after attempting the suggestions above, follow @RokuDanny-R's latter suggestion in his post above. Channels on Roku are maintained by the channel developer themselves. They are the best ones to help you out with this matter.
This process will sign you out of your TV apps and reset personalised settings that you may have changed. Once you have completed the process, you will be able to sign in to your TV apps.
I activated discovery plus on sky stream started to watch a programme. Went out came back tried to continue watching the programme but it's a bank screen with a square in the centre. All other apps work just discovery plus
Hello I am new to any type of discussion online anywhere, I am having trouble with my discovery plus on my sky stream, all it does is come up with splash image, greyish screen and does nothing else, any help with this would be great as it was working absolutely fine yesterday
The first thing to try is to reboot the device. This can be done by turning it off at the plug, or unplugging it for a couple of minutes. As these devices are essentially mini computers they sometimes can be prone to crashing and misbehaving that a reboot normally resolves.
If the reboot doesn't help at all, you can try an App Refresh. This will refresh the apps that are on your Sky Stream device and is can help solve issues that can be caused by corrupted app metadata. T o do this go to Settings -> System Management -> Resets & Updates -> Refresh Apps. This process is not instant and is carried out in the background so it may take up to 24 hours to complete. You can still use your Sky Stream at the same time but i'd avoid trying to load Discovery plus for several hours.
Anyone else randomly not able to get on this app?? It gives me an error code saying I'm not connected to internet (I am, Sky Stream, Gigafast and all other apps working fine) or it hangs on a screen with a black box and 'splash image' written on it. What's going on???
Opening the discovery plus app it says there is no internet connection, there is an internet connection and all other apps work. I can watch discovery plus on my phone but not through the app on sky stream.
A few people have reported this issue on the forum today affecting YouTube and discovery +, which may have been caused by your stream puck updating to the latest Q024 release potentially and maybe corrupting the app.
Hi! Sorry got busy with the holiday stuff. It stillness working, I factory reset the device, redid everything, took the apps off phones tablets etc, reinstalled them again still no go. It "casts" but black screen and in app it shows its casted but does time out. Probably just try to get a new one. I havent heard back from discovery+ yet to see if they have anything to fix it.
So, I just got an answer back from dicovery+ and they said my chromcast isn't supported anymore. I have a gen 1. Hasnt been supported since September. So I'm off to upgrade I guess. Thanks for the help
"Hrmm I apologize for the delay. This looks like a 1st Generation Chromecast which isn't a supported device for discovery+. I know it may have been working for a bit but if you encounter issues on it we typically recommend uninstalling/reinstalling the app on your phone -- resetting the network and making sure everything is updated. Further from that we would recommend updating to a newer generation of Chromecast or to a device like a Fire stick etc."
@SkyHelpTeam @JonD09 Hello Jon, we're aware of an issue with new customers signing up for discovery+. Our support teams are currently investigating this issue and we hope to have it working shortly. We apologise for any inconvenience caused by this. ^JD
@SkyHelpTeam @CitizenF__ Hello Fred, we're aware of an issue with new customers signing up for discovery+. Our support teams are currently investigating this issue and we hope to have it working shortly. We apologise for any inconvenience caused by this. ^JD
@SkyHelpTeam @LiamROliver Hello Liam, we're aware of an issue with new customers signing up for discovery+. Our support teams are currently investigating this issue and we hope to have it working shortly. We apologise for any inconvenience caused by this. ^JD
@SkyHelpTeam @0charliecharles Hello Charlie, we're aware of an issue with new customers signing up for discovery+. Our support teams are currently investigating this issue and we hope to have it working shortly. We apologise for any inconvenience caused by this. ^JD
@SkyHelpTeam @markimutai Good Evening, we're aware of an issue with new customers signing up for discovery+. Our support teams are currently investigating this issue and we hope to have it working shortly. We apologise for any inconvenience caused by this. ^JD
@davidwarren52 @discoveryplus what nightmare. App will not connect to rugby. Tells me to download app which I have and signed in then it tells me to do it again and returns me to start. It just is not working.
@Liamjhmc12 @discoveryplus, your "free stream" is not working through the app through my sky box and is trying to force me to upgrade and pay for tnt sports even though it was supposed to be free
@dplus_supportUK @whyonly80k Hi, thank you for reaching out to discovery+. I understand you were experiencing some issues with Bath v Northampton Rugby. I do apologise for any inconvenience caused. I'll raise this as feedback and if you experience any issues in the future, please reach back out. -Kelsey
@WolverineEye @discoveryplus just so you know, your DRM rollout is a complete disaster! Get it fixed, or you can roll me a refund. I had no problems with the service I pay for until you decided to get cute!
@Davlahh Anyone of my UK based IWC fellows, are you also watching the WWE content on the dreadful @discoveryplus application that doesn't work 70% of the time and has the absolute worst customer service or is there PLEASE SOMEWHERE ELSE I CAN WATCH THE SHOW ??
@M18Snooker Is anyone else having issues with @discoveryplus right now? Trying to watch Joe O'Connor vs. Julien Leclercq and the picture keeps breaking up every so often, makes it really challenging to watch
@dplus_supportUK @DJGaryBaldy Hi Gary, thanks for getting in touch. We're sorry that the most recent episodes of The Yorkshire Auction House are not yet showing on discovery+. This issue has been raised to the team responsible, who are working to resolve it as soon as they can. Kind regards, Janet
@PlantPedaller Has anyone who subscribes to @discoveryplus to watch the cycling streams broadcasts on @eurosport @EurosportP and had problems with the stream constantly pausing on PC been able to solve the issue? @GcnRacing @gcntweet