Citizen Charter of Directorate of Family Welfare-regarding.

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DIRECTORATE OF EDUCATION: GNCT OF DELHI COORDINATION BRANCH: LUCKNOW ROAD: DELHI

No.30-3(17)/Coord/Circular/2011/Vol.III/ M/?J "\<>ffl               Dated:^ J b/^

CIRCULAR

Sub:  Citizen Charter of Directorate of Family Welfare-regarding.

Please find enclosed herewith copy of letter No. F.4(8)/DFW/MEM/2011-12/3463-3566 dated 05/07/2011 alongwith a copy of Citizen Charter of Directorate of Family Welfare received from Directorate of Family Welfare, GNCT of Delhi. 'B' & 'C Wing, 7^th Floor, Vikas Bhawan-II. Near Metcalf House, Civil Lines, Delhi on the subject cited above for information please.

End: As above (04 pages)

(ShashlKaushal) Addl. Director of Education (Coord)

No.30-3(17)/Coord/Circular/20l 1/Vol.III/ |«$?| -f*W                   Dated:-  2) l?l^l1

Copy for information and necessary action to:-

(Shashi Kaushal) Addl. Director of Education (Coord.)

1.  PS to Director (F.ducation), Directorate of Education, Delhi.

2.     PS to Addl. Director of Education (Admn.), Directorate of Education.

3.           PS to Addl. Director of Education (School), Directorate of Education.

4.     All RDEs/DDEs of Districts Directorate of Education, Delhi (through website).

5.           All Branches of HQ, Directorate of Education, Delhi (through website).

6.     All HOS of Govt. Schools, Directorate of Education, Delhi (through website). OS (IT) with the request to upload the Circular on the website.

DIRECTORATE OF FAMILY WELFARE. GOVT. OF NCT OF F)F.I .HI 'B' & ⁴C WING, 7™ FLOOR, VIKAS BHAWAN - II, NEAR METCALF HOUSE,

CIVIL LINES, DELHI 110054. Contact no. 23813212, Fax no. 23813220 E-Mail dirdfw(%nic.in

F.4(8)/DFW/MEM/2011-l2- '2₅V\lo3, — %tkk

Datei-ox)* ]m

\{^/            Please find enclosed herewith 5 copy of the Citizen Charter of Diretorate of Family

^r^y4?^s Welfare,    B&C    Wing,    7^,h    Floor    Vikas    Bhawan-II,    Civil    Lines    Delhi-54.    for Vuf^     awareness/information to the people in your department.

This issues with approval of Director Family Welfare.

P.A.. Director Family Welfare, Vikas Bha\vaiwf*|0lvi1titie§ Delhi-54 for information

(Dr. A.K. Coel) H.O.O/I/c MEM

2.

Dcpiitv Director, Adminstrative Reforms, 7^lh level, C-wing, Delhi Secretariat, IP State. New

Dclhi-02

Director. Archaeology, Dara Shikoh Library Building, Kashmiri gate. Delhi-06

Director. Archives, I8A, Satsang Vihar marg, Spl. Inst. Area, New Delhi-67

Director, Art, Culture and Language, 7"¹ level, C-wing,Dclhi Secretariat, New Delhi-02

Director, Audit, 4^,h Level, C-wing Secretariat IP. Estate, New Delh-02

Addl Dirctor General, Central Jail, Tihar, Hari Nagar. New Delhi

Principal. College of Art, 20-22. Tilak, Marg. New Delhi

Conservator of Forests, llnd floor, A-Block, Vikas Bhawan, LP. Estate, new Delhi

10.       Vice Chancclor.Dclhi college of Engineering, Bawana Road, Shabad Daulat Pur. Delhi-42

11.       Dcv (Commissioner. Development. 5/9 Under Hil Road, Delhi

12.       Commissioner, District Admin.. 5 Shamnath Marg, Delhi

13.       Director. Die. Agrl., Mktg , 20. old Sectt Dclhi-54

14.  Director. Dte. of Eco. And Stat & O/o Chief Reg Births & Deaths, Room no  148. old sectt. Dclhi-54

irector. Dte. of Small Savings. N-Block, Vikas Bawan. LP. Estate, New Delhi Director. Education, Old Sectt.. Delhi-54

Chief Electoral Officer, Election (Chief Electoral Office), old St. Stephen College Building, Kashmiri Gate. Delhi

18.   Director. Fmployment. 2-Battery lane. Delhi

19.        Director. Environment. Delhi Sectt. IP Estate. New Delhi

20.   Commissioner. Excise L-Block, Vikas Bhawan, I.P Estate, New Delhi

21.   Additional Secretary, Finance, 4^lh level, A-wing, Delhi Secretariat, New Delhi-02

22.   Commissioner. Food & Supplies, K-Block. Vikas Bhawan, I.P. Estate, new Delhi

23.   Additional Secretary. GAD, llnd Level, A-wing, Delhi Secretariat, New Delhi-54

24.   Secretary. Clunidwara Election Office. F-Block Vikas Bhawan, I.P. Estate, new Delhi

25.   Special Secretary. Health & Family Welfare. 9^th level, A-wing, Delhi Secretariat. New Delhi

'&*(/

⁷"/Wc«

WfiJ

27.   Commissioner. Industries, C.P.O building, Kashmiri Gate. Delhi

28.   Director. Information and Publicity, Block no.9. old Secretariat Delhi-54

29.   Deputy Secretary, Information Technology, 9^,b level, B-wing, Delhi Secretariat New Delhi-02

30.   Commissioner, Labour, 5 Shamnath Marg, Delhi-54

31.   Joint Secretary. Land Building. Vikas Bhawan, I.T.O. New Delhi-02

32.   Joint Secretary. La\v& Justice and Legislative Affaris, 8th level C-wing. Delhi Secretariat. New Delhi-02

33.   Jt. Dircclor. Man Power & Employment IS.B.T.Kashmiri Gate, Delhi-06

34.   Joint Secretary. NCC Chabi Ganj, Kashmiri Gate, Delhi-06

35.   Additional Secretary, Planning, 6   level, B-wing, Dellii Secretariat, New Delhi-02

36.   Additional Secretary. Power, 8^,h level, B-Wing, Delhi Secretariat, New Delhi-02

37.   Jt. Dirctor, Prevention of Food Adultration (PFA), A-20, Lawrence Road, Indl Area. Delhi-35

 

38.    Dy. Controller of Accounts, Principal Accounts Office, A-block, Vikas Bhawan, Delhi

39.    Director. Prohibition, 4^lh level, A-wing, Delhi Secretariat, New Delhi-02

40.    Directro. Prosecution, Tis Hazari Court, Delhi

41.    Enginer-in-chicf, PWD, M.S.O. Building, IP. Estate, New Delhi-02

42.    Chief Engineer. PWD-II. 7^,h floor, M.S.O, Building, New Delhi-02

43.    Registrar, Registrar Cooperative Society, Old Court Building, Parliament Street, New Delhi

44.    Joint Secretary. Medical Supdt. Services, 7'^h floor, B-wing, Delhi Secretariat, New Delhi

45.    Secretary/Director. Social Welfare/Rehabilitation Services, Gins. Complex. Delhi Gate, New Delhi

46.    Director/Asst. Director, Tmrism, 2"' floor, Vikas Bhawan-H, Civil Lines Delhi-54

47.    Commissioner. Trade & Taxes, M.S.O Building, I P.Estate, New Delhi

 

48.   Joint Secretary. Training & Technical Education, Muni Maya Ram Marg, Pi tarn Pura, Delhi

49.   Commissioner. Transport, 5/9, Under Hil Road, Delhi

50.   Jt Secretary. Union Territory Civil Services (UTCS), Institutinal Area, Vishwas Nagar. Shahdara. Delhi

51.   Additionl Secretary, Urban Development, 9* level, C-wing Delhi Secretariat, New Delhi-02

52.   Deputy Director. Welfare of Sc/St. Room no. 156, old Secretariat. Delhi-54

53.   M.Supdt, Sanjay Gandhi Memorial Hospital. S-Block, MongolPuri. Delhi-83

54.   M.Supdt, L.N Hospital, J.L.N.,Marg, New Delhi

55.   Dean, MAMC, Bahadur Shah Jafar Marg, Near Delhi Gate, Delhi

56.   Dircclor. Gum Nanak Eye Centre, Maharaja Ranjit Singh Marg, New Delhi

57   Deputy Commissioner (South). Govt, of NCT of Delhi, MB. Road, Saket New Delhi-68

58.   Deputy Commissioner (West), Govt of NCT of Delhi, old middle School Builiding, Lawrance Road, Rampura, delhi-35

59.   Deputy Commissioner (Central). Govt of NCT of Delhi. Employment Exchange Building. Darya Ganj, Delhi

60   Deputy Commissioner (North West), Govt of NCT of Delhi,Kanjhawala, Delhi-68

61.  Deputy Commissioner (North East), Govt of NCT of Delhi,DC office Complex, Nand Nagari,
Delhi'

62.  Deputy Commissioner (North). Govt of NCT of Delhi, 1, Kirpa Narain Marg, Delhi-54
63   Deputy Commissioner (East). Govt of NCT of Delhi,L.M. Bandh, Shastri Nagar, Geeta

Colony, Delhi 64. Sh DK Mishra. Deputy Commissioner (New Delhi), Govt of NCT of Delhi, old Terminal Tax Buld. Kapashera. Delhi

65     Divisional Commissioner, 5 Sham Nath Marg. New Delh54

66     Principal. Govt Adul Sec. School, Shakti Nagar, Delhi-07

67. Principal. Govt Adut (Even.) Sr Sec. School, Krishna Nagar, Jheel Khuranja, Delhi-31 68   Principal, Govt Adut Sr. Sec. School, Iajpat Nagar, New Delhi-24 69. Principal, Govt Adut Sec. School. B.T. Block, Shalimar Bagh, Delhi-52 70   Principal, Govt, Boys'Adut Sec. School, Madangir. Dr Ambedkar Nagar. Scctor-3. New Delhi-62

71.   Principal. Govt Adut Sr Sec School. Mori Gate, Godhle Marg, Kinari Bazar. Delhi-06

72.   Principal. Govt Boys" Sr. Sec. School, Pooth Khurd, Delhi-39

73.   Principal, (iovt Boys" Sr. Sec School, Khera Khurd. Delh-82

/4. Principal, Govt Boys' Sr. Sec. School, Katcwar. Dclhi-39

75.   Principal, Govt. Boys' Sr. Sec. School, Adarsh Nagar. Delhi-33

76.   Principal, Govt Boys" Sr. Sec. School, Wo 1 Model Town, Delhi-09

77.   Principal, Govt Boys' Sr. Sec. School no. 2. Model Town, Delhi-09

78.        Principal. Govt. Boys' Sr. Sec. School, Block D Jahangir Puri, Delhi-33

79.        Principal. Govt. Boys' Sr. Sec School, Alipnr. Dclhi-36

80.   Principal, Govt. Boys' Sr. Sec. School, Bakhtawarpur, Delhi-36

81.   Principal. Govt. Boys" Sr. Sec. School, no. 2 Singhu Delhi-40

82.   Principal. Govt. Boys' Sr. Sec. School, no.2 Narela, Delhi-40

83.   Principal. Govt. Boys' Sr. Sec. School, Sultan puri, Delhi-86

84.   Principal. Govt. Boys' Sr. Sec. Schoor, AP Block, Shalimar Bagh Delhi-52

85.   Principal. Govt. Boys' Sr. Sec. School, no.2 Shakurpur. Delhi-34

86.   Principal, Govt Boys' Sr. Sec. School, no. 1 Keshave Puram Delhi-35

87.   Principal, Govt Boys" Sr. Sec. School, no. 2 Keshave Puram Delhi-35

88.   Principal, Govt. Boys' Sr. Sec. School, Rainpura Delhi-35

89.   Principal. Govt. Boys' Sr. Sec. School. Tulsi Nagar Delhi-35

90.   Principal. Govt. Boys' Sr. Sec. School. Sarai Rohilla Delhi-35

91.   Principal. Govt. Boys' Sr. Sec. School, Bharat Nagar Delhi-52

 

92.    Principal, Govt. Boys' Sr. Sec. School. Phase-ll, Ashok Vihar Delhi-52

93.    Principal. Govt Boys' Sr. Sec. School, H Block Phase-I Ashok Vihar, Delhi-52

94.    Principal. Govt. Boys' Sec. School, Vijay Nagar Delhi-07

95.    Principal, Govt. Boys' Sr. Sec. School, Roop Nagar Delhi-07

96.    Principal. Govt Boys' Sr. Sec. School, Dhaka Delhi-09

97.    Principal, Govt Boys' Sr. Sec. School, no 1 Roop Nagar Delhi-07 98   Principal. Govt. Boys' Sr. Sec. School, no.2 Roop Nagar Delhi-07

99.  Principal, Govt. Boys' Sr. Sec. School, no. 3 Roop Nagr Delhi-07

100.        Principal, Govt Boys' Sr Sec. School, no. 1 Shakti Nagar Delhi-07

101.     . Principal, Govt. Boys' Sr. Sec. School, no. 2 Shakti Nagar Delhi-07

102.                       Principal, Govt. Boys' Sr. Sec. School, no. 3 shakti Nagar Delhi-07

103.                       Principal, Govt. Boys' Sr. Sec. School, Gopal Park, Azadpur, Delhi-33

104.          Principal, Govt. Boys' Sr. Sec. School, Vijay Nagar Delhi-07

wL—-

(Dr. A.K. Goel) H.O.O/I/c MEM

 

of its regular program.

Skill building of peripheral health workers and doctors in detection and treatment of serious illnesses in children has been taken up as a regular activity under the integrated Management of Neonatal and Childhood illnesses.

For any enquiry on Breastfeeding and Healthy Child feeding practices, may contact the State MCH Officer. Ph. 23813216. Email: dsmcho(5)amail.com

PULSE    POLIO    IMMUNIZATION PROGRAMME

To eradicate polio, special and additional rounds of immunization against polio are being earned out from time to time. All children below the age of five years are administered polio drops on special immunization day and left out children are given polio drops by carrying out House to House immunization activities in following week. Every case of paralysis in a child is reported to the nearest Government Hospital for further Management under the surveillance activity.

For further clarification contact: OSD Pulse Polio & State Surveillance Officer Te: 23813209.

PC-PNOT   ACT   (Prohibition    of   sex Selection).

The Directorate of Family Welfare Is implementing the PC-PNDT & MTP Acts in the State of Delhi. All facilities having capability of Sex Selection & Sex Detection before or after Conception are required to be registered and comply with the Act. They are monitored through the District appropnate Authorities. The Divisional Commissioner is Appropriate Authority for all 9 Districts & Deputy Director Medical Services for Defence Establishment. The Deputy Commissioner (Revenue) is the District Appropriate for their respective District. The public at large has also has a role to play In this. They should be aware that Sex Determination during pregnancy. Which may lead to Female Foeticide is an offence under Ihe PC S PNDT Act 1994 * if ihey have knowledge of such activity gt g on at any place be it registered o: unregistered they should report to this Directorate or the concerned District f"DMOs.Violation of PNDT Act invites impnsonment up to 5 years and penalty up to

Rs. 1.00.000/-.   Violation may be reported to

District or State Level Appropriate Authorities.

details at

www.health.delhiaovt.nic.in.

F-mail^: cmopndt(S)qrnail.com. Tel. 23813215.

MEDICAL TERMINATION OF PREGNANCY ACT

MTP Act is implemented by Directorate of Family Welfare through the respective CDMOs.

MTP can only be done at a registered place, by a registered Doctor under the conditions prescribed in the MTP Act. The MTP registrations are being provided by the respective CDMOs. If you have knowledge of MTP being done at unregistered place by unqualified person under illegal conditions, do report at this Directorate or the concerned CDMO. List of registered MTP Clinics is available with Directorate of Family Welfare.

For details / information / suggestions / complaints about registration / violation of the Act may be communicated to Officer-lncharge MTP Act at E-mail: cmopndtiaiamail.com Tel. 23813215.

ARSH   (Adolescent   Reproductive   and Sexual Health)

Under ARSH programe, special guidance clinic is run in select dispensanes from 12 noon to 2 p.m on all Saturdays. Besides, one adolescent health clinic, is being run at Jamia Milia Islamia University. The IEC activities on ARSH through School level and community level activities are done regularly. Tel No. 23813217

HEALTH  Si  FAMILY WELFARE  TRAINING CENTRE

Health and Family Welfare Training Centre is a state level Iraining institute and is a Nodal agency for imparting all RCH Iraining in state of Delhi. Under NRHM one of the major strategies is to provide quality services through trained manpower. HFWTC provides skill based Iraining to all in service Medical Officers & Para Medical Workers of vanous Govt. & Non Govt, organizations thereby strengthening the human resources through capacity building. The various trainings include issues related to Maternal & Child Health. Contraception. Immunization. Adolescent Reproductive & Sexual Health. Breastfeeding   &   'YCF    HFWTC   is   also

coordinating with different hospitals of Delhi Govt. BPNI and other agencies to hold hands on trainings like: The Alternative Methodology in IUCD insertion. Lap Sterilization, MTP and IMNCI.

For   any   queries/clarification   contact Pnncipal Health & Family Welfare Training Centre. Tel. 27018468. 27014735 E-mail: pnncipalhrwtc|5!vahoo.co.in

MEDICAL STORES

Directorate of Family Welfare provides logistics for Immunization (Vaccines, syringes. cold chain equipmentj/contraceptives e.g. intrautenne devices (IUD), condoms, oral pills/emergency contraceptive pills/vitamin A, large and small Iron tablets/reproductive and child health kits/laproscopes/misc. items.

These logistics are provided free of cost to all agencies on fulfillment of certain important requirements. Tel No. 23813212

MASS EDUCATION MEDIA UNIT

MEM unit provides following service in public interest-Information. Education & Communication activities related to Family Welfare Programmes. Universal Immunization Programmes, Pulse Polio Immunization Programme & Promotion of Breastfeeding, Surveillance of Vaccine preventable diseases, promotion of contraception & many other related activities. This is done through designing and printing of Hand Bills, hoarding, folders posters and kiosks, organizing exhibitions, folk programmes, through audio visual media etc.

For details/suggestion/information/complaints. Contact -23813212.

"?M "*" **»«l TUTM

Directorate of Family Welfare

Govt, of NCT of Delhi

•B' & "C Wing, 7" Floor. Vikas Bhawan-ll

Near Metcalf House Civil Lines,

Delhi -110054

Phone:23813219/23813212.

Fax:23813220    E-mail:dlr...@nic.in

 

 

 

 

DETAILS OF SERVICES AND AGENCIES PROVIDING THESE SERVICES:

CARE DURING PREGNANCY

For a healthy mother and baby, the antenatal. Intra-natal and postnatal care ot women is essential. A pregnant woman must get hersell examined at least three to four times dunng the pregnancy. Haemoglobin estimation. Blood group testing, urine examination. Blood Pressure measurement, pelvic/abdominal examination are some ol the important examinations to rule out/confirm the nature of pregnancy and the level of care required. Information to pregnant mothers on Breast Care, infant feeding, immunization, nutntion & knowledge about danger signs of the pregnancy etc. are all included In antenantal check ups of women. All these facilities are available at all Govt. Dispensaries, Maternal and Child Welfare Ctjnties. Maternity Homes, small and big hospitals under Delhi Government. MCD, NDMC. ESI, CGHS. Delhi Cantt. board and NGOs etc. free of any charges.

For further information contact OSD (RCH) Ph. 23813219 or State MCH Officer at Ph. 23813216

CARE DURING DELIVERY

A pregnant woman must be provided proper care by skilled person preferably in an Institution. Following Govt. Hospitals have 24 hours maternity services in Delhi:-

•     Lok Nayak Hospital. Jawahar Lai Nehru Marg

•     Guru Teg Bahadur Hospital. Shahdara

-   All India Institute of Medical Sciences. Ansari Nagar

•     Safdarjang Hospital

•     Ram  Manohar   Lohia   Hospital.   Baba Kharag Singh Marg

•     Deen   Dayal   Upadhyay  Hospital.   Han Nagar

•     Sucheta   Knplanl  Hospital.   Panchkuian Road

•     Hindu Rao Hospital. Civil Lines.

•     Lai Bahadur Shastrl Hospital, Khichripur

•     Sanjay Gandhi Memorial Hospital. Mangol Pun

•     Baba Saheb Ambedkar Hospital, Rohinl

•     Babu  Jagjivan  Ram  Hospital.  Jahangir Pun

•     Rao-Tula Ram Hospital. Jafarpur

-    Jag Pravesh Chandra  Hospital, Shastn Park

•     Malviya Nagar Hospital.

•     Guru   Gobind   singh   hospital.   Raghubir Nagar

•     ESI   Hospital,   Basai   Oarapur.   Rohini. Jhilmil. Okhla

•     Swami Daya Nand Hospital. Shahdara

•     Girdhari  Lai  Maternity  Hospital.  Ajmen Gate

•     Kasturba Hospital. Jama Masjld

•     R.K.Puram Maternity Hospital (CGHS)

•     Patel Nagar Colony Hospital

•     MCD Maternity Homes

•     IPP VIII Maternity Homes

•     Hedgewar Hospital. Karkardooma

•     Bhagwan Mahavir Hospital. Pitampura

•     Maharishi Valmiki Hospital. Pooth Khurd

•     Acharya Bhikshu Hospital. Moti Nagar

•     Aruna AsafAli Hospital. Rajpur Road

For further information contact OSD RCH-

II, Tel No. 23813219.

CARS AFTER DELIVERY

Family level care of mother and newborn is necessary to ensure their health and well being. During this period a mother is to be encouraged for breast feeding, have good nutntion and hygienic care to self and the baby. Immunization of child and contraception advice for spacing/limiting the family size. These services are provided in all major hospitals & in dispensaries of Delhi Govt. CGHS. MCD Maternity Home, ESI and NGOs free of cost.

For further information contact. OSD RCH-II, Ph. 23813219

EMERGENCY   TRANSPORTATION   FOR PREGNANT WOMEN

Department provides free transportation services to pregnant women in case of obstetric emergency including delivery from residence of women to nearby Govt. Hospital free of cost round Ihe clock irrespective of number of children or SC/ST/BPL Status. This service is available by dial of Tel. No. 102.

JANANI SURAKSHA YOJANA (JSY)

One of the strategy to reduce maternal and infant mortality is to promote institutional delivery. Janani Suraksha Yojana is a scheme of Ihe Department in which incentive of Rs.600 is given to pregnant women far institutional delivery in a Govt. Hospital if she

belongs   to   BPL/SC/ST   Category.   Women

should be above 19 years of age and benefil

is available for firsl two live births. Benefit can

be availed from Govt. Hospital where she

delivers.  Under the same scheme for home

deliveries, there Is a provision of giving

Rs. 500/- to BPL Woman.

For   complaints/suggestions  please

contact

OSD/ RCH

Directorate of Family Welfare

TeL 23813219

E-mail: osdrch2iaiQmail.com

Website: www.delhigovtnic.in

CONTRACEPTIVE SERVICES

Small family is healthy and happy family. Temporary methods of contraception available for women are like copper T. oral contraceptive pills & emergency pills & for males condoms are available. Permanent methods of contraception available are Tubectomy for women and vasectomy for males & NSV. These services are available free of cost at all government Health Institutions.

For detailed list of centres for Tubectomy & Vasectomy contact OSD RCH-II. TeL No. 23813219:

REGULATION    OF   STERILIZATION OPERATION

Sterilization operation done in Hospitals / Nursing Homes other than those run by Govt. have to be verified by Clinical Examination and necessary lest before certification by the respective CDMOs for the purpose of small family norms benefit

For information contact at Email:cmo...@gmail.com Tel. 23813215

IMMUNIZATION    &   CHILD    HEALTH SERVICES

1. Regular Childhood Immunization (under the Universal Immunization Programme) is available to all children up to 5 years of age in all hospitals and dispensaries free of charge all Ihrough Ihe year. It is on Wednesday and Fndays at dispensaries and health centres & on all working days of the week in all the major hospitals of Delhi against the following diseases: Tuberculoses, Diphtheria, Whooping Cough (Pertusis), Tetanus. Polio. Measles. Mumps. Rubella, Hepatitis B and Typhoid.  Delhi  is the first  State to  include