[Immigrating to Sydney] Getting a cell or mobile phone in Sydney - my experie...

[Byron]

Vodafone

First off, on arrival at the airport I purchased a Sim plus airtime pack in the ariport lobby from some reseller.

I did not work - $33.00 gone. Was in formed by Vodafone to buy a new one "only $2.00" she said. Well, $10 later plus airtime purchase, plus half an hour of form filling I had a prepaid from a Vodafone shop. Meh - not really impressed.

I now can't buy prepaid time online as my credit card is already registered to the other one. "phone 1555" they helpfully put on the website where you get one irritating virtual person called "Lara", who tries to ask you questions and after 5-10 minute of to and fro-ing puts you through to an operator, which then informs you of office hours (of course as all hardworking, busy people want to faff on the phone (with dumb Lara)during work hours right? WRONG) 

I had prepaid data with usb modem from them too, same hassles - cant charge online, websites dont really work and on the northern line only about 50% of the line has coverage from Gordon to Sydney - quite slow too.

Crazy Johns - sucks!

Where do I start? Totally unhappy with them. Bought a 24 month contract with them as it was a phone plus modem package (for my laptop). Well they assured me it was through vodafone anyway and the modem speeds would be the same. Guess what? Its not. Less coverage, slower and very bad software surrounding it. it always took twice as long as the Vodafone software to get me online. meh.

Ok so I have a 24 month contract right? I also have a vodafone prepaid. So I phone vodafone to get he prepaid number onto the contract as its the number everyone knows.. they say - phone Crazy Johns(but they are both vodafone - oh well no problem). I'll phone Crazy.. (oh yeah forgot to mention the Lara and the Crazy automated hell before the operator finally).

Ok I explain to the operator what I want, who then says um we cant do this - you could do it when you started but not now. Well I want to know what the difference is - "policy". Hmm not happy - you have lost a customer.

I then get the following helpful options. "You can get another prepaid with us, sir, it wont be the same number though?" ..... "Huh, I already have one lady...... gnnnn"

ok,

"What about buying another contract" she says, "then we can use your old number"... wtf pay another 24 months on top of that? "I'm just helping you sir" -------- gnnnn "click"

Crazy Johns - you have lost a customer. Your policies are stupid and your customer support are not too bright either.

Oh also, Crazy Johns website offers credit credit cards payment - also does not work - also a phone run a round until you get told to phone Mon - Friday during office hours. MEH this feels like 10 year old service.

Anyway Sorry about the rant everyone..
be warned.

How I got my visa, Life, Lumps and spirit, Hate your new country? Your not alone! A good Furniture Rental company in Sydney,Why do immigrants leave Australia?, Sydney - Scotland island - hidden gem, Malls in Sydney, Living in St Ives, Arriving in Sydney, Driving through Sydney - first day, How expensive is Sydney

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Posted By Byron to Immigrating to Sydney at 8/21/2010 10:58:00 AM