warning trace and defer service failed, message stuck in queue and resent every hour or so

[Drognan]

Hi,

I setup postfix in December, its been working good except occasionally
a message will get stuck in the queue and resend itself every hour or
so. I cleared this one, yesterday I had one with a 4.5meg attachement
that had resent all night, every hour and seven minutes. It's
happened a bunch of times, although half of those were from one user.
But we get plenty of other mail from the domain that user is from and
don't have a problem with it. I couldn't find any information on
this specific problem.

Thanks,

Here is the log snippet of the problem.

Feb 7 13:33:08 [Server IP] postfix/virtual[4413]: 66BEBE585BC:
to=<user@domain>, relay=virtual, delay=1769, delays=1769/0.01/0/0.03,
dsn=4.3.0, status=deferred (66BEBE585BC: trace service failed)

Feb 7 13:33:08 172.17.10.20 postfix/virtual[4413]: warning:
66BEBE585BC: defer service failure

Feb 7 13:33:08 172.17.10.20 postfix/virtual[4413]: warning:
66BEBE585BC: trace service failure

Feb 7 13:03:39 [Server IP] postfix/virtual[3799]: 66BEBE585BC:
to=<user@domain>, relay=virtual, delay=0.06, delays=0.02/0.01/0/0.03,
dsn=4.3.0, status=deferred (66BEBE585BC: trace service failed)

Feb 7 13:03:39 [Server IP] postfix/virtual[3799]: warning:
66BEBE585BC: defer service failure

Feb 7 13:03:39 [Server IP] postfix/virtual[3799]: warning:
66BEBE585BC: trace service failure

Feb 7 13:03:39 [Server IP] postfix/smtp[3795]: B78C3E585AE:
to=<user@domain>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.8,
delays=1.2/0/0/3.6, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as
66BEBE585BC)

Feb 7 13:03:39 [Server IP] amavis[3651]: (03651-04) Passed CLEAN, [IP
Removed] [IP Removed] <fromuser@domain> -> <user@domain>, Message-ID:
<XXXXXX@XXXXX>, mail_id: SHyf8Dmv0JCk, Hits: -109.53, size: 202239,
queued_as: 66BEBE585BC, 3596 ms

Feb 7 13:03:39 [Server IP] postfix/qmgr[17312]: 66BEBE585BC:
from=<fromuser@domain>, size=202639, nrcpt=2 (queue active)

Feb 7 13:03:39 [Server IP] postfix/cleanup[3717]: 66BEBE585BC:
message-id=<XXXXXX@XXXXX>

Feb 7 13:03:39 [Server IP] postfix/smtpd[3798]: 66BEBE585BC:
client=mail.server [127.0.0.1]

[Drognan]

Thanks, It reports trace service failure(not defer failure) and also
gets stuck in the queue(though it never gets delivered, unlike the
problem where they get delivered over and over). I'm using LDAP
with a webadmin program called Phamm, amavis-new, and cyrus. Would
this problem be in main.cf or master.cf?

On Feb 7, 2008 5:02 PM, Wietse Venema <wie...@porcupine.org> wrote:
> Drognan:

> > Feb 7 13:33:08 [Server IP] postfix/virtual[4413]: 66BEBE585BC:
> > to=<user@domain>, relay=virtual, delay=1769, delays=1769/0.01/0/0.03,
> > dsn=4.3.0, status=deferred (66BEBE585BC: trace service failed)
>

> Execute this command:
>
> sendmail -bv user@domain
>
> and report what is logged.
>
> If this always produces a "trace service" error, then you have a
> broken /etc/postfix, like when you copy the files from some old
> Postfix version over the files of a newer Postfix version.
>
> Wietse
>