(ASCEND) Max4000 magically a 4048 after ascend HashCodes...

[Glenn Howard]

Thank you for your response, and sorry about the snarky tone of my previous
post.

After my boss managed to ge the number for the premium tech support, he managed
to get our call escelated (even thought we do *not* have a support contract)
and someone at Ascend was able to generate the codes for us.

I have had good response from Ascend, once I've been able to get to a tech
support personel. They are ALWAYS polite, and do their best to solve what ever
problem. I was miffed at the initial call operator who told me that it didn't
matter how many customers we have without service, or what kind of emergency it
is, it will just have to wait until Monday when someone has some time to call
me.

Glenn Howard.
Systems Administrator
The Borealis Group.

Joe Bowers wrote:

> Glenn: Sorry to hear about your situation. If you email me the SN of your
> unit, along with what option are currently enabled / disabled I will see if
> I cannot find a way to get you some new hash codes asap.
>
> --Joe
>
> At 02:28 PM 1/23/99 -0800, you wrote:
> >So,
> >
> >Ascend sends me some hash codes to enable a firewall on my Max4000. Not
> >wanting to disrupt custmers, I wait until early morning to load them and
> >then reset my max. My max4000 with 3 PRI's comming into it, magically
> >becomes a 4048 with only 2 PRI's available. Now this wouldn't be so bad
> >except the first port on my max is dead. Leaving me with 23 available
> >lines in for customers (1 d-channel). After calling Ascends most
> >frienly tech support, I'm told that I can leave a message and somebody
> >will get back to me Monday or Tuesday. HELLO!? After Ascend sends me
> >hash codes that screw my box, I'm told "Too bad?".
> >
> >Any thoughts on how to get my PRI's back while I still have some
> >customers?
> >
> >Thanks.
> >--
> >Glenn Howard
> >Systems Administrator
> >The Borealis Group
> >250 562 0616
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> >To get FAQ'd: <http://www.nealis.net/ascend/faq>
> >

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