Our company has just purchased Creative Suite CS6, eLearning Suite CS6, & multiple copies of the Technical Communications Suite V4 (just released). None of these expensive packages include the new Acrobat XI, not even the Std version. In addition, PhotoShop has been removed from TCS V4, where it belongs. I see this as a callous marketing policy by Adobe to force companies to buy multiple product suites, or at least extra (expensive) essential programs (or be stuck with legacy programs). Even the so-called Master Suite CS6 does not include items in TCS. When you add the incredible cost of EU versions of Adobe products wrt to US prices, it is no wonder that customers are moving away from Adobe, or at least not upgrading as often as they used to.
Acrobat XI was announced today, but still hasn't shipped. The ship date is still a few weeks out. That said, CS6 will not include Acrobat XI. However, Creative Cloud subscribers will have access to Acrobat XI if they would like to install it. Per the Acrobat XI FAQ:
I do not have an answer, but Acrobat always seems to be delayed in the entry into these suites. It is probably worth noting when the various releases are made in the future and not purchase a suite just before the release of a product like AAXI. AA is released about every 2 years.
I can understand your concerns as it relates to the TCS products and the Master Collection. The best way to influence change on that front is to provide feedback directly to the product teams via the Feature Request form.
I just started a new job last December. The company purchased CS5.5 Master Collection for me then about 6 months later they purchased the CS6 Master Collection upgrade. That, I don't have an issue with at all. The $200 upgrade for AA this soon after purchasing the CS6 Master Collection, that's ridiculous. I'd agree with the $200 price tag if I was upgrading from CS5.5 or earlier but to charge that much for a program that I just bought for the second time in less than a year, not going to happen.
Agreed. This marketing approach really sucks. $3600 in software purchases (CS5.5 and CS6) in the last two years, and I get the same old version of Acrobat with the second one? Pay $199 for an upgrade to XI or pay $29.00 a month for cloud membership? You've got to be kidding.
Please - do more for your faithful customers. I know a lot of companies that are gnashing their teeth about your behaviour. That dissatisfaction increases continuously. As a service company I needsatisfied customers and so do you.
Agreed, I just purchased CS6 as well, I expected Acrobat XI to be included since I saw the note about it being part of "creative cloud" as well. I just assumed the software would include a download link for the XI version... What is going on lately Adobe? I'm all for the new model if you start supporting old versions better, but that doesn't mean you should completely abandon the business model you've used successfully for many years!
Same thing @home with CS6 MC - at least back when CS6 came out I got the option to upgade to CS5.5 and get a free bump to CS6 whan it came out (which I did). There should be a similar offer on the Acrobat XI update...
Agreed, it is unacceptable for Adobe to say "Complete a Form" that we will ignore anyway. I considered buying the Master Suite, but it cleverly does not have products like FrameMaker & RoboHelp in it, another Adobe ploy to get customers to buy multiple suites I imagine, just like the removal of PhotoShop from the Technical Communications Suite. If Adobe are reading this thread, it should be clear that Marketing policies are currently upsetting a lot of customers. On a similar note I would like to protest the very exepsnive pricing of Adobe products outside the US. The upgrade price in Europe is often the same as the full price in the US - why?
I read your opinions shortly after you posted them as I was considering upgrading my CS5.5 Master Suite. My decision was to wait and hope until I retired from Broadcast Television and Freelance Print. Now I'm once again facing the decision to upgrade my CS 5.5 Master Suite or surrender. Today I'm curious which format you're currently using and anyone else who faced this decision 4 years ago.
Adobe never intended to investigate what the Market would bare as it's a standard Government/Business practice to allow customers to vent. This allows the embers of fury to fade, rather than flame. I do understand their reasoning while my feelings remain the same as a 16 year Loyal User. They have become an invaluable tool for Professionals and Enthusiasts alike which means their profits can increase in spite of Customer loss. I get it... but I still don't like being forced to choose.
There is CS6 - a product, like CS 5.5 which is out of support and starting to creak. Which includes a version of Acrobat similarly out of support. Don't honestly see why you would bother. Or there is Creative Cloud. Whose disadvantage is pricing model not appealing/possible to some.
And, to add insult to injury, when you purchase a CS6 suite, you will get in the post a lamenated transparent envelope posted priority, with "Introducing the New Acrobat XI. PROBLEMS SOLVED!" as the title.
Also, there is no point putting in a feedback request to correct this issue as everyone knows, who has been dealing with Adobe for years, that Adobe do not and have never listened to individuals concerns. Adobe are only influenced by Corporate decisions and behind the scenes agreements. This always explains the strange changes to products over the years that have no value to individual users.
Also I have separately installed Adobe Acrobat X pro in some machines, so when I am generating the reports based on Acrobat X pro installed machines list , the Adobe creative suite (acrobat ) installed machines also shown the total counts,
Why is this feature important to you - Every time I am forced to sign out of Adobe Experience Cloud/Platform, I lose work, lose track of work, lose focus and consistency, and lose time. Very often I have multiple dozens of tabs open, across all the tools in the platform, and being signed out of all of them multiple times a day completely undoes my work in many of them, and stifles all working momentum. In my nearly decade of working within the Adobe Experience suite, I have never - not once - thought "oh I forgot to sign out, good thing Adobe will automatically do it for me in X minutes!" but I have - countless times, been forced to sign out and lost work in progress, lost track of work, and had to redo work because of it. There's no reason to ever sign me out, and every reason for me to stay signed in.
How would you like the feature to work - Just stop signing me out. If you want to get fancy with it, giving us an admin setting somewhere that we can choose the login duration at the by-user level would be ideal, but I'd settle for getting logged out less than 5x a day. Let's say, at most, once a week.
Current Behaviour - I am signed out of all my Adobe browser windows/tabs multiple times a day, sometimes within seconds of signing back in. Sometimes asked to sign in and then sent right back to the sign-in screen.
Some of this isn't just about session timeouts... I've noticed issues with some Adobe sites (Experience League; I'm looking at you) that when actively used with other sites cause the cookies to get corrupted and kick you out more frequently... I no longer use Experience League in the same browser as Analytics, Launch, Griffon, or Admin Console... I went from being logged out several times a day-every 2 days.... to being able to stay logged in for months....
Sometimes if I have Launch open, I also get logged out if I log in or out of our VPN... something to do with the network changes causes Launch (if actively open) to throw a fit. So I make sure all windows are closed.
I agree, ever since move to SSO this has become a problem. Extending the session life doesn't fix it. I'll be in the middle of working in Adobe Analytics and will be randomly signed out with no warning. Anyone found a fix?
My recent Streams of Thought column on Adobe's Creative Cloud change of course struck a nerve with readers, not just for its analogy to a seafaring incident (the sinking of the Loch Ard near Melbourne, Australia), but also for the uncertainty that surrounds Creative Cloud. Does this mean the end of perpetual licenses (purchasing the software, either on physical disc or electronic software download, or ESD)? Is Adobe moving toward a subscription model?
When asked about the benefits of Creative Cloud from a technology standpoint, Narayen said that Adobe customers have more rapid access to program updates -- one of the key benefits Adobe touts for Creative Cloud subscribers -- compared to those who have purchased perpetual licensed CS products.
Narayen went on to say that Adobe sees an additional benefit: the subscription model eliminates the burden of Adobe product teams needing to coordinate upgrades to arbitrary quarterly revenue cycles. Narayen's comments ring true as a benefit for Adobe's financials: if the company can smooth release cycles into more consistent revenue recognition per quarter, the engineering side can also drive innovation at a faster clip without resorting to the 18 to 24 month release cycles that were part and parcel of its physical disc business model.
Don't offend the core perpetual user base. Adobe needs to transition users to the cloud-based, digital-only model of application delivery without losing the core CS buyer who continues to buy a perpetual license (the physical media version) perhaps by offering an electronics software delivery (ESD) at a reduced price, as several other major software companies do. The idea here is to ease the perpetual license customer in to the "app store" mentality that provides a transition in to the subscription model.
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