SoI went with GET ADOBE READER NOW! and tried installing ADOBE READER and once that was finished, I was asked to restart. I restart, open my email, click for the PDF Portfolio and AGAIN, I am asked to GET ADOBE READER NOW!
I thought about that. But because the PDF portfolio has been emailed as a hyperlink, how do I save it as a file? I tried the 'download' button (you can see that option in the screen shot above also). But the message I get is again, GET ADOBE READER NOW! (see screenshot below after hitting the 'download' button).
Having the same problem with no solution found. I have to send documents through docuSign and the recipient gets that ridiculous download Adobe reader prompt which is useless. I just want to combine and send. I do not want to use portfolios's. Can anyone help?
What I was told is that "portfolio" is basically a secured PDF - meaning that the person putting together the PDF on Adobe Acrobat chose this over making a "Binder" because they have checked a dialogue box that pops up during combining files. IF they uncheck the box that is above "turn all images into PDF", then it will make a Binder instead of a Portfolio. The Binder PDF will open without the "GetAdobe Reader Now!" image/advertisement/redirect
If you're getting this message it means you're trying to open it in an older version of Reader (or Acrobat), which is not going to work since Flash Player has been discontinued and many portfolios used that technology, unfortunately.
Your only options are to convert the Portfolio file to a regular PDF binder (using a stand-alone tool, like this paid-for one I've created, for example: -portfolio-pdf-to-normal-pdf), or to install the latest version of Reader DC and open it there.
I am having a similar problem on Windows 7. I had 9.3.3 installed, but it was having problems with Chrome. I thought it might help to reinstall it. I uninstalled it through the control panel, but noted that it did not ask for a reboot so didn't do one. Using Chrome I then downloaded and reinstalled 9.3.3. However, the installation does not seem to complete. I tried again using IE8. Same result. I tried to download the Windows Uninstaller Utility, but it is now removed and not recommended by Microsoft. Microsoft says to work with the provider of the software. There are many posts like mine on the web. Is Adobe in the process of addressing this problem?
I have also the same problem with installing Reader 9.3 on Windows 7, 64-bit. When I try to install it only goes up to 100% and then nothing happens, if I try anything the computer totaly freezes and I have to reboot. I have tried to install from Adobes homepage and from a CD, same result... It seems that Adobe Reader never installs.
This can be horribly frustrating, I am so familiar with your issue. However, with a little time, you might be able to get to the root of it. For what it's worth, I've found that very few companies "online" are easy to reach with regard to issues like this. I hate to say the Apple word, but need I say more? If you have an iphone, then not much compares to that recent mess....
In any case, for me, this update problem seems to happen with every big launch of software or update that comes out and then all of my settings, throughout my system locally and globally have to be corrected.
I've gone through this twice of recent, and it took me a LOT of patience, and a few days to really get it handled. Perhaps because I'm slow, and can't remember where all of the settings are that require attention, or maybe just can't seem to stop whatever project I'm on at the time to really deal with the update properly. The best advice I can give is to set aside the time (a couple of hours) to focus and troubleshoot from the beginning and avoid multi-tasking when trying to resolve this.
Please look over the forum as many people have resolved their issues with a few tips. I resolved my issue by first removing everything and cleaning up remaining remnant files, then downloading the appropriate programs (flash/reader, etc.), then hunting down the folder where it was loaded (mine was in my temp file as the download manager didn't work), then clicking the exe. file to open and run. Also, my security software was causing conflict for me too (that included browser and virus). I ended up having several downloads sitting in files that I had to clean up because I wasn't sure if I was installing at first, so check that. Other things include clearing your cache, and registry (if you need help, visit Microsoft.com/answers forum....another responsive company) and making sure you do a clean install.
And, just for the record, that probably wasn't the most appropriate choice of reply from the moderator to you, but I still do believe that this product is definitely worth spending the time to fix. Adobe has made working in my field 1000 times more efficient and enjoyable!! Once you get it running, you'll be glad you did.
I'm using Windows 7 64-bit with Google Chrome operating system. I didn't have problems installing Reader initially, but when there was an update, I experienced similar issues as others here. After unistalling Reader in an attempt to resolve, I experienced EXACTLY same issues!
I tried nomophobia's suggestion, it was a footnote in the Adobe install screen too., did this back in August. I haven't had any more problems with Adobe Reader. It was worth the hassle, as the product IS very good.
I'm happy that you were able to get Adobe Reader working in Chrome once the update to version 9.4 was released. Sometimes I wish Chrome wouldn't release so many updates. Right now I've got everything working just right, Reader 9.4 with Chrome browser 8.0.522.215. Fingers crossed that they're no "improvements" from Chrome for a little while, and I can just sit back and enjoy an untroubled user experience!
I realize this is an old thread but recently enocuntered similar issues when installing Acrobat reader on an older computer running Win 7. I downloaded the program version 9.3.3. and it worked fine - link here -reader-9-3-3
Different versions available, the one from the Acrobat site did not work for me (incomplete install, could not find Acrobat Reader folder or any indication it had been installed despite message that install was successful). Good luck.
For the last couple of months Adobe Reader has decided to automatically upgrade itself to Adobe Acrobat Pro DC every once in a while, asking all currently logged in users to sign into Adobe Reader with their Adobe ID, which they don't have because our company doesn't have any Acrobat Pro licenses. This will sometimes happen once in two weeks, or twice in two days! It seems sporadic and happens on all of the server in the farm.
As soon as I receive a report that Adobe is asking a user to sign in, I check the Application log in Event Viewer on that server for event 11707 and lo and behold, there's an event in there from a few minutes ago saying something like:
To fix this, I've had to uninstall Adobe Acrobat Pro DC and install Adobe Reader from while the server is running and users are logged in, which makes the users understandably annoyed as they've been kicked off all of their PDFs for the 5th time in a month!
This week I got fed up and looked into other ways to install Adobe Reader and found you can sign up for an Adobe Reader distribution license and obtain an installer from a separate link. I installed this verison of the app (which is sadly 32-bit but doesn't make much of a difference in our environment) and things have been stable for the past three days and I'm hoping it'll remain that way...
The only thing I can think of is that a user tried clicking the Edit PDF button and signed up for a free Acrobat Pro trial, but that requires a valid credit card but I can't imagine they signed up for that many trials...
Or maybe that particular user had an Adobe account with an expired Acrobat Pro trial and when they signed in after clicking Edit PDF, it upgraded the whole app to Acrobat Pro DC for all users? Isn't is supposed to ask users for an admin password before updating an app for all users on the server?
It looks like a bad update from Adobe. The automatic update check installed using AcroPro.msi. The Event Viewer log for event 1042 MSI Installer "Ending a Windows Installer transaction: C:\Program Files (x86)\Common Files\Adobe\ARM\Extract\DiskImages\AcroPro.msi. Client process ID: 65308"
This is happening to our 2016 RDS farm too! We thought we where suffering from the known Adobe Reader Sign in bugs until you actually signin and realize its offering a 7 day trail because the account hasn't been assigned a Acrobat Pro license.
Unfortunately that's not the issue we have experienced. The issue is not Reader 32 bit upgrading to Reader 64 bit. The issue we've had is Reader "upgrading" to Acrobat DC Pro which requires a license. It's doing this without admin rights which is the most troubling part of the problem because then users can no longer use Acrobat on the affected system and it takes someone with admin rights to go in, uninstall Acrobat DC Pro and then re-install Acrobat Reader.
Has anyone found a solution to this? I am having the same issue with Acrobat Reader somehow upgrading to Acrobat Pro. I have unistalled Pro and reinstalled Reader, only to have it upgrade the next day. In addition to users being unable to open .pdf files because they don't have an Acrobat Pro license, the upgrade process appears to be crashing the Citrix Printer Management service, which prevents printer redirect from the client computer.
Seems we might have one user with a full Pro subscription on his local machine logging onto the shared remote desktop server where free Adobe Reader DC is installed and this is upgrading the free Adobe Reader DC to the Adobe Acrobat Pro DC and then this is prompting all the users to Sign in, which they of course can't.
Hi, I managed to stop it from upgrading by stopping the adobe service in services.msc and changing the login to a user account with the incorrect password. so if it tried to upgrade it would try with an incorrect account password
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