[gentoo-user] no audio on cisco webex

Douglas J Hunley

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Feb 5, 2013, 9:00:02 AM2/5/13

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I've got a brand new 64bit install of Gentoo here with Java and Flash
and it absolutely will not provide the audio portion of any Cisco
Webex meeting. I can see the presentation part w/o issue, I can watch
Youtube w/o issue, and I can even do a video call over Skype without
issue. Which all leads me to believe that my audio works :)

Does anyone now the magic needed to make Webex perform correctly?

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Douglas J Hunley (doug....@gmail.com)
Twitter: @hunleyd Web:
douglasjhunley.com
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Paul Hartman

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Feb 5, 2013, 10:40:02 AM2/5/13

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On Tue, Feb 5, 2013 at 7:54 AM, Douglas J Hunley <doug....@gmail.com> wrote:
> I've got a brand new 64bit install of Gentoo here with Java and Flash
> and it absolutely will not provide the audio portion of any Cisco
> Webex meeting. I can see the presentation part w/o issue, I can watch
> Youtube w/o issue, and I can even do a video call over Skype without
> issue. Which all leads me to believe that my audio works :)
>
> Does anyone now the magic needed to make Webex perform correctly?

I have not used webex, but my googling seems to indicate the plugin
uses 32-bit libraries and you'll need to run a 32-bit browser in order
for sound to work on linux (or perhaps 64-bit browser using 32-bit
java through nspluginwrapper or something like that).

James

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Feb 5, 2013, 12:50:02 PM2/5/13

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Paul Hartman <paul.hartman+gentoo <at> gmail.com> writes:

> > Does anyone now the magic needed to make Webex perform correctly?

Try the Chrome browser. Sometimes it works with
audio when other browsers do not.

hth,
James

Douglas J Hunley

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Feb 5, 2013, 4:40:01 PM2/5/13

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On Tue, Feb 5, 2013 at 12:48 PM, James <wire...@tampabay.rr.com> wrote:
>> > Does anyone now the magic needed to make Webex perform correctly?
>
> Try the Chrome browser. Sometimes it works with
> audio when other browsers do not.

Chrome is the only browser I use and is the one where I experienced
the issue :-/

Douglas J Hunley

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Feb 6, 2013, 10:40:02 AM2/6/13

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On Tue, Feb 5, 2013 at 10:29 AM, Paul Hartman
<paul.hart...@gmail.com> wrote:
> I have not used webex, but my googling seems to indicate the plugin
> uses 32-bit libraries and you'll need to run a 32-bit browser in order
> for sound to work on linux (or perhaps 64-bit browser using 32-bit
> java through nspluginwrapper or something like that).

this didn't fix it either. someone else told me that they need the old
OSS api in the kernel, so I'm gonna try that next :-/

James

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Feb 6, 2013, 12:00:02 PM2/6/13

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Douglas J Hunley <doug.hunley <at> gmail.com> writes:

> >> > Does anyone now the magic needed to make Webex perform correctly?

> > Try the Chrome browser.

> Chrome is the only browser I use and is the one where I experienced
> the issue :-/

Do you have a cisco support contract?

If not a cisco engineer friend?

Surely this issue is documented in the cisco community somewhere.....

If nothing else, contact a cisco corporate sales representative.
Tell them your company is test interoperability with their offering
but it does not work? You need to find out why, before issuing a
purchase order recommendation.....

Cisco sales reps are the best at flushing out cisco problems,
particularly if a potential sales is on the line....

YMMV,
hth,
James

Douglas J Hunley

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Feb 7, 2013, 9:30:02 AM2/7/13

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On Wed, Feb 6, 2013 at 11:51 AM, James <wire...@tampabay.rr.com> wrote:
> Cisco sales reps are the best at flushing out cisco problems,
> particularly if a potential sales is on the line....

that's a good point, and I might end up going down that route. I found
that they expect the 'deprecated OSS api for ALSA' to be present, so
I'm going to try that next
thx!